Catwoman broke into the T-Mobile servers and dropped a whole load of internal documents down our chimneys for all to see. The notable ones are the product guide (posted below), sales guides (to help them sell the product), a comparison to the Motorola Q on Verizon (posted below), and a FAQ to answer customer's questions.
The sales guide is kind of like a script for customer scenarios to talk them into buying a phone—some of which are quite funny. Some excerpts.
Single Professional Mother:
Sales Guy: How can I help you today?
Mother: Well, I'm looking to change to T-Mobile and I need a camera phone.
Sales Guy: What kind of work do you do?
Mother: I'm an insurance adjuster.
Wait, you're supposed to be an insurance adjuster! You went off script! Didn't you get the memo?
More after the jump.
Sales Guy: First, what information do you keep in your planner now?
Business Pro: I have an assistant who plans out my appointments and updates my planner every day. She also calls me with updates throughout the day.
Sales Guy: Do you use your phone on the road?
Business Pro: I try not too [sic], too dangerous!
Are all customers supposed to make that joke?
Student in a Metropolitan Area:
Sales Guy:These are T-mobile hot-spots. With our Total Internet plan, you have access to over 7000 Wi-Fi locations nationwide. The T-Mobile Dash has Wi-Fi built in, so anytime you're near a hot-spot you can switch over to browse and download at broadband speeds.
Student: I don't know that I want to spend any more than I have too [sic], I need my Ramen money!
And so on.