Those chaps at Microsoft promised a special edition Zune 80 for Valentine's Day, but the units have struck a delay and will not reach their destinations on time. That surely blows, but if your sweet was due to receive a Cupid red Zune 80, fret not. Microsoft is doing the right thing—they're refunding the cash, and shipping the Zunes for free regardless. Jump for the note they sent out to the lucky/unlucky customers.
We wanted to provide you with an update on your order status. Due to some issues in our fulfillment center there remains a chance we will miss getting your Zune to you by February 14th. We are working hard to get your order to you as quickly as possible and we currently plan to ship your Zune within the next 3-4 days. Once your order is in transit, we will send you a shipping confirmation with a link for tracking.To everyone who has profited from this turn of events: go and buy her a proper present, you Zune-loving cheapskate. [Ars Technica ]
Our goal is to provide a smooth customer experience for ordering, customization, and delivery. We sincerely apologize for not meeting that goal in this specific case. We will be refunding the entire amount of your order, which you should be able to see on your credit/debit card within 7-10 days. We hope you love your Zune and that you will accept our sincere apology.
If you have additional questions, please call 1.877.GET.ZUNE. For fastest service, press 5 then press 1 and have your order information ready.
The Zune Originals Team