Stories like this pop up from time to time, but it never ceases to amaze how crazy ass lawsuits end up tying up our legal system. In this case, Best Buy customer Raelyn Campbell purchased a $1100 laptop from a DC area store along with the absurd $300 extended warranty. When her on/off switch broke later that year, she returned to the store to get a repair.
Best Buy claimed that the laptop would be up and running within 2 to 6 weeks. After about two months she received numerous calls from the repair center assuring her that the laptop would be out of the shop in no time. To make a long story short, the laptop was lost, numerous calls were placed, most of the Best Buy employees ignored her and acted like dicks, and when pressed further, they only offered her a $900 gift card in compensation. That offer was later upped to $1100 and a $500 gift card after the D.C., attorney general's office got on the case—but Campbell was now concerned that private information stored on the computer was at risk.
She is now suing the store for $54 million over lost property and the possibility that she has been opened up to identity theft. She realizes the sum is absurd, but she also wants to draw attention to what she feels is "atrocious customer service." Don't worry Raelyn, plenty of attention has been drawn to that issue over the years. [Daily Tech]