Mr Trick, apple, how to, john mayer, mr t, mr. t, poll, steve jobs, support

John Mayer Gets Apple Reply after Bug Report Jibba-Jabba

It looks like writing "John Mayer here" really works to get Apple's attention when you report a problem. According to Steve Jobs' fab guitarist, they got back to him directly only four days after he sent the bug report ramblings:

...four days later, I received an e-mail from my manager saying that Apple was at my service. Word of my problem initially made it's way to Apple not by way of my public profile, but by a technician receiving the report as they would anyone else's and passing it along internally until word reached my friends at the company.

Well, John, sorry to bust the bubble, but if you start your bug reports saying you are John Mayer, of course your manager is going to get a mail from Apple. The support guy who took care of Mayer had this to say:

"We take crash reports seriously on our side, because for us it's just like being able to talk directly with the customer while the problem is happening. The information that we get from the automated system is perfect for helping us solve the problem, and obviously the customers comments can take it one step further."

We bet that Apple takes reports seriously, but have you ever got anyone from Apple—or any other company—sending you an email from a bug report? [John Mayer —thanks Robbie]

Guest Editor's Answer: Mr. T has sent hundreds of bug reports about Safari breaking down and never got ANYTHING back from those Apple suckas! Here's my latest report:

Hello suckas! Mr. T here. I was trying to do some of editing today for this tech site and the crazy Safari crashed! I pity the fool who goes out tryin' a' take over da world with their browser, then runs home cryin' to his momma! So listen to me, suckas! You're going to fix this! Or I'm gonna kill that crazy Jobs! Sincerely, Mr. T

And then I added a picture of genitals drawn in ASCII code!

12:40 PM on Tue Apr 1 2008
By Jesus Diaz
21,432 views
39 comments

Comments

strider_mt2k at 12:49 PM on 04/01/08
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ASCII, huh?

That's showing 'em.
archercc at 12:50 PM on 04/01/08
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I had an issue with Live Search on my WinMo phone and an engineer freakin called me like 4 hours later. Apparently it was a "beta" product within the new Live Search and they wanted to walk through it with me to diagnose it.

Of course, I did put "Jeremy Clarkson here" at the beginning.
klaybc at 12:50 PM on 04/01/08
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I'm pretty sure that the April Fool's jokes are supposed to end at noon... Foo.
P3nnst8r at 12:52 PM on 04/01/08
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John Mayer here.

Just saying that it goes to show that it pays to be famous.
dwight-schrute at 12:53 PM on 04/01/08
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@klaybc: Says who?
Mayor McRib at 12:56 PM on 04/01/08
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John Mayer McRib Here:
I was just thinking about the setlist I was going to bust out at the next big Apple Shindig. Maybe I could change things up a little bit. How about "Waiting on the World to Change (to Safari)" or a cool cover of "Back to the Time Capsule Again".
Johnny Chimpo at 12:56 PM on 04/01/08
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@P3nnst8r: to bad talent is at a premium, john
Joseph at 01:03 PM on 04/01/08
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I found some MR. T sound boards
Mr. T Sound Boards suckka!!!
klaybc at 01:05 PM on 04/01/08
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@dwight-schrute: Foo!
dwight-schrute at 01:14 PM on 04/01/08
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@klaybc: So I looked and saw that in some countries this is true. On the other hand every site I looked at failed to mention the USA as one of those countries. Ergo the Giz can do whatever they want.
xXxRHINOxXx at 01:16 PM on 04/01/08
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I read the "T" bubble and thought to myself...Right on T!

But then I read it again, I thought it said "What the heck is this suckASS music!"

I believe it delivered the same message. Mine is what everyone else thinks...his is the spoken word of the language Mr. T-eese a.k.a. a Mr. T-ism.
FredicvsMaximvs at 01:43 PM on 04/01/08
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@klaybc: Aha! Recursive April Fool's joke! I see what you did there.
ph15h HATES ph15h at 01:48 PM on 04/01/08
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I still haven't got my response from Apple, and that's when I still had a 30GB iPod Video. Now I have an iPod Touch... Where's my support apple?
Claystil at 02:20 PM on 04/01/08
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Apple = CoS?
snitch29 at 02:23 PM on 04/01/08
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LOL
foolmartyr at 02:44 PM on 04/01/08
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I ain't never got no reply from my MacBook Pro 2.2-Never-want-to-wake-up problem.

I been sending in reports to them suckas for months. I guess I gotta threaten to open a can on em.
tinshaker at 02:49 PM on 04/01/08
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Everytime I have contacted Apple, they have contacted me back within a few hours so I don't know what your point is, Giz.
As for those who haven't gotten a response, I have no explanation other than maybe you didn't send it from your Apple registered e-mail?
tinshaker at 02:50 PM on 04/01/08
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@foolmartyr: sending a error report is not actually ASKING for a response.
GotMex? at 02:50 PM on 04/01/08
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Every bug report I've submitted to Apple has been followed up with a response. They take these things seriously.
ionerox at 03:10 PM on 04/01/08
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Hunh, no one ever replies to my bug reports either.

Then again, if I didn't use them to practice 'yo momma' jokes, maybe they'd "take [my] crash reports seriously". Now I feel bad for those poor engineers' mommas.
th4tkid at 03:18 PM on 04/01/08
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@P3nnst8r:
OMG JOHN MAYAR
Pender at 04:22 PM on 04/01/08
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That does it... all of my crash reports will now claim to be from John Mayer.
frigg at 04:26 PM on 04/01/08
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@tinshaker: I don't really have anything to say, I just wanted to let you know that I'm not ignoring you.
ideaman2020 at 04:35 PM on 04/01/08
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John Littlejohn here.

What kind of fool doesn't expect a service tech to be the one reading a technical problem report?

That John Mayer can play some guitar, though...
foolmartyr at 05:05 PM on 04/01/08
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@tinshaker:

I've tried filing error reports and posting to their support site which often times gets a response but no go on this problem.

Guess I don't need a response per se. I just want em to fix it.

Aint nothing worse than a mac that won't wake up. Except when the mac wakes up while it's in your backpack and drains the battery dry. Same thing happens since 10.5.1
frigg at 05:16 PM on 04/01/08
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@ideaman2020: Seamus Finnigan here.

After we receive your complaint form, it takes about two weeks to fully set up your file. We will then notify you through the mail, by postcard, when your file has been created. At that time your complaint will be assigned to a Specialist.

Anyhoo, thank you for your interest in our softwares. Please help yourself to another piece of pie. Buy an iPhone. Don't do drugs.

All the best,

Seamus
tinshaker at 05:21 PM on 04/01/08
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@frigg: ok...didn't think you were...who are you...huh?
tinshaker at 05:22 PM on 04/01/08
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@foolmartyr: Maybe they are stumped.
frigg at 05:38 PM on 04/01/08
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@tinshaker:

You commented that "sending a error report is not actually ASKING for a response."

...which is not actually asking for a response itself. However, for the love of recursion, I wondered if I supplied one anyway, would it break the viscious cycle of 'not receiving responses not asked for' once and for all. I'm happy to report, so far so good!
Kaiser-Machead at 05:42 PM on 04/01/08
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Woz here. My iPod has a few scratches on it. I demand that Steve smooth them out personally or I'll be sending Ms. Griffith over there.
P3nnst8r at 05:57 PM on 04/01/08
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@Kaiser-Machead:

John Mayer Here.

STFU Woz. Go play some polo or something, nobody gives a shit about you.
dezeinstein at 07:27 PM on 04/01/08
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So I guess everyone needs to start off their mac bug report with
"John Mayer Here..."

I know I will.
h00ligan at 03:52 AM on 04/02/08
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You know, I actually DID get email back from a bug report I filed.. which reminds me.. I need to update it.. thanks giz.
nutbastard at 02:14 PM on 04/02/08
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@Kaiser-Machead:
boy that kathy griffith thing is never going to die, is it? (hint: it never happened)
Curves at 02:23 PM on 04/02/08
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@nutbastard: Hey, if he is into red heads with sick senses of humor, send him my way please. ;)
tinshaker at 04:51 PM on 04/02/08
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@frigg: gotcha
@Curves: natural or dyed?
Curves at 07:40 PM on 04/02/08
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@tinshaker: Natural with freckles and no silicone added.
nutbastard at 08:22 PM on 04/03/08
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@Curves:
catch your own fish!
tinshaker at 11:17 AM on 04/04/08
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@Curves: i hate silicone freckles! My ex had them, and they're just not the same!