Keyport Update: Refunds Issued, But They're Keeping Your Keys

Now we're not sure what's going on with Keyport now. Two weeks ago they managed to ship a unit to NOTCOT to fool around with, but apparently there's SOMETHING going on in the manufacturing process that makes it unsuitable for shipping it out to paying customers. Keyport told Josh five months after he paid and shipped them his keys that they were going to refund his money, but keep his keys. Wha?

We wanted to write and let you know that we sincerely appreciate the patience you have shown in receiving your Keyport.

While innovative design and quality craftsmanship are certainly tenets to which Keyport is steadfastly committed, it is our customers who serve as Keyport's foundation, and your satisfaction is our top priority. Therefore, we would like to refund your money in its entirety and hold on to your keys. Once we have completed the final design modifications, we will send you your new Keyport Slide. After you receive it, you may pay us what you think is appropriate.

We intend on earning your trust and delivering what we have promised. Again, thank you for your patience over this long haul. We look forward to your feedback once you have received your Slide. In the meantime, please let us know if you have any further questions or concerns.

On the same note, they've had my keys since December but haven't actually shipped anything to me yet. They're very lax in return emails as well. It's sad to say this since the Keyport is such a good idea, but you should probably stay away from these guys until they get their manufacturing, shipping, and customer support issues down. [Thanks Josh!]