While recently unsealed documents suggests that Microsoft knew about Xbox 360 disc scratching problems all along, Microsoft has finally stepped forward to respond to the allegations.
Speaking with Edge, a Microsoft spokesperson explained:
While we have had some users contact us with concerns about scratched discs, it is much less than 1 percent of the total Xbox 360 user base...Xbox 360 is designed so that it will not damage a game disc as long as the console is not moved while the disc is spinning. Too much movement of any game console, not just Xbox 360, can cause scratches on a disc." The spokesperson said that this was the reason Microsoft added a warning on the disc tray that needed to be removed before the first time of use.