The Consumerist, as always, is right on top of Barnes & Noble's recent Nook-related failings. Yes, people are still without their Nook, and yes, customer service woes are still running rampant at the fledgling eBook retailer.
You see, the $100 gift cards promised to customers if their Nook did not arrive by Christmas? That's good customer service. However, those $100 cards have yet to arrive in many cases. That's bad customer service.