I was in the airport last week surrounded by grumpy delayed travelers, one of whom was brandishing his feature phone with pride. "I just want my phone to be a phone," he tried to tell a fellow grumpster. I shook my head and pulled to refresh Rowi.
You'd think in today's iPhone and Android-saturated world guys like that would be outliers. But AT&T reported this morning—along with strong financial earnings—that just 62% of its wireless subscribers were on smartphones. That's up from last year, but still means that tens of millions of people still haven't made the jump. My question is: who are they? And do they need our help? [AT&T]