Telecom Workers: Send Us Your Customer Service Call Scripts

Comcast COO Dave Watson has admitted that company policy was at least as much to blame for the customer service call from hell as the sad, desperate employee heard on the recording. As Watson wrote in a memo, that customer retention rep was only doing what he was trained to do. But what was he trained to do, exactly? » 7/31/14 1:51pm 4 minutes ago

The World's Fastest Network Lets You Download a Movie In .2 Milliseconds

Danish researchers just created the Usain Bolt of networks. A team from the Technical University of Denmark used a single multi-core optical fiber to transfer 43 terabits per second, making it the world's fastest fiber network. I'd say it makes Google Fiber look like 1996 AOL dial-up from a decrepit rural phone line,… » 7/31/14 1:30pm 25 minutes ago

Los Angeles Is Fighting the UCLA Flood with a Giant Inflatable Pipe Plug

20 million gallons of potable water later, the massive double "trunk line" break that's resulted in spectacular flooding in the streets of Los Angeles and throughout the UCLA campus has finally been sealed off and crews have this bulbous blockage to thank for it. » 7/31/14 1:13pm 42 minutes ago

Deals: The Best Rechargeables, $100 in Free Android Apps, Mac Upgrades

If you own any gadgets that use AA or D batteries, you owe it to yourself to pick up some Eneloop rechargeables. This pack comes with a pair of AAs, with D spacers, and they'll pay for themselves after just a few cycles. [Eneloop AA 2-Pack, $7] » 7/31/14 12:45pm Today 12:45pm

This Whale of a Flying Boat Used to Fight Nazis, Now It Fights Fires

General Douglas MacArthur once famously quipped, "Old soldiers never die; they just fade away." Obsolete military equipment should be so lucky. While most outdated systems are simply scrapped, a lucky few find new purpose after their time in service—like the Martin JRM Mars, a coastal patrol bomber that now demolishes… » 7/31/14 11:47am Today 11:47am

The Common Facebook Scams You Should Never Click On

It's been a little sad to watch Facebook devolve from being a squeaky clean site full of people you love to a spam-ridden wasteland. And with a fifth of the world's population using the site, you can be sure the spam is going to keep coming. So you need all the help you can get separating the good links from the bad. » 7/31/14 11:34am Today 11:34am

The Best Streaming Music Services You Aren't Using (But Should)

Streaming music apps and discovery services are a dime a dozen, but even the best ones have a hard time competing with the names everyone already knows. Even so, getting out of your comfort zone a little bit and trying a new service will only reward you with tons of great new music. Here are a few services we love… » 7/31/14 11:31am Today 11:31am

How To Protect Your Data Before Your Phone Gets Stolen

Having your precious smartphone swiped is one thing, but giving the thief free access to your apps and data can potentially be even worse. There's a lot you can do before you lose the phone in the first place, though, that will make it much harder for thecriminals to do anything other than wipe it and sell it on. » 7/31/14 10:31am Today 10:31am

This Single Sofa Becomes a Full Living Room Set In Seconds

When you live by yourself, a sofa and TV are pretty much all you need in your living room. Unless you intend to shun a hermit-like lifestyle and actually invite people over to visit. In that case you'll need additional seating, and the Sofista fills both roles by transforming from a couch into a three-seat sofa,… » 7/31/14 9:25am Today 9:25am

Learn to Code with 90% off the Pure Python Hacker Bundle

When you first start coding, the biggest question is which language to learn. A language like Python provides an easy, beginner friendly start — and this bundle of 7 courses (and over 50 hours of content) offers a complete education in everything from apps, to websites, APIs, and more. » 7/21/14 12:39pm 7/21/14 12:39pm

Win a $150 Best Buy Gift Card to Put the Pizzazz Back in Your Summer

Summer always starts with such promise. The air echoes with the clinking of ice cubes in highball glasses; your eyes fill with swimming pools. Then August rolls around. The grass turns brown, the air conditioning starts to wheeze from exertion, and the Back to School displays at the drugstore fill even long-ago… » 7/31/14 12:00pm Today 12:00pm