This is wrong in too many ways... No the tech shouldn't have fallen asleep, but he should never have had the chance to. It took me six months to get Comcast to replace the line comming into my house. Sure I got four months free service, but what good is that when it would die every night at ten on the dot...?

I actually feel rather bad for the guy. He's on hold for an hour with his OWN company, and loses his job because of his company's bad customer support of which he is a part, but, in this alternate dimension called Comcast, playing the part of a customer. Would that make the actual customer sort of a meta-customer? There are so many levels of humor to this it makes my brain tingle.

I agree completely Vince. You put a guy on a couch after a long day of work (dealing with irate customers) and then put him on hold with his own company for more than an hour? Of course he's going to fall asleep. It's not the most professional behavior, but it's trumped by the fact that the guy was on hold for so long trying to get the codes to activate the box or whatever. They should fire the VP of customer service, not some poor tech.

I totally agree with most of the other comments. The guy should NOT have been fired. Comcast just plain blows, and I wouldn't be surprised if this guy wasn't on an extra-long shift, being worked like a dog.

The guy prolly worked 100hrs a week for scumcast. They probably threaten him with 'underperformance' if he doesnt get 200 customers a week hooked up. Of course scumcast are gonna fire this guys ass for this, but we seem to all agree that it isnt entirely his fault... Does it make their service better? Hell no. Now they have a new guy who's target is probably 250 customers a week.... Lets just hope he doesnt fall asleep at the wheel.

Well at least he didnt steal anything :)

you guys are all racialist.

I would have easily lied and said I was in deep meditation trying to find a solution to this horrid problem.

Is racialist a word? Anyway, who wouldn't fall asleep listening to "your satisfaction is very important to us" This guy getting fired didnt fix anything. But I guess its easier than actually addressing the real issue.

Joe Manning: I think he stole some zzzz's.... lol, now if you'll excuse me- I have to take a nap. (yawn)

I'd say the tech was QUITE miffed by the fact that the customer video taped him and then he was fired because of it. I foresee bad things happening to the guy who taped him AND his belongings. You don't mess with a man's livelihood.

Next up: Comcast drops YOU as a customer after you fall asleep during a long wait on hold! I guess it's good to know that they "eat their own dog food" as far as poor service is concerned.

ginnal, http://www.hbo.com/alig/glossary/#R now go and take a chill pill

I don't care about how long the tech has to wait to get through for activation codes, it's not an excuse for sleeping at a customer's house. I've spent 4 hours on hold before waiting for CS without falling asleep. That said, it does sound like ComCast needs to work on things on the backside end of tech support.

Alkone, So your answer is "No it is not a word" ? Or are we allowing some guy on TV to define our language?

To save you a trip to Google, Schadenfraude is a German term meaning "pleasure taken from someone else's misfortune". I had to look it up. Great word.

This reminds me of an episode of Seinfeld. He should have been suspended or reprimanded unless he has had prior incidents. Btw, you should make sure you're right before you correct someone: ra·cial·ism Pronunciation (rsh-lzm) n. 1.a. An emphasis on race or racial considerations, as in determining policy or interpreting events. b. Policy or practice based on racial considerations. 2. Chiefly British Variant of racism. racial·ist adj. & n. racial·istic adj. The American Heritage® Dictionary of the English Thesaurus: 1.racialist - a person with a prejudiced belief that one race is superior to others; racist; bigot - a prejudiced person who is intolerant of any opinions differing from his own

This upsets me. I entirely blame Comcast for this situation and NOT the tech. He wouldn't have fallen asleep if not for their terrible service at the tech center he called into. Just like corporate America to fire the obvious target instead of the person actually at fault. It's all about damage control, not improving service.

i'm still struggling with how race got in this thread. let's just all agree to kill whitey, ok? now that that's done ... i'm really glad comcast has rectified their customer service problems. i personally can't wait until they take over charter.

I understand he got hired on as an air-traffic controller.

Oh wait, bad information... he's up for head of FEMA.

My mistake... he's going to do damage control for Tom Cruise.

There really are nowhere near enough facts here to decide what should be done. Is this the first time he fell asleep? His 98th? Is he usually on time and ready to work, did he lie when being fronted by this??

How may hours per week has he been working, and on and on and on....

So, before you judge people on one act, be it to rate them some hero or fire them for falling on the job. get all the facts..

And Vote for Hillary, swh will reunite the country, just like Richard Nixon did......