NEW YORK, 3:21 PM, FRI MAY 9 | 52 POSTS IN THE LAST 24 HOURS | tips@gizmodo.com | SUBMIT A TIP | RSS
UK | FR | NL | IT | DE | SP | JP | AU

Bring a Bricked iPhone to the Genius Bar and Talk to the Hand (Video)


Here's a video of a guy named Jean being surprised to find out what we learned earlier in the week: Any sort of iPhone app installation, unlocked or not, won't be supported by the warranty Indian Givers at Apple. No Service for You! What brings the whole situation home for me is to see the loss and pain this guy's face expresses as he finds out he's SOL. That is, until the hackers figure out how to reverse the bricking. (Which this kind Apple Genius agrees is the only hope, as he's rendered unable to help.) Turn up the headphones, this one is muddled. The Lesson is, if you're going to try to slip one by Apple, play dumb: "What's an app?"

3:27 PM on Fri Sep 28 2007
By Brian Lam
115,887 views
178 comments

Comments

  • Seriously? Indian Givers?

  • "by the warranty Indian Givers at Apple"

    ...wow, someone's really had their feelings hurt by Apple today...

  • I think this is the biggest load of crap, because heres the issue... and the reason i forsee bad things headed to apple...

    IT ISNT THE HACK BREAKING THE IPHONES! It's the firmware Apple is pushing thats bricking the iphones!

    Ya it might have been cracked previously, but the fact is if it bricks after a firmware update regardless that's apples fault, they bricked it not the previously working firmware crack.

    Apple is shooting themselves with this crap....

    I have 15-20 friends that have said they were ready to buy an iPhone until they heard that apple killed the crack with 1.1.1 and they don't feel like buying a phone to run an old firmware, hell they already have to crack it to get it to work down here in the caribbean and now they'd have to worry about apple sending out firmwares that kill the darn thing.

    Im sorry but why did they modify the radio firmware? In the changelogs i dont see ANYTHING related to the radio, i see speaker and added software changes i dont see any radio tweaks, nor do i recall any complaints about the iphones radio, so why exactly did they need to modify that portion of the firmware... specifically the part that hackers were targeting that apple said they wouldnt purposefully kill.

    Yet they went and changed that specific bit of code and screwed up a great thing. Don't tell me the GPRS on off switch was the reason they made the change because that sounds like crap.

    Personally i'll be getting one i think and sticking with 1.0.2, why? because i get the odd fealing that most of those features will be hacked into 1.0.2 to make an UBER 1.1.1 clone based on the 1.0.2 lol kinda like XP Reloaded lol

  • GAY APPLE STORE / GAYER APPLE.

  • [off topic] Yesteday Apple at 5fth ave, ha a big Problem with water pouring down the celling.

  • i agree, isn't calling someone an indian giver considered a slur?

  • Can we PLEASE put an end to the whining?

    Now that I've written that, I'm going to go home, put a modchip in my PS2, smash it, and ask Sony to fix it for me. Then I'm going to cram a DS cart into a Tapwave Zodiac, google one of the developers phone numbers and ask for support. THEN I'm going to put chocolate milk mix into a glass of milk, and call the local dairy and complain that it turned brown.

  • zomg...my iphone doesn't work anymore because i installed uncertified, non-apple software...pleez fix for me apple.

  • Image of Geisrud Geisrud at 03:44 PM on 09/28/07 *

    Now who feels like ass for spending $600 on a paper weight? And it's not even a very good paper weight.

  • Tell us again why the people who stood in line to get the iPhone aren't prime candidates for the title of world's biggest suckers.

  • yep, my blackberry is still gettin' the lovin' . . .

  • If people aren't happy with the terms given by Apple then don't buy/use the iPhone. It's that simple.

  • @ishred: the phone doesn't brick when you install 'uncertified, non-apple software' it bricks when the firmware tells it to brick. they could have just as easily programed the firmware update to remove the software without bricking the phone.

  • @mynameisjoe: I am pretty sure they meant "feather" and not "dot". Besides, if you want to get technical about it, "Indian Giver" refers to the American's giving the Indians land and then taking it away from them later. Who do you think the ones being targeted in the "slur" are?

  • Do people realy NEED wifi itunes store? Be honest, all your music come from limewire! ( wifi p2p network will rule on iphone :) ) happy with my 1.0.2 iphone

  • @SNOWINGCOOKIES

    From wikipedia:
    The expression Indian giver is based on the belief that Native Americans would lend items to the settlers, in other words, let them borrow necessities. The settlers thought that this was a gift from the Native Americans; hence, they were shocked when the Native Americans asked for their items back.


  • Image of OMG! Ponies! OMG! Ponies! at 03:54 PM on 09/28/07 *

    @mynameisjoe: I always thought it came from the US government's nasty habit of giving land to the Indians to be used as reservations only to take it back when valuable resources like oil or gold were discovered.

  • You gotta be stupid to read all the warnings when jailbreaking your device, then install the 1.1.1 update anyway. You deserve a bricked phone idiot.

    At least the evil MS isn't afraid to provide an API for their damn phones.

    Apple is scared that 3rd parties are gonna crash their phone with homebrewed software. Apple, do you mean it will crash more than it already crashes?

    Nothing is perfect, all mobile devices have their issues. My BB once crashed while dailing 911!

  • "Indian giver?" Seriously, what day and age is this? Get a clue guys...

  • Now I can see Apple refusing to fix something under warrenty that was "hacked" to work on another carrier that the phone was not intended for. (i.e SIM hack) In most cases when a hot phone like this comes out the carrier has exclusive rights to the device until that agreement between the manufacture and the carrier is not longer valid.

    Now for them to say "we are not going to honor the warranty because you put a third party app on there is just plain stupid. Show me in the terms where it states this. If it does state it, then my point becomes null and void. However, if it is not stated in the written warranty terms, then I smell a big...Big.....BIG class action lawsuit coming Apple's way....

  • i have to say I have no sympathy for anyone who hacks the phone. It isn't called a hack for no reason. You are doing it at your own risk, and know there are consequences. Not to mention how stupid people were even after Apple warned about installing the new updates, people went and did it anyway.

    Just like a real life horror movie. Girl is alone in house and hears knives sharpening and guns being loaded in a closet. What does she do? "Hello, is anybody there? I'm walking into the closet now."

  • Ok, so here's the deal....
    Apple isn't bricking the phones. It's the modifications to the firmware (you know - those little chippy type things) that is causing the problems. When the update tries to run, and it gets back bad values, that's what causes all the problems. Plus if anybody ever read the legal agreements, you might understand where they're coming from.

  • hmm... If I pop the hood on my car and start tinkering with the engine, ECU, or anything else, it voids my warranty. If I start hacking a my WinXP and modify ntkernel.exe, I'm pretty sure that voids my warranty. If I dig into the back of my refrigerator and 'adjust' some wiring, it voids my warranty. If I hack my iPhone, it voids my warranty.

    What's the issue people?

    Now, I do agree with phantam about the fact that it wasn't the 3rd party app that bricked the phone, but not only did Apple state that 3rd party apps weren't supported, they warned you ahead of time that any firmware updates may cause problems. If you went ahead and updated your phone - it's your own stinking fault.

    Quit whining. Accept responsibility for your own actions. Move on with your life. Game over.

  • Give me a break...really? 'Indan Givers'? Racist, much?

    And you knowingly break the manufacturer's warrnaty using 3rd party applications then get pissed because YOU ruin your phone, and expect them to be forgiving?

    Get real.

  • Apple is pretty friggin weak... i wonder if the shops that offered the unlocking services can be held liable...?

  • oh, and does anyone know of a company that offers warranty on unlocked phones? Besides being supported by the retailer. No carrier or company will support an unlocked phone. The phones were designed and made for AT&T.

    Serves you all right. wah wah.

  • here comes the WAAAAAAAAAAHHHHMBULANCE!

  • @nakmario: No, the only person liable for breaking their phones are those who applied the unlock...quit looking for a way out.

    Damn that Apple for protecting their hardware! Right?

  • I completely understand why someone would want to hack their iPhone. They bought it, it's theirs. It's that simple.

    I also understand why anyone who hacked their iPhone would want to be able to update it with the latest firmware.

    The part that I don't understand is that people went ahead and tried to update their hacked iPhones after Apple specifically warned against it.

    I'm not saying that Apple has the right to brick phones at will, because they don't. But they do have the right to release firmware updates that may not work on hacked phones. These updates are voluntary, after all.

    A reasonable response for anyone with a hacked iPhone would have been to either skip the updates altogether, or wait until the new firmware is compatibility hacked. An unreasonable response is to rush headlong into a firmware update you've been warned against, expecting to be bailed out if the shit hits the fan.

    I really hope that everyone who bricked their phone gets the problem resolved, but in the meantime, come to grips with the fact that you should have taken the warning to heart.

  • Still waiting for a Seinfeld reference...

  • BOOOO HOOOO!
    when play with father nature (jobs)
    you gonna get burned.
    the hackers are already busy fixing the problem.




  • @iShred: Yes, that's the same reason I don't install uncertified non-apple software on my MBP. It looks nice, but I'm worried I might damage it.

    It's disingenous for Apple to sell the iPhone as OS X enabled, but then not to let you actually use OS X. If I'm only allowed to use the few apps they provide, I actually don't really care so much what OS is running the background.

    And more to the point, the third party apps aren't actually damaging the iPhone. When was the last time you actually saw a piece of software damage a computer? Possibly changing the firmware has the possibility, I would be very skeptical that writing a basic Cocoa app would have such effects.

  • I think there's some justification for Apple bricking unlocked phones, but bricking a phone over 3rd party apps is a pretty stupid business move for them. I can't wait till this hits the mainstream media. Hope you guys haven't bought any Apple stock recently.

  • @Niam - yup, i'm with you there.

    "The Lesson is, if you're going to try to slip one by Apple, play dumb: "What's an app?""

    The lesson is, if you're going to do something that the manufacture has indicated will void your warranty, don't bitch when the manufacture doesn't support your actions or releases software to correct them.
    God, could you imagine? "hey VW, yeah I chipped my car and now, after the new engine update you prescribed, things seem weird.. because before the update… I chipped the car… but I want it to be your fault… because I'm operating out of spec… because I chose to"… right.


  • @RobotVampire: It won't have any bearing on the stock price...you thinking it would gives far, far too much credit to the intelligence of the American population. 99% of the iPhone users couldn't care less about hacking it, let alone expressing any outrage that phones are getting bricked as a result.

    You hack your hardware, live with the consequences when it fails.

  • @Geisrud: You must not have held one. The iphone is very dense, and would make an excellent paperweight.

  • i totally get not warrantying it, but not even servicing it (ie...flashing it) is a retarded move. a hardware hack is one thing, but a software one...come on.

  • "Indian givers"? are fucking kidding me? hey, in your next video review, why don't you get a white guy to pull his eyes to the side and go "crazy chinaman make electronics real cheap!".... what year are you people living in?

  • I really wanted to get an Touch, but not after watching this crap outta Apple.

  • why buy an iphone now? what is the point if one cannot unlocked it? i love Mac computers and iPone. But iPhone.....

    i would so rather wait until the 700Mhz comes to live before i buy one of these.

    on a side note, i think apple is loosing fan base as well as loyalty for making such move.

  • AHHHHHHHHAAHAHAHAHA AHHHHHHAHAHAHAHA

    Fly my pretty fly Fly FLY take away the souls of those who purchased the devices and burn thier faith in steve and apple. Keeehehehehe heeehehehe boil boil toil and trouble destroy the iphone on the double yaaaahahahahahahahaha

  • Again - did the guy read the contract with Apple?

    Did he not notice the disclaimers from the hacked application developers about 'lack of function'

    He's made is own bed, time to lie in it and stop whining.

    Maybe he's done a few people a favor, and they'll think twice before following the non-approved hack heard.

  • "Indian givers"? Wow I just lost all the respect I had for this site. Bunch a douche bags!

    Seriously didn't think you would steep to this level.

  • Image of OMG! Ponies! OMG! Ponies! at 04:30 PM on 09/28/07 *

    @anfield: Maybe they feel gypped. I'm sure, with enough patience, any customer can Jew a free repair out of Apple.

  • I don't understand the problem. Iphone firmware > you change it > Apple adds an update of their own changes/updates to the firmware and it doesn't mesh with your own hackery, isn't that just logic?

  • I smell a class action law suit coming...

  • Lam - the 'Indian givers' phrase is out of line

    And you're trying to support a position where people have knowingly gone outside of their contracts, yet still expect Apple to say, 'never mind you're all forgiven'.

    I'll have what ever you're smoking...

  • @Grandmasterdibbler: Just yet another clown who breaks his stuff then claims that the responsibility lies with someone completely unrelated.

    These are the same asshats who felt they deserved the $200 rebate long after they had purchased it.

  • Hark! What is that I hear...? Why...it is the world's smallest violin playing for people who install unsupported apps and apply unsupported hacks and cracks to their devices and expect someone else (Apple) to take responsibility for fixing it.

    And Brian, -1 for the 'indian givers' bit. Check the 5th Grade lingo if you're want to convince anyone that you're a professional journalist.

  • Image of OMG! Ponies! OMG! Ponies! at 04:38 PM on 09/28/07 *

    Monday's just a few days away. Will the Ban Hammer remember?

  • wow, lot's of native american giz fans!!!

  • @ChopSue-Me:

    makes sense - buy something - break the terms and conditions - sue the manufacturer when that causes you problems

    Great case!

  • @ChopSue-Me: No you don't. It's no different than the above mentioned 'chipping' of a car's ECU and that voiding the warranty.

    You break your device, be prepared to be told to F**k off.

  • @omg-ponies: ban hammer for calling out racist remarks?

  • I have looked at Gizmodo everyday for the past few years. Everyone's article or comment is helpful and knowledgeable. My experience with computers (Apple) is extensive. What I don't understand is that the most obvious has not been suggested yet. Unless it is a li