There are lost of reasons why people don't sign up for "auto pay". I am fine with charging for paying over the phone, lots of places already charge for this service. However, paying Verizon a fee for the right to pay your bill is asinine.
"Verizon Wireless is implementing this charge... ...in order to balance the support costs required for providing the convenience of these particular bill payment options to customers"
Also, They charge to pay online but paper billing is still free? do they not have a staff person opening the mail and entering/sorting the checks?