<![CDATA[Gizmodo: apology]]> http://tags.gizmodo.com/assets/base/img/thumbs140x140/gizmodo.com.png <![CDATA[Gizmodo: apology]]> http://gizmodo.com/tag/apology http://gizmodo.com/tag/apology <![CDATA[Apologies to Jim from JimonLight!]]> We posted our feature on Christmas Lights yesterday and the writer, the talented but inexperienced Chris Jacob used Jim Hutchison's piece as a source for some of his writing. But he didn't attribute clearly enough! We had the idea for the story, coincidentally, without knowing of Jim's fine work. And when it came time to research ours, his was some of the best source material to be found.

Chris's piece had multiple sources, but a quarter of the research did come from Jim's piece. In this sort of situation, we require not only an inline link to the source, but a full mention in the body as well as at the end of the post. This was not done on the first published version.

Chris—and Wilson, Jason and I—should have been more careful in reviewing his work and his research to make sure that Jim's website was clearly labeled, and Jim mentioned as an expert on Christmas lights referenced in the story.

Chris has updated the story and I'm going to talk to Jim about this later and apologize over the phone.

Again, I'm sorry for not more clearly mentioning where some of the information in this piece came from! To Jim and to our readers.

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=5425992&view=rss&microfeed=true
<![CDATA[Apologies: We Had Malware Running as Ads On Gizmodo]]> Guys, I'm really sorry but we had some malware running on our site in ad boxes for a little while last week on Suzuki ads. They somehow fooled our ad sales team through an elaborate scam. It's taken care of now, and only a few people should have been affected, but this isn't something we take lightly as writers, editors and tech geeks. (And we would have noticed sooner except everyone on staff is on OS X or Linux for production machines.) Everything should be cleared up but you should be checking "qegasysguard.exe" if you're experiencing random popups. Be careful, load up some antivirus and make sure your system is clean. I'm sorry.

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=5390520&view=rss&microfeed=true
<![CDATA[BlackBerry Thinks You're All MotherF*ckers]]> Hey there. It's me, with another apology. I'm sorry we didn't review the BlackBerry Storm 2. It's because RIM doesn't care about you guys.

It's been total radio silence from them regarding a review unit, so we're late with a review. I'm sorry we can't provide our usual level of speed and depth on the device; normally, we're provided with a review unit at or ahead of release and have the time to put it through its paces. But apparently we've been blacklisted. This is not about that.

RIM's never really liked Gizmodo or Engadget, or blogs in general. They gave review units to the NYT and WSJ, who went ahead and panned the phone, just like we would have. I don't mind when we get put to the back of the list for that reason, the preference of old media over new. But this wasn't just an anti-online decision—they also gave a phone to Crackberry, which far fewer people read. I don't mind that website at all, but clearly RIM is pissed about something we specifically did.

Since they're not responding to phone calls or emails now, I can only guess its because Engadget (god bless them for breaking the news on this) did a hands on of a Storm 2 Handset 6 months before it launched. Before it was even acknowledged that it existed. (UPDATE: Crackberry did, too, make a common practice of handling unreleased phones on blog. Good on them!)Understandably, RIM got pissed, although you'd think they'd get pissed at themselves for allowing the leak. But that doesn't explain why we weren't allowed to check it out. My hunch is that they knew we'd savage it. That's OK, it's not their responsibility to hand out review units to us if they don't want to. We're a small publication in the grand scheme of media. This is not about that.

But it does send a very clear message to me: Blackberry couldn't give a shit about you guys, our readers. You're so unimportant to them that they don't care if you get a review from the people you read every day at Gizmodo. I think it's a mistake on their part, but if they don't want you to buy their phone, that's fine. Because the Storm 2 is garbage, and you shouldn't buy it. I mean, these guys clearly have no idea how to make a phone for anyone but their original market of old dudes in suits, nor how to market to anyone but them. And that's their problem, not yours or ours. [I shouldn't get into product jokes in a post that many people have, surprisingly, taken seriously.]

The bottom line is that I'm sorry we couldn't tell you this based off our own in house review. Now you know why.

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=5383539&view=rss&microfeed=true
<![CDATA[It's About Time: Britain's Prime Minister Apologizes to Alan Turing]]> Remember how we told you that there was a petition to ask the British government to apologize for chemically castrating computer science legend Alan Turing during WWII because he was gay? Yea well, Prime Minister Gordon Brown finally did today!

It was about freaking time. Turing, a father of computer science and WWII code-breaker, confessed to having sex with a man, was prosecuted by the British government for being gay, given experimental chemical castration as a "treatment" and then committed suicide in 1954. Ridiculous, is right.

So after thousands signed the recent petition, UK PM Gordon Brown had this to say:

While Mr Turing was dealt with under the law of the time and we can't put the clock back, his treatment was of course utterly unfair and I am pleased to have the chance to say how deeply sorry I and we all are for what happened to him.

So on behalf of the British government, and all those who live freely thanks to Alan's work I am very proud to say: we're sorry, you deserved so much better.

Brown is dead on. It can't be changed. Nothing will change the fact that this man was physically harmed for his sexual orientation, but acknowledging it happened and saying sorry for it is a step in remembering this incredible geek and his legacy. This seriously makes our day. [BBC]

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=5356955&view=rss&microfeed=true
<![CDATA[I'm Sorry]]> Hello Giz Readers,
I'd like to apologize for the hiccups in our liveblogs today. Some of the errors were user errors. I didn't know that our image caching system had changed until the event started, which delayed the shots from getting up as quickly as you've come to expect from us through the years. The other part of the problem was the livepolling tool. The amount of clicking you all did on the poll overwhelmed the servers we were using and affected the actual liveblog. Later on, even our automatic updating system was unable to keep up with the number of readers on the site. I will do everything I can to make sure the system is as reliable and fast as it has been in the past for the next liveblog. I know there are other places you can read your gadget news, so for those of you who came back to read our work when we came back online, well, I owe you one.

Thanks again for reading Giz.

B

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=5355917&view=rss&microfeed=true
<![CDATA[Let's Ask the British Government Apologize to Alan Turing]]> Alan Turing, a father of computer science and WWII code-breaker was prosecuted by the British government for being gay. Then chemically castrated. Sign this petition if you think this is fucked up and want them to apologize.

Turing committed suicide two years after his prosecution in 1954. He is most well known for his Nazi enigma code breaking work for the British during the second World War and his helping establish a test to measure the intelligence of a machine which is now known as a Turing Test.

We owe him so much for his work during the big war, and for what he's done for us as geeks. He was a hero in every sense of the word. So far more than 5,500 signatures have been collected on the Downing Street petition started by computer scientist John Graham-Cumming. Author Ian McEwan put his John Hancock on the petition. I'd sign up but it looks like you need a UK address. So if you'd like to see Alan Turing get his apology, maybe you can leave a comment here as well. [BBC]

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=5349684&view=rss&microfeed=true
<![CDATA[Apple Admits MobileMe Snags, Gives Free 30-Day Extension]]> Apple's MobileMe service hit so many snags during its launch period that Apple have just issued an email apology to members. Saying "The transition from .Mac to MobileMe was a lot rockier than we had hoped," Apple's apologizing with a 30-day membership extension for free to anyone who was a .Mac member with an active account as of July 9, 2008 and new MobileMe members who created accounts on or before July 15, 7:00 PM PDT. Details can be found on the Apple support page here. The email also apologizes for the controversy over the speediness of "push" services, and says that Apple's not using the term until it really is "near-instant on PCs and Macs, too."

We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.

Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.

Another snag we have run into is our use of the word "push" in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe "cloud," changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word "push" until it is near-instant on PCs and Macs, too.

We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.
We hope you enjoy your new suite of web applications at me.com, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.

Thank you,
The MobileMe Team

[Apple]

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=5025772&view=rss&microfeed=true
<![CDATA[Xbox 360 Bill Gates Edition (1 of 1 Limited Apology Run)]]> A few weeks back, an unlucky Xbox owner shipped off his customized Bungie autographed console to Microsoft's repair center, and to his horrors they wiped it clean. Bungie resigned a console for him, but now, Microsoft is chiming in with a new console with Bill's signature on it and hundreds of dollars worth of new video games.

Since Nathan's Xbox was returned stark naked, his girlfriend left him, his pet dog didn't even recognize him and people on the street looked at him in disgust. (Probably.) Such was the change in Nathan's life, he could hardly bare waking up in the mornings. However, Microsoft saw this atrocity going on, and they sure fixed it:

gatessigned.jpg

Despite Bungie jumping (ha!) in and giving our man all of the following:

• Legendary Edition Helmet signed by most-if not all-of the studio staff
• Halo 3 Soundtrack (two disc) signed by Marty O'Donnell (with "DO NOT ERASE!" written under his name)
• Bungie Jacket
• Bungie T-Shirt
• Halo 3 Messenger Bag
• Two Halo 3 Limited Edition Wireless Controllers (one covenant, one human)
• Signed Halo 3 Faceplate and Skins for Xbox 360
• Four McFarlane Action Figures (MC, EVA Spartan, Brute Chieftan, Jackal Sniper)
• Halo Actionclix Preview pack (Target exclusive sticker on the front)
• Halo Actionclix Game Pack 4
• Halo 3 Wall Graffix
• Halo 3: Ghosts of Onyx Novel
• Halo Graphic Novel
• Halo 3 Wristband
• Halo 3 Hackeysack

M Nathan is, we presume, now back with his girlfriend, his dog loves him and people in the street can't wait to stop and chat with him. He's so cool, we want to be his friend. [Kotaku: 1, 2 and 3]

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=371033&view=rss&microfeed=true
<![CDATA[Microsoft Valentine's Day Zune Delayed; Sorry Seems to be the Hardest Word]]> Those chaps at Microsoft promised a special edition Zune 80 for Valentine's Day, but the units have struck a delay and will not reach their destinations on time. That surely blows, but if your sweet was due to receive a Cupid red Zune 80, fret not. Microsoft is doing the right thing—they're refunding the cash, and shipping the Zunes for free regardless. Jump for the note they sent out to the lucky/unlucky customers.

We wanted to provide you with an update on your order status. Due to some issues in our fulfillment center there remains a chance we will miss getting your Zune to you by February 14th. We are working hard to get your order to you as quickly as possible and we currently plan to ship your Zune within the next 3-4 days. Once your order is in transit, we will send you a shipping confirmation with a link for tracking.

Our goal is to provide a smooth customer experience for ordering, customization, and delivery. We sincerely apologize for not meeting that goal in this specific case. We will be refunding the entire amount of your order, which you should be able to see on your credit/debit card within 7-10 days. We hope you love your Zune and that you will accept our sincere apology.

If you have additional questions, please call 1.877.GET.ZUNE. For fastest service, press 5 then press 1 and have your order information ready.

The Zune Originals Team

To everyone who has profited from this turn of events: go and buy her a proper present, you Zune-loving cheapskate. [Ars Technica]]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=354599&view=rss&microfeed=true
<![CDATA[Macenstein's January Mac Chick of the Month]]> We tricked you, and if you just clicked on that link the sore memory is probably even fresher than for those who knew better. We are very sorry, and to make it up to you, here's Elise Frappier stripped half-nekkid and posing with a Macbook. Who is Elise? Macenstein's Mac Chick of the Month, of course.

The 24-year old Canadian may look like she has nothing in common with you, but that stops at aesthetics. She loves Apple products, her dearest and most loved Apple possession is her Titanium G4, but she still twiddles her long locks, chews bubblegum and reminisces about the old skool SE/30 Macintosh her father owned. She may like the Pussycat Dolls to rock to, but we'll forgive her because she wears a black bra better than any of us ever could, (even if Eric claims otherwise.) [Macenstein]

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=349403&view=rss&microfeed=true
<![CDATA[Zune Insider Apologizes for 3AM Zune Stunt]]> Remember that stunt last week where the Zunemobile blasted Timberlake at 3am in NY? Well, Cesar from Zune Insider drew the short straw and had to bring the Sorry Back.

On behalf of the Zune team at Microsoft, I'd like to issue an apology to the residents of Ludlow Street (between Stanton and Houston) for the loud noise at 3:00 AM last Sunday (24 Feb). For what it's worth, this was not a planned or Zune-sanctioned PR event, a stunt, or any intentional marketing activity. And we've taken steps to make sure this won't happen again. To those folks woken up by the sounds of the vehicle, we apologize.

Apology accepted (I don't live in NY).

Sorry, New York [Zune Insider]

Image that doesn't really make sense stolen from Wonkette.

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=240443&view=rss&microfeed=true
<![CDATA[BenQ Apologizes for Pissing all over the WTC]]> If you recall, BenQ recently ran an advertisement for their silly dog tag MP3 player featuring a guy standing in front of rubble from the World Trade Center bombing. Well, they have since took down the page and placed a apology letter in its place.

So, forgive them? Thanks, Reggie

BenQ MusicQ Site, Apology Letter

]]>
http://gizmodo.com/index.php?op=postcommentfeed&postId=219784&view=rss&microfeed=true