Problem: you've got a computer that you want to take from one location to another. You see your hands, you see the iMac, you just can't for the life of you figure out what comes next. Apple to the rescue! »
Basically all of Apple's support servers will be offline this weekend, so "customer support will be limited to basic troubleshooting," according to an internal memo. So avoid all forms of Apple tech support, from Apple Stores to Authorized Service Providers. »
John Mayer here.
I just wanted to tell you that if you mention my name in your Mac OS X software crash report, it seems that there are real chances of you getting a direct reply from Apple Support, just like it happened to me. A Gizmodo reader did it and he got a reply straight away from the good people at… »