<![CDATA[Gizmodo: beta culture]]> http://tags.gizmodo.com/assets/base/img/thumbs140x140/gizmodo.com.png <![CDATA[Gizmodo: beta culture]]> http://gizmodo.com/tag/betaculture http://gizmodo.com/tag/betaculture <![CDATA[New MacBooks Are Cranky: They Have Insomnia and Hate Third-Party RAM]]> The standard "journalism" rule is that three is trend. So here's one with the new MacBooks: They've got problems! Screwy video cards, insomniatic, power-sucking sleep and not playing well with other RAM.

There appear to be a couple variations of the sleep problem. The more obvious, crazier one is that after going to sleep, the notebook will wake up 30-60 seconds later, then go back to sleep, repeating the cycle until the battery is dead. The other, subtler version that I've been experiencing on my own MacBook Pro is that I'll put it to sleep, and despite not visibly waking up, when I pop the lid in the morning, the battery will be totally dead, even with a full charge. Aaaaand, there's also a separate sleep problem where the damn thing just won't wake up.

The most official solution offered so far is to reset the memory and controller chip. It works for some people, and for others (like me) it has not. Some posters say that Apple offered to swap out their notebook entirely.

Now for the memory problem. In short, memory upgrades—with all of the proper specifications like DDR3-1066, etc.—from third party makers, even super-reliable ones like Crucial and OWC, are making new MacBooks go bonkers, with crashes, lock-ups and other wonkiness. Reinstalling the original sticks make the craziness go away, like magic, as does purchasing the RAM straight from Apple. (FWIW, Apple's using Samsung RAM.)

Like most of these kinds of problems, neither of them affect every single MacBook or Pro. Luckily, insomnia seems like a firmware update will take care of it, much like the buggy trackpad. (And, uh, Apple, today would be great for me, thanks.) The deal with memory, however, is perhaps trickier to diagnose. It seems like a firmware problem as well, but who knows. Whatever the cause, it needs to be fixed.

God, beta culture sucks. [Apple Forums, Apple Forums via JKontherun]

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<![CDATA[HTC Touch Diamond Backlights Permanently Dying, No Fix Yet]]> At Giz Gallery, Tom alerted us to a serious problem with HTC Touch Diamonds: After a few minutes, the backlight becomes permanently dim, making the phone unusable, and there is no fix yet.Updated 9:15AM

Tom's unlocked Touch Diamond that he showed us was a sad little brick, barely readable, and absolutely impossible to use in the daylight. Interestingly, according to the mod wizards at XDA, the issue doesn't appear to be a hardware cock-up—it's apparently a firmware problem that HTC has yet to fix. Modder efforts have also been unsuccessful, since a standard firmware flash seems to leave the problematic code untouched.

Worse, HTC's support system is broken as well. They're not able to fix the phones, and have been directing users to deal with carriers—which leaves people with unlocked phones effectively screwed. Tom was simply told to buy a new one, even though his is just a few months old, and, you know, an unlocked Diamond costs several hundred dollars. BTW, Sprint Diamond owners, how are things on your end? I suspect this issue might be behind the delays there.

This stupid backlight problem illustrates two seemingly contradictory points about today's tech. We live in a beta culture that leaves us constantly waiting for updates and fixes to crappy firmware and software shoved out the door, and that it's safer than ever to buy first-gen hardware, since refinements in design and manufacturing mean most of the problems we run into as early adopters are the kind that can be updated or patched.

Not that this makes it any less goddamn infuriating. Fix your ducking phones, HTC.

Update: HTC responds to the issue:

"HTC’s tech team has looked at the XDA developer thread and determined that the problem is limited to people installing cooked ROMs that do not match the firmware on the HTC Touch Diamonds. Apparently very few people have experienced this problem..."

[XDA Developers - Thanks Tom]

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<![CDATA[Beta Culture: Apple Acknowledges Video Problems in New MacBooks]]> See, this is what I mean with product beta culture: Apple has acknowledged two video problems in both the new MacBook and MacBook Pros, following past video problems with other MacBook lines. One of them seems pretty obvious. Called "the black screen of death", it happens when the graphic card goes into overload playing games, turning off video and locking up the system while the audio enters into a loop. Apparently it's a thermal issue, but Apple doesn't know if this is a hardware or software problem yet, according to an Apple Support forums member:

Just spoke to AppleCare UK and they also confirm "Apple are aware of the issue and are investigating. At present we do not know if this is a hardware or software issue and have been advised not to offer customers exchanges until the issue is better understood."

I've also read the posts suggesting this is a thermal issue but I got screen noise/distortion when just waking the machine from sleep and also monitored the fans while playing WoW and they were running at 6000+ rpm consistently.

Ultimately Apple have access to more testing resources and should come up with a fix fairly soon but if my replacement exhibits the same issues when it arrives in two weeks time, I doubt I'll keep waiting: I'll have it shipped back and ask for a re-fund until Apple sort this out and I can purchase a working computer.

The catch here is that it may be hardware-based and not software, because the problem happens under both Windows and Mac OS X.

Another problem seems less important, but users claim that it can be even seen in most systems at display in Apple retail stores: If you scroll a web page with HD video on it, there's a wave-like distortion affecting it. Apple says they are aware of the problem and they are working in a software patch that will solve the issue.

While the last one is rather exotic and minor, I just can't understand how they let the first one slip. A problem that manifest itself while playing popular games like Call of Duty 4, World of Warcraft, or Ages of Empire III can't go unnoticed. Or can it? [Apple Forums and Apple Forums via AppleInsider]

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<![CDATA[A Call for Revolution Against Beta Culture]]>

I'm tired of this. This sense of permanent discomfort with the technology around me. The bugs. The compromises. The firmware upgrades. The "This will work in the next version." The "It's in our roadmap." The "Buy now and upgrade later." The patches. The new low development standards that make technology fail because it wasn't tested enough before reaching our hands. The feeling now extends to hardware: Everything is built to end up in the trash a year later, still half-baked, to make room for the next hardware revision. I'm tired of this beta culture that has spread like metastatic cancer in the last few years, starting with software from Google and others and ending up in almost every gadget and computer system around. We need a change.

Take the iPhone, for example, one of the most successful products in the history of consumer electronics. We like it, I love mine, but the fact is that the first generation was rushed out, lacking basic features that were added in later releases or are not here yet. Worse: The iPhone 3G was really broken. For real. Bad signal, dropped calls, frozen apps. This would have been unthinkable in cellphones just five years ago. They were simpler, for sure, but they were failure proof. Today's engineering and testing is a lot more sophisticated. In theory, products can't go out into distribution with such glaring problems undetected.

Another recent example is my iMac 24, which had the infamous video card problem out of the box. How can a machine with such an obvious problem—instantly detected by the user base—be sold like that? The same happened recently with Nvidia video boards. In fact, graphic cards—being always in the cutting edge of technology—are perfect examples of beta hardware being sold as final hardware, with many released with beta-quality drivers and requiring firmware patches.

From that to the now-universally-accepted Blue Screen of Death, from buggy Blu-ray players to the Xbox 360's red ring of death and PS3's bugs, even from kitchen ovens to faulty DSLR cameras, the list of troubled products is endless. Just this week, the eagerly anticipated BlackBerry Storm launched to mixed reviews, in part because of its crashy, apparently unfinished software.

On the other side, my parents have a Telefunken CRT TV and a Braun radio from the '70s which are still in working condition. They were first generation. They never failed. Compare that to my first plasma TV from Philips, which broke after less than a year of use. Mine wasn't the only one. The technology was too young to be released; it was still in beta state. Philips wanted to be the first in the world with a flat TV and beat the competition, so they released it. This probably wasn't a good move: Today, Philips' TV business is struggling, and is nonexistent in the US. Meanwhile, my Sinclair ZX Spectrum and Apple IIe from the 1980s still work like they did from day one, perfectly.

For sure, today's products are far more complex than those of 20 or 30 years ago. But back then, the manufacturing was also a lot worse. It was less automated, often purely manual, and imperfect. Today, in a world where automated factories run 24/7, there's less chance of error. Yet still, there are countless problems in the final products, and those problems affect every unit in an entire model line. In the age of manufacturing perfection, there are still major recalls concerning products that burn or break.

Clearly, the problem is the development process and the time to market, with product cycles shortened and corners cut to keep a continuous stream of cash flowing in. The rush to feed these cycles with increasingly more complex engineering seems to be at odds with shortened development and quality assurance processes, resulting in beta-state first-generation products. This beta culture, the same one that already plagues the web, breeds people who are willing to accept bugs in the name of cutting-edge gear.

Who's to blame? Google and their web apps? Apple and their iPhone 3G problems? Microsoft and their countless buggy versions of operating systems and the Xbox 360's RROD? Philips? Sony? Samsung? LG? We all are. The manufacturers, who are driven by a thirst to expand and satisfy their shareholders at all costs. The consumers, who are so thirsty to drink in the shiniest, newest technology that they are willing to sacrifice stability. And the press too, who pours more gasoline onto the consumerism bonfire by writing glowing reviews and often minimizing things that are simply not acceptable.

Personally, I'm tired of all this. But I'm mostly tired about the fact that it seems that we all have given up. Tired because now we see "upgrades" as an opportunity to protect our investment, but in reality, it's laziness and a poor job on the manufacturer part that we have accepted without questioning. Instead of calling foul play and refusing to participate, we keep buying.

That's the key: We have surrendered in the name of progress and marketing and product cycles and consumerism. Maybe those are good reasons, I don't know, but looking at the past, it feels like we are being conned. Deceived because the manufacturers of electronic products have taken our desire to progress faster and even embrace the web beta culture as an excuse to rush things to market, to blatantly admit bugs and the rushed features sets and sell the patches as upgrades.

Maybe the recession will put some order in this thirst of new stuff and change the product cycles. As the economy slows down, people will think twice before buying the latest and greatest; they'll keep older hardware for longer. Then, manufacturers will have to rethink their product lines, and lift their feet from the accelerator, which will result on slower cycles and better products. Maybe that's our ticket for better electronics that actually make sense.

Or maybe... maybe that will be another excuse for the manufacturer to cut even more corners and keep lowering prices so that consumers keep spending and ending up with worse products than we have now.

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