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New York, 2:35 AM
Fri Nov 27
20 posts in the last 24 hours

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    Dsmvwl  Admin  Promote to frontpage Approve user Ban user ×
    Image of quayzar quayzar
    11/26/09

    In reply to Check Your Receipts When You Exit Radio Shack
    Considering that the Radio Shack POS can at times be a POS I find it much more likely that the POS just cocked up than someone trying to pull a fast one. I remember one of our capture pads died daily needing to be reset while we moved the ticket to a different POS. It would crash during times that were the most inconvenient such as mobile activations during the signature capture stage. But regardless of that info could you imagine a Radio Shack employee saying; ha, I just made you donate money to a cancer charity. What kind of evil scheme is that? When I worked there last year we did the same thing. I made no extra money and there were no problems other than some people tapping the wrong button on the capture pad.
     Reply
    quayzar was starred quayzar was unstarred
    Image of nutbastard nutbastard
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    what happened to the good old days where when someone dicked you over, society turned a blind eye to a well deserved pummeling?
     Reply
    nutbastard was starred nutbastard was unstarred
    Image of n3rd15 n3rd15
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    i use to work at radioshack, and yes employees do get a kick-back for getting a customer to donate $, add the useless and way over priced insurance plan, or pay for anything besides the item. and yes an employee can hit the yes button for you, the reason employees can do this is for the possibility of an elder coming into the store and not knowing or being able to read the touch screen scanner at each check out terminal when they pay for something that needs a signature. and you can take that reciept back and request a refund, look on the reciept dredog posted, it says helped by: entered by: in that example, it was the same person, it even provides their initials, the time it was purchased, even what terminal you paid at. even tho its just a dollar, like 100's of ppl will say, its the ethics, if u asked " would you like to donate a dollar...?" i will, but if you take my dollar, i want it back, no matter what. bad ethics are what caused a lot of this countries problems (rupurt murdoc)
     Reply
    nutbastard promoted this comment n3rd15 was starred n3rd15 was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    11/25/09

    @n3rd15: I think you are full of it. I don't work at "The Shack", and I can deduce that since they have people on the floor all the time, someone can help a customer and another enter/process the sale. I note you don't even note that the N means non-tax, which most anyone who has ever worked a register would know. I think you are just talking out of your butt, and would bet that someone who actually works at a store can probably tell which one of us is correct.
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of notlikeacat notlikeacat
    11/25/09

    @GitEmSteveDave_ForgotNametag: Your objections don't make sense.
    1I ring out the customers I just helped on the floor frequently. Especially if there is a line at the other registers. That customer will come to me next time for honest advice and faster service.
    2Why wouldn't a non-taxable donation be marked as a non-tax item?
     Reply
    GitEmSteveDave_ForgotNametag promoted this comment notlikeacat was starred notlikeacat was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    11/25/09

    @notlikeacat: It was marked in the receipt picture referred to above.
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of Lite: hates Illinois Nazis Lite: hates Illinois Nazis
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    I don't support Livestrong. I support Wriststrong.
     Reply
    Lite: hates Illinois Nazis was starred Lite: hates Illinois Nazis was unstarred
    Image of met2art met2art
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    Seems more likely these folks were just mindlessly pressing "Yes" on the customer terminal to rush through the purchase, without paying attention. Much in the same way many of us scroll through TOS screens without even a second glance...

    The Livestrong bracelets are a SKU item, and as such, based on what I know of Radio Shack, don't factor into any employee commissions. Besides which, shouldn't a consumer who is seriously concerned about a $1 charge double check the total amount before consenting to the debit/credit purchase? Or even double check the receipt before exiting the store?
     Reply
    met2art was starred met2art was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    I still wonder if this is like PetsMart where you have to select "Yes" when it asks you to donate on the customer side POS terminal. I would think if this was so widespread/possible, some AG's would have looked into it by now. Wouldn't be the first time someone just kept clicking "yes", as many EULA, Virus, and Malware authors hope you will.
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of bornonbord bornonbord
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack

    I'm growing a moustache for Movember. If they want my money, they'll have to take it from my Movember donation page.

    [us.movember.com]
     Reply
    bornonbord was starred bornonbord was unstarred
    Image of Noobs-R-Us Noobs-R-Us
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    Yea, well FUCK Radio Shack for trying to cure cancer!

    There, you happy now Mr. Chen?
     Reply
    Noobs-R-Us was starred Noobs-R-Us was unstarred
    Image of PN - gooapplesoft PN - gooapplesoft
    11/25/09

    @Noobs-R-Us: only a kid would think that way... I got into a 30 minute conversation with the redbox lady even though my 30 minutes was worth more then that 1 dollar. Its the ethics of the situation. Its the fact that they took a dollar away from you without telling you.
     Reply
    PN - gooapplesoft was starred PN - gooapplesoft was unstarred
    Image of 92BuickLeSabre 92BuickLeSabre
    11/25/09

    @PN - gooapplesoft: One could argue that such black and white thinking (and failure to place cost benefit above pride) is equally immature.

    Perhaps the most mature is to acknowledge it's not right, realize it's just a dollar and went to a good cause, maybe make one call as a civic duty, and move on with one's life.
     Reply
    92BuickLeSabre was starred 92BuickLeSabre was unstarred
    Image of PN - gooapplesoft PN - gooapplesoft
    11/25/09

    @92BuickLeSabre: where would our country be if the founding fathers had the same ideology as you and just moved on with their lives and let the brits continue fucking them.

    In my case:
    -Cost: waste of 30 minutes that I would have wasted on something else either way
    -Benefit: Taught a corporate douche about the ethics of charging people without giving goods or services

    Letting things go is the worst thing you can do. I would get the money from the thieves at RS and send the money to St. Judes.
     Reply
    PN - gooapplesoft was starred PN - gooapplesoft was unstarred
    Image of 92BuickLeSabre 92BuickLeSabre
    11/25/09

    @PN - gooapplesoft: Your apparent belief that the two things are analogous is pretty much my point in a nutshell.
     Reply
    92BuickLeSabre was starred 92BuickLeSabre was unstarred
    Image of PN - gooapplesoft PN - gooapplesoft
    11/25/09

    @92BuickLeSabre: the fact that you think the two aren't analogous is ridiculous.
     Reply
    PN - gooapplesoft was starred PN - gooapplesoft was unstarred
    Image of 92BuickLeSabre 92BuickLeSabre
    11/25/09

    @PN - gooapplesoft:

    When in the Course of human events it becomes necessary for one people to dissolve the political bands which have connected them with another and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.

    We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty, the pursuit of Happiness, and not letting some punk kid Donate a dollar to cancer research Without Permission.
     Reply
    92BuickLeSabre was starred 92BuickLeSabre was unstarred
    Image of tex242 tex242
    11/26/09

    @92BuickLeSabre: You pay every speeding ticket that comes your way don't you?
     Reply
    PN - gooapplesoft approved this comment tex242 was starred tex242 was unstarred
    Image of UnderLoK UnderLoK
    11/13/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    I was living down in Lauderdale at the time and my Mom didn’t want to bother me with a computer problem she was having so she took the initiative to call customer service at Dell.

    She couldn’t get on the internet, that was it, and while my Mom couldn’t convey exactly what had happened I found out when I came back up for a friends wedding. I went down to my Mom’s office at the house and on the desk I saw a Dell XP CD… I almost shit and asked her where it came from and she said that Dell said she needed it and charged her $40 for it. $40 for a cd that came with her computer… Ok well whatever, so I said "you didn’t put this in the computer did you?" and she went on to tell me that Dell had her put it in while the computer was off, turn it on, and go through some stuff. I freaking flipped out because I knew they just wiped out my Mom’s computer when the router was just flaked out.

    I immediately called, was transferred to a manager and I let them have it. They credited her for the CD and offered to give her 2 more years of support for free. I’m sure you know what I told them to do with their support…

    I had shown my Mom how to backup her stuff, she worked as a secretary (exec assistant I guess they call them now days) so she wasn’t a fool and for a long time she was great about backing up her stuff, but long story short she hadn’t in a very long time (and I wasn’t around to check up on it).

    She told me she had a word doc with over 500 recipes in it that she had created herself (her own work not from cook books), I literally thought I was going to throw up. Luckily I was able to get piece a copy back together for her, but almost all of the other stuff was gone, no biggie that file was the only real important thing.

    I couldn’t believe some MORON had my Mom (r.i.p.) format and reinstall her computer because it wouldn’t get on the forking internet… They got theirs we didn’t renew our lease with them at work because that was the last straw. I enjoyed that conversation with our sales rep.

    After that my Mom wasn’t even upset. She was like "Oh it’s ok, I have it all on papers scattered around I’ll just re-enter it all", but her tone changed while I was trying to restore her stuff because she couldn’t find half of the papers. Oh and the best part? The idiots at Dell still didn’t get her internet working nor did they give her the drivers to load so her printer didn’t work, it was at 256 colors, and I forget what else. After doing all this with Dell she called me and didn’t tell me about all of this, I just talked her through getting the internet working (2 minute conversation) and I saw the aftermath when I came up shortly after.

    Dell support is full of straight up morons, but that is what you get when you pay people minimum wage, even if they do know what they are doing, they don’t give a crap.
     Reply
    Edited by UnderLoK at 11/13/09 9:46 AM UnderLoK was starred UnderLoK was unstarred
    Image of infmom infmom
    11/13/09

    @UnderLoK: "Not being able to get on the internet" is a problem for every freakin' tech support person one might have to call.

    Especially the low level drones who answer the phone at your ISP.

    Me to Charter: Our internet connection is out.
    Charter to me: How many little icons are in that bar at the bottom of your screen? They might be using too much memory.

    I would not have believed that response if I hadn't heard it myself. #dellcustomerservicesucks
     Reply
    infmom was starred infmom was unstarred
    Image of Odin Odin
    11/13/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    Bonuses by commission has a huge set of problems associated with it. It does give motivation to sell products and rewards the employee for it. Unfortunately it comes with the caveat that all the employee wants to do is get the customer to buy anything rather than give them the service they need. It's especially bad when you combine commission bonuses in with support staff. Rather than telling you what you actually need to do they're more likely to force you into buying something you don't actually need just so they can get a bit more money.

    On the other hand if you don't get commissions you're more likely to be honest and up front with the customer. Often at the detriment of your employer though. #dellcustomerservicesucks
     Reply
    Odin was starred Odin was unstarred
    Image of valkilmerisawful valkilmerisawful
    11/12/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    Sorry, only good luck for me... My left mouse button stopped working, so they sent someone to my house the next day that replaced it in 20 minutes. In and out. Synaptic's track pads still work terribly (e.g., wandering cursor syndrome, mostly when running flash). I agree with most that my next computer will not be a Dell, and I built my desktop, but for a laptop, they did just fine and I still like it a lot. Alternatively, my warranty is up, so I won't be dealing with Dell ever again. #dellcustomerservicesucks
     Reply
    valkilmerisawful was starred valkilmerisawful was unstarred
    Image of Software_Goddess Software_Goddess
    11/12/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    I’ve been telling my friends for years that Dell is for beginners. No one that knows better would ever buy one. If you start off with one, your second computer will be ANYTHING but a Dell. #dellcustomerservicesucks
     Reply
    Software_Goddess was starred Software_Goddess was unstarred
    Image of Shamoononon: I shave my legs. Shamoononon: I shave my legs.
    11/12/09

    @Software_Goddess: Welllllll...

    If one thing is for sure, they sure have made their way into overcrowded server rooms and cubicles around the world. #dellcustomerservicesucks
     Reply
    Shamoononon: I shave my legs. was starred Shamoononon: I shave my legs. was unstarred
    Image of Software_Goddess Software_Goddess
    11/12/09

    @Shamoononon: I wax my xxx.: Oh Sham, I feel so sorry for you. At least you are not the one that has to fix them when they get sick. #dellcustomerservicesucks
     Reply
    Software_Goddess was starred Software_Goddess was unstarred
    Image of Shamoononon: I shave my legs. Shamoononon: I shave my legs.
    11/12/09

    @Software_Goddess: Yeah, I was a little hurt there for a minute. I have two of them in my cubicle alone and we have a lot of Dell servers.

    But heck, I don't own them. #dellcustomerservicesucks
     Reply
    Shamoononon: I shave my legs. was starred Shamoononon: I shave my legs. was unstarred
    Image of DH405 DH405
    11/12/09

    @Software_Goddess: I have a few pieces of Dell hardware. Had a Dell laptop for years and never had a problem. My clients very often have Dell hardware. I'd say that, in my experience, their failure rate is impressive. Why are you hating on Dell so much? Want to follow the In crowd? #dellcustomerservicesucks
     Reply
    Software_Goddess promoted this comment DH405 was starred DH405 was unstarred
    Image of Software_Goddess Software_Goddess
    11/12/09

    @DH405: I’m not a follower, I’m a leader. I’m also a Technician and I’ve seen the little buggers inside and out. I don’t recommend them to any of my clients, though like you, I have many clients who do own them. They are inferior and their customer service is a joke. #dellcustomerservicesucks
     Reply
    Software_Goddess was starred Software_Goddess was unstarred
    Image of DH405 DH405
    11/13/09

    @Software_Goddess: Once again another Dell-bash post... with NO facts or data. I've seen them inside and out as well, and I've had no problems with them. #dellcustomerservicesucks
     Reply
    DH405 was starred DH405 was unstarred
    Image of nutbastard nutbastard
    11/12/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    ouch, you get the one-two punch on BB and Giz when you piss off the BLam fam. #dellcustomerservicesucks
     Reply
    nutbastard was starred nutbastard was unstarred
    Image of Nick Nick
    11/12/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    if Brian Lam's GF can't get good service then what hope do the rest of us have?
    ps
    you didn't just have an extra battery lyin' about? #dellcustomerservicesucks
     Reply
    Nick was starred Nick was unstarred
    Image of weatherman weatherman
    11/12/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    It was a boring story when I saw it on BB this morning, and it's a boring story again here. It's too bad that poor Lisa didn't get the white glove treatment and that the customer support rep she talked to first, who was trying to be helpful, didn't have the right answer, but I hardly think it's worth making a fuss over. This is yet another example of a blog (two in this case) making a big issue out of a personal issue, which does not constitute news, does not shed light on a pattern or practice, and does not even bother to entertain. And it's an example of how sites like boingboing and gizmodo can go from being good blogs to becoming bad personal diaries. #dellcustomerservicesucks
     Reply
    weatherman was starred weatherman was unstarred
    Image of wheatieboy wheatieboy
    11/12/09

    @weatherman: Are you kidding? Two hours on Customer "Service", with no resolution and I'd be screaming from the rooftops. Why is this any less important than the guy with Red Ring of Death issues on his Xbox360? His issues were reported here.

    Quit yer whingeing. #dellcustomerservicesucks
     Reply
    weatherman promoted this comment wheatieboy was starred wheatieboy was unstarred
    Image of Student.Driver Student.Driver
    11/12/09

    @weatherman: Amen. This will now show up in all kinds of search responses, and nobody will read all the good responses, like how I got both sticks of RAM overnighted for a BSOD issue. Whatever. #dellcustomerservicesucks
     Reply
    weatherman promoted this comment Student.Driver was starred Student.Driver was unstarred
    Image of max11221 max11221
    11/12/09

    @wheatieboy: Not exactly sure what exact "resolution" was expected. A product was PURCHASED with a particular configuration. So the purchaser wants to CHANGE the configuration and people try to help but they couldn't. Purchaser keeps COMPLAINING for two hours about something I doubt many if ANY companies would do.

    So they were supposed to open up the package...take out the 6 cell and then put in a 3 cell? What would they do with the 6 cell now? Put it in the 3 cell box and sell it to someone else??? Open box it?

    Sorry non-issue...someone purchased a product at a NON CUSTOM price and apparently wanted to "customize" it.

    Sorry companies just don't open up boxes and switch parts out...nor should they expect to.

    Oh and I hate DELL....but this is not even 1% their problem. #dellcustomerservicesucks
     Reply
    weatherman promoted this comment max11221 was starred max11221 was unstarred
    Image of cgchandra3001 cgchandra3001
    11/13/09

    @weatherman: well said.
     Reply
    weatherman approved this comment cgchandra3001 was starred cgchandra3001 was unstarred
    Image of weatherman weatherman
    11/13/09

    @wheatieboy: I'm not the one whingeing [sic]. #dellcustomerservicesucks
     Reply
    weatherman was starred weatherman was unstarred
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