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    Dsmvwl  Admin  Promote to frontpage Approve user Ban user ×
    Image of quayzar quayzar
    11/26/09

    In reply to Check Your Receipts When You Exit Radio Shack
    Considering that the Radio Shack POS can at times be a POS I find it much more likely that the POS just cocked up than someone trying to pull a fast one. I remember one of our capture pads died daily needing to be reset while we moved the ticket to a different POS. It would crash during times that were the most inconvenient such as mobile activations during the signature capture stage. But regardless of that info could you imagine a Radio Shack employee saying; ha, I just made you donate money to a cancer charity. What kind of evil scheme is that? When I worked there last year we did the same thing. I made no extra money and there were no problems other than some people tapping the wrong button on the capture pad.
     Reply
    quayzar was starred quayzar was unstarred
    Image of nutbastard nutbastard
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    what happened to the good old days where when someone dicked you over, society turned a blind eye to a well deserved pummeling?
     Reply
    nutbastard was starred nutbastard was unstarred
    Image of n3rd15 n3rd15
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    i use to work at radioshack, and yes employees do get a kick-back for getting a customer to donate $, add the useless and way over priced insurance plan, or pay for anything besides the item. and yes an employee can hit the yes button for you, the reason employees can do this is for the possibility of an elder coming into the store and not knowing or being able to read the touch screen scanner at each check out terminal when they pay for something that needs a signature. and you can take that reciept back and request a refund, look on the reciept dredog posted, it says helped by: entered by: in that example, it was the same person, it even provides their initials, the time it was purchased, even what terminal you paid at. even tho its just a dollar, like 100's of ppl will say, its the ethics, if u asked " would you like to donate a dollar...?" i will, but if you take my dollar, i want it back, no matter what. bad ethics are what caused a lot of this countries problems (rupurt murdoc)
     Reply
    nutbastard promoted this comment n3rd15 was starred n3rd15 was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    11/25/09

    @n3rd15: I think you are full of it. I don't work at "The Shack", and I can deduce that since they have people on the floor all the time, someone can help a customer and another enter/process the sale. I note you don't even note that the N means non-tax, which most anyone who has ever worked a register would know. I think you are just talking out of your butt, and would bet that someone who actually works at a store can probably tell which one of us is correct.
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of notlikeacat notlikeacat
    11/25/09

    @GitEmSteveDave_ForgotNametag: Your objections don't make sense.
    1I ring out the customers I just helped on the floor frequently. Especially if there is a line at the other registers. That customer will come to me next time for honest advice and faster service.
    2Why wouldn't a non-taxable donation be marked as a non-tax item?
     Reply
    GitEmSteveDave_ForgotNametag promoted this comment notlikeacat was starred notlikeacat was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    11/25/09

    @notlikeacat: It was marked in the receipt picture referred to above.
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of Lite: hates Illinois Nazis Lite: hates Illinois Nazis
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    I don't support Livestrong. I support Wriststrong.
     Reply
    Lite: hates Illinois Nazis was starred Lite: hates Illinois Nazis was unstarred
    Image of Norbs Norbs
    11/25/09

    @Lite: hates Illinois Nazis: Stephen Colbert suffered horribly from his major fall and we learned from him so it would not happen to us. We need to spread wrist injury awareness.
     Reply
    Lite: hates Illinois Nazis promoted this comment Norbs was starred Norbs was unstarred
    Image of met2art met2art
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    Seems more likely these folks were just mindlessly pressing "Yes" on the customer terminal to rush through the purchase, without paying attention. Much in the same way many of us scroll through TOS screens without even a second glance...

    The Livestrong bracelets are a SKU item, and as such, based on what I know of Radio Shack, don't factor into any employee commissions. Besides which, shouldn't a consumer who is seriously concerned about a $1 charge double check the total amount before consenting to the debit/credit purchase? Or even double check the receipt before exiting the store?
     Reply
    met2art was starred met2art was unstarred
    Image of mrincubus88001 mrincubus88001
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    First off I am a Radio Shack employee (Hey not proud of my position but its good for a college student).

    This guy is first off an idiot and the Consumerist is starting to get a little desperate with their articles. The ONLY way for the man to be charged is if he hits "Accept" on the keypad. I would have to reach over the counter and hit the "Accept" key for him.

    If the man hit "Accept" it is his own fault but if he wants to get a refund I'll be more then happy to explain he can get a tax break from it or I'll be happy to give him a dollar seeing the couldn't just live and die and give the money to a decent cause that is for a cure of cancer.

    The guy is obviously just trying to start up some BS along with the women that says it happened to her.

    I'll say this one last time the only waht way for this to happen was the customer hitting "Accept" on the keypad. Yes she could have made a mistake but blaming a company for $1 is really childish and then complain that they offered a refund but she would have to drive to the store... what does she want the person to drive to her for her mistake? I don't think so. The customer is wrong here and I respectfully ask that Gizmodo not feed the troll (Consumerist) on this one by reprinting such an outrageous claim the company stole a dollar or they were scammed.

     Reply
    dragon:ONE approved this comment mrincubus88001 was starred mrincubus88001 was unstarred
    Image of dragon:ONE dragon:ONE
    11/25/09

    @mrincubus88001: I wholeheartedly agree after reading NUMEROUS RS employees at Consumerist stating that no, employees cannot add the donation themselves, and that entering the donation SKU just simply pulls up the confirm screen again on the PIN pad.

    And yeah, Consumerist seems to have gone down the drains recently. And the new 'look' doesn't help, nor does the elitism of their commenters.

    I woulda changed my name a while back: "dragonONE, starred at Giz, banned at Consumerist" just to demonstrate how sad Consumerist's gotten. Post after post of utter crap and when I make a comment I get the swift banhammer from Roz with no appeal - yet they constantly disenvowel others.

    So, I'll just say this in spite of Consumerist: Why s ths n Cnsmrst nd Gzmd? [a]
     Reply
    dragon:ONE was starred dragon:ONE was unstarred
    Image of dredog dredog
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack

    Wow, Just for the sake of it I checked the receipt for some electronic components that I got a couple of weeks ago and they DID add that to my receipt without my consent... Sneaky bastards....
     Reply
    chauncy that billups promoted this comment dredog was starred dredog was unstarred
    Image of wutlulzky wutlulzky
    11/25/09

    @dredog:
    that "N" next to the 1
    probably stands for whatever answer the costumer gave, either Y or N
     Reply
    GitEmSteveDave_ForgotNametag promoted this comment wutlulzky was starred wutlulzky was unstarred
    Image of dredog dredog
    11/25/09

    @dredog: Click on the damn receipt for the whole picture....
     Reply
    dredog was starred dredog was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    11/25/09

    @wutlulzky: Or perhaps what the N on most receipt means, "NON-taxable", as donations aren't taxable, but everything else there is. Nice try though!
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of link12245 link12245
    11/26/09

    @dredog: That is the sku for the pen pad donation, the only one the employee can add is for the LiveStrong armband, which rings out as Armband (either adult or youth following Armband), not Donation. They also cost $1.00. You are an idiot.
     Reply
    link12245 was starred link12245 was unstarred
    Image of dredog dredog
    11/26/09

    @link12245: Why Are you calling me an idiot? I am just showing the receipt with the donation, I am not bitching about it... As a matter of fact, I'm aways donating to programmers/coders that provide us with freeware... The point is that the CC terminal is probably not prompting the donation option nice and clear, AND if I donated that dollar for the armband why didn't the cashier handle me one??? Again I am glad I donated it to a great cause. You are a douche!
     Reply
    dredog was starred dredog was unstarred
    Image of link12245 link12245
    11/26/09

    @dredog: I'm calling you an idiot because you selected the button to donate, but blame the employee for being deceitful. The donation prompt is very large with a big green Yes button, and a big red No button. The armband is a separate sku, the one that the employee can input without your go ahead, and that's not what is shown on your receipt, so you probably just pressed Yes without reading, hence the idiot. I'll now accept your apology.
     Reply
    Cordfucious of Tech Clan promoted this comment link12245 was starred link12245 was unstarred
    Image of JodaThongnopnua JodaThongnopnua
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    Friend who works at Radio Shack demanded I post this:

    "The only way for an employee to add the Livestrong donation on a customer’s receipt without their knowledge is to reach around the counter and press yes for them, while simultaneously blocking the screen that says everything on the ticket, or to manually enter the (refundable) sku that the employee gets no credit for."
     Reply
    met2art promoted this comment JodaThongnopnua was starred JodaThongnopnua was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    I still wonder if this is like PetsMart where you have to select "Yes" when it asks you to donate on the customer side POS terminal. I would think if this was so widespread/possible, some AG's would have looked into it by now. Wouldn't be the first time someone just kept clicking "yes", as many EULA, Virus, and Malware authors hope you will.
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of bornonbord bornonbord
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack

    I'm growing a moustache for Movember. If they want my money, they'll have to take it from my Movember donation page.

    [us.movember.com]
     Reply
    bornonbord was starred bornonbord was unstarred
    Image of Noobs-R-Us Noobs-R-Us
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    Yea, well FUCK Radio Shack for trying to cure cancer!

    There, you happy now Mr. Chen?
     Reply
    Noobs-R-Us was starred Noobs-R-Us was unstarred
    Image of PN - gooapplesoft PN - gooapplesoft
    11/25/09

    @Noobs-R-Us: only a kid would think that way... I got into a 30 minute conversation with the redbox lady even though my 30 minutes was worth more then that 1 dollar. Its the ethics of the situation. Its the fact that they took a dollar away from you without telling you.
     Reply
    PN - gooapplesoft was starred PN - gooapplesoft was unstarred
    Image of 92BuickLeSabre 92BuickLeSabre
    11/25/09

    @PN - gooapplesoft: One could argue that such black and white thinking (and failure to place cost benefit above pride) is equally immature.

    Perhaps the most mature is to acknowledge it's not right, realize it's just a dollar and went to a good cause, maybe make one call as a civic duty, and move on with one's life.
     Reply
    92BuickLeSabre was starred 92BuickLeSabre was unstarred
    Image of PN - gooapplesoft PN - gooapplesoft
    11/25/09

    @92BuickLeSabre: where would our country be if the founding fathers had the same ideology as you and just moved on with their lives and let the brits continue fucking them.

    In my case:
    -Cost: waste of 30 minutes that I would have wasted on something else either way
    -Benefit: Taught a corporate douche about the ethics of charging people without giving goods or services

    Letting things go is the worst thing you can do. I would get the money from the thieves at RS and send the money to St. Judes.
     Reply
    PN - gooapplesoft was starred PN - gooapplesoft was unstarred
    Image of 92BuickLeSabre 92BuickLeSabre
    11/25/09

    @PN - gooapplesoft: Your apparent belief that the two things are analogous is pretty much my point in a nutshell.
     Reply
    92BuickLeSabre was starred 92BuickLeSabre was unstarred
    Image of PN - gooapplesoft PN - gooapplesoft
    11/25/09

    @92BuickLeSabre: the fact that you think the two aren't analogous is ridiculous.
     Reply
    PN - gooapplesoft was starred PN - gooapplesoft was unstarred
    Image of 92BuickLeSabre 92BuickLeSabre
    11/25/09

    @PN - gooapplesoft:

    When in the Course of human events it becomes necessary for one people to dissolve the political bands which have connected them with another and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.

    We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty, the pursuit of Happiness, and not letting some punk kid Donate a dollar to cancer research Without Permission.
     Reply
    92BuickLeSabre was starred 92BuickLeSabre was unstarred
    Image of tex242 tex242
    11/26/09

    @92BuickLeSabre: You pay every speeding ticket that comes your way don't you?
     Reply
    PN - gooapplesoft approved this comment tex242 was starred tex242 was unstarred
    Image of ploopsy ploopsy
    11/25/09

    In reply to Check Your Receipts When You Exit Radio Shack
    if you have to check a Radio Shack receipt its already too late. You already bothered buying something from them.
     Reply
    PN - gooapplesoft promoted this comment ploopsy was starred ploopsy was unstarred
    Image of Mr_Biggles:Windows 7 was my idea Mr_Biggles:Windows 7 was my idea
    11/13/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    She should of just googled it.. Solves problems faster the customer service #dellcustomerservicesucks
     Reply
    Xagest promoted this comment Mr_Biggles:Windows 7 was my idea was starred Mr_Biggles:Windows 7 was my idea was unstarred
    Image of Xagest Xagest
    11/13/09

    @Mr_Biggles: Windows 7 was my idea:
    How do you Google a new battery? #dellcustomerservicesucks
     Reply
    Xagest was starred Xagest was unstarred
    Image of Mr_Biggles:Windows 7 was my idea Mr_Biggles:Windows 7 was my idea
    11/13/09

    @Xagest: She had a question about batterys not buy a new battery... if you read it she said
    "no, I just want to know if I can swap out my 6 cell battery for a 3 cell battery."

    hence the just should have googled it #dellcustomerservicesucks
     Reply
    Mr_Biggles:Windows 7 was my idea was starred Mr_Biggles:Windows 7 was my idea was unstarred
    Image of Xagest Xagest
    11/13/09

    @Mr_Biggles: Windows 7 was my idea:
    I thought she was calling so that she could get Dell to replace her 6 cell battery for a 3 cell one. I think she was calling for service, not for information. #dellcustomerservicesucks
     Reply
    Xagest was starred Xagest was unstarred
    Image of Mr_Biggles:Windows 7 was my idea Mr_Biggles:Windows 7 was my idea
    11/13/09

    @Xagest: Even so its easier to just take matters into your own hands and do it yourself. Buy the battery off ebay pick up info online install it yourself. I guarantee it will be cheaper and faster. #dellcustomerservicesucks
     Reply
    Mr_Biggles:Windows 7 was my idea was starred Mr_Biggles:Windows 7 was my idea was unstarred
    Image of UnderLoK UnderLoK
    11/13/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    I was living down in Lauderdale at the time and my Mom didn’t want to bother me with a computer problem she was having so she took the initiative to call customer service at Dell.

    She couldn’t get on the internet, that was it, and while my Mom couldn’t convey exactly what had happened I found out when I came back up for a friends wedding. I went down to my Mom’s office at the house and on the desk I saw a Dell XP CD… I almost shit and asked her where it came from and she said that Dell said she needed it and charged her $40 for it. $40 for a cd that came with her computer… Ok well whatever, so I said "you didn’t put this in the computer did you?" and she went on to tell me that Dell had her put it in while the computer was off, turn it on, and go through some stuff. I freaking flipped out because I knew they just wiped out my Mom’s computer when the router was just flaked out.

    I immediately called, was transferred to a manager and I let them have it. They credited her for the CD and offered to give her 2 more years of support for free. I’m sure you know what I told them to do with their support…

    I had shown my Mom how to backup her stuff, she worked as a secretary (exec assistant I guess they call them now days) so she wasn’t a fool and for a long time she was great about backing up her stuff, but long story short she hadn’t in a very long time (and I wasn’t around to check up on it).

    She told me she had a word doc with over 500 recipes in it that she had created herself (her own work not from cook books), I literally thought I was going to throw up. Luckily I was able to get piece a copy back together for her, but almost all of the other stuff was gone, no biggie that file was the only real important thing.

    I couldn’t believe some MORON had my Mom (r.i.p.) format and reinstall her computer because it wouldn’t get on the forking internet… They got theirs we didn’t renew our lease with them at work because that was the last straw. I enjoyed that conversation with our sales rep.

    After that my Mom wasn’t even upset. She was like "Oh it’s ok, I have it all on papers scattered around I’ll just re-enter it all", but her tone changed while I was trying to restore her stuff because she couldn’t find half of the papers. Oh and the best part? The idiots at Dell still didn’t get her internet working nor did they give her the drivers to load so her printer didn’t work, it was at 256 colors, and I forget what else. After doing all this with Dell she called me and didn’t tell me about all of this, I just talked her through getting the internet working (2 minute conversation) and I saw the aftermath when I came up shortly after.

    Dell support is full of straight up morons, but that is what you get when you pay people minimum wage, even if they do know what they are doing, they don’t give a crap.
     Reply
    Edited by UnderLoK at 11/13/09 9:46 AM UnderLoK was starred UnderLoK was unstarred
    Image of infmom infmom
    11/13/09

    @UnderLoK: "Not being able to get on the internet" is a problem for every freakin' tech support person one might have to call.

    Especially the low level drones who answer the phone at your ISP.

    Me to Charter: Our internet connection is out.
    Charter to me: How many little icons are in that bar at the bottom of your screen? They might be using too much memory.

    I would not have believed that response if I hadn't heard it myself. #dellcustomerservicesucks
     Reply
    infmom was starred infmom was unstarred
    Image of rockstar7600 rockstar7600
    11/13/09

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    With Dell:

    My sister dropped her laptop, and the damage was so bad to the screen, that you could not see anything. She called customer service to see what they could do, but she was transfered many times just like this guy's girlfriend. One robot to another, they all washed their hands, and only hoped that someone else would have to do something truly humane. Anyways, it was under the warranty still, but Dell did not cover this damage, she was on the phone with them for over 3 hours, cried to a representative begging to fix this, just because it was hard for her to earn that money to pay for the laptop. No help at all, a few months later the laptop got the permanent blue screen of death. So she switched to mac a few years later and problem solved.

    With HP:

    I called HP once about this wireless mouse I bought. I really forgot what the issue was, but it wasn't very bad. So I called them, and I gotta say, so far, it has been the worst customer experience in my life. First of all, they were Indian's for a fact. I am not racist at all, because I trully believe there is just one race, but these people could not speak. I would say "what did you say again?" and they repeated it and still I could not understand them. I finally gave up after being on the phone with about 10 customer reps cause everyone washed their hands, and problem was not solved. HP really needs to put more money into customer service to better improve it. #dellcustomerservicesucks
     Reply
    infmom promoted this comment rockstar7600 was starred rockstar7600 was unstarred
    Image of infmom infmom
    11/13/09

    @rockstar7600: Back when I was selling computers HP had some of the best phone tech support around. This is a prime example of what happens when companies try to save money by outsourcing.

    Not to say I haven't gotten superior tech support from people in India. I have. But if these cheapass
    American companies want Indians answering their phones, they should put call centers on American reservations. Not all Native Americans are rolling around in piles of casino dough. #dellcustomerservicesucks
     Reply
    infmom was starred infmom was unstarred
    Image of rockstar7600 rockstar7600
    11/13/09

    @infmom: true that...companies just trully dont give a s*** about the people #dellcustomerservicesucks
     Reply
    rockstar7600 was starred rockstar7600 was unstarred
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