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Original material is licensed under a Creative Commons License permitting non-commercial sharing with attribution.
11/26/09
11/25/09
11/25/09
11/25/09
11/25/09
1I ring out the customers I just helped on the floor frequently. Especially if there is a line at the other registers. That customer will come to me next time for honest advice and faster service.
2Why wouldn't a non-taxable donation be marked as a non-tax item?
11/25/09
11/25/09
11/25/09
11/25/09
The Livestrong bracelets are a SKU item, and as such, based on what I know of Radio Shack, don't factor into any employee commissions. Besides which, shouldn't a consumer who is seriously concerned about a $1 charge double check the total amount before consenting to the debit/credit purchase? Or even double check the receipt before exiting the store?
11/25/09
This guy is first off an idiot and the Consumerist is starting to get a little desperate with their articles. The ONLY way for the man to be charged is if he hits "Accept" on the keypad. I would have to reach over the counter and hit the "Accept" key for him.
If the man hit "Accept" it is his own fault but if he wants to get a refund I'll be more then happy to explain he can get a tax break from it or I'll be happy to give him a dollar seeing the couldn't just live and die and give the money to a decent cause that is for a cure of cancer.
The guy is obviously just trying to start up some BS along with the women that says it happened to her.
I'll say this one last time the only waht way for this to happen was the customer hitting "Accept" on the keypad. Yes she could have made a mistake but blaming a company for $1 is really childish and then complain that they offered a refund but she would have to drive to the store... what does she want the person to drive to her for her mistake? I don't think so. The customer is wrong here and I respectfully ask that Gizmodo not feed the troll (Consumerist) on this one by reprinting such an outrageous claim the company stole a dollar or they were scammed.
11/25/09
And yeah, Consumerist seems to have gone down the drains recently. And the new 'look' doesn't help, nor does the elitism of their commenters.
I woulda changed my name a while back: "dragonONE, starred at Giz, banned at Consumerist" just to demonstrate how sad Consumerist's gotten. Post after post of utter crap and when I make a comment I get the swift banhammer from Roz with no appeal - yet they constantly disenvowel others.
So, I'll just say this in spite of Consumerist: Why s ths n Cnsmrst nd Gzmd? [a]
11/25/09
Wow, Just for the sake of it I checked the receipt for some electronic components that I got a couple of weeks ago and they DID add that to my receipt without my consent... Sneaky bastards....
11/25/09
that "N" next to the 1
probably stands for whatever answer the costumer gave, either Y or N
11/25/09
11/25/09
11/26/09
11/26/09
11/26/09
11/25/09
"The only way for an employee to add the Livestrong donation on a customer’s receipt without their knowledge is to reach around the counter and press yes for them, while simultaneously blocking the screen that says everything on the ticket, or to manually enter the (refundable) sku that the employee gets no credit for."
11/25/09
11/25/09
I'm growing a moustache for Movember. If they want my money, they'll have to take it from my Movember donation page.
[us.movember.com]
11/25/09
There, you happy now Mr. Chen?
11/25/09
11/25/09
Perhaps the most mature is to acknowledge it's not right, realize it's just a dollar and went to a good cause, maybe make one call as a civic duty, and move on with one's life.
11/25/09
In my case:
-Cost: waste of 30 minutes that I would have wasted on something else either way
-Benefit: Taught a corporate douche about the ethics of charging people without giving goods or services
Letting things go is the worst thing you can do. I would get the money from the thieves at RS and send the money to St. Judes.
11/25/09
11/25/09
11/25/09
When in the Course of human events it becomes necessary for one people to dissolve the political bands which have connected them with another and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.
We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty, the pursuit of Happiness, and not letting some punk kid Donate a dollar to cancer research Without Permission.
11/26/09
11/25/09
11/13/09
11/13/09
How do you Google a new battery? #dellcustomerservicesucks
11/13/09
"no, I just want to know if I can swap out my 6 cell battery for a 3 cell battery."
hence the just should have googled it #dellcustomerservicesucks
11/13/09
I thought she was calling so that she could get Dell to replace her 6 cell battery for a 3 cell one. I think she was calling for service, not for information. #dellcustomerservicesucks
11/13/09
11/13/09
She couldn’t get on the internet, that was it, and while my Mom couldn’t convey exactly what had happened I found out when I came back up for a friends wedding. I went down to my Mom’s office at the house and on the desk I saw a Dell XP CD… I almost shit and asked her where it came from and she said that Dell said she needed it and charged her $40 for it. $40 for a cd that came with her computer… Ok well whatever, so I said "you didn’t put this in the computer did you?" and she went on to tell me that Dell had her put it in while the computer was off, turn it on, and go through some stuff. I freaking flipped out because I knew they just wiped out my Mom’s computer when the router was just flaked out.
I immediately called, was transferred to a manager and I let them have it. They credited her for the CD and offered to give her 2 more years of support for free. I’m sure you know what I told them to do with their support…
I had shown my Mom how to backup her stuff, she worked as a secretary (exec assistant I guess they call them now days) so she wasn’t a fool and for a long time she was great about backing up her stuff, but long story short she hadn’t in a very long time (and I wasn’t around to check up on it).
She told me she had a word doc with over 500 recipes in it that she had created herself (her own work not from cook books), I literally thought I was going to throw up. Luckily I was able to get piece a copy back together for her, but almost all of the other stuff was gone, no biggie that file was the only real important thing.
I couldn’t believe some MORON had my Mom (r.i.p.) format and reinstall her computer because it wouldn’t get on the forking internet… They got theirs we didn’t renew our lease with them at work because that was the last straw. I enjoyed that conversation with our sales rep.
After that my Mom wasn’t even upset. She was like "Oh it’s ok, I have it all on papers scattered around I’ll just re-enter it all", but her tone changed while I was trying to restore her stuff because she couldn’t find half of the papers. Oh and the best part? The idiots at Dell still didn’t get her internet working nor did they give her the drivers to load so her printer didn’t work, it was at 256 colors, and I forget what else. After doing all this with Dell she called me and didn’t tell me about all of this, I just talked her through getting the internet working (2 minute conversation) and I saw the aftermath when I came up shortly after.
Dell support is full of straight up morons, but that is what you get when you pay people minimum wage, even if they do know what they are doing, they don’t give a crap.
11/13/09
Especially the low level drones who answer the phone at your ISP.
Me to Charter: Our internet connection is out.
Charter to me: How many little icons are in that bar at the bottom of your screen? They might be using too much memory.
I would not have believed that response if I hadn't heard it myself. #dellcustomerservicesucks
11/13/09
My sister dropped her laptop, and the damage was so bad to the screen, that you could not see anything. She called customer service to see what they could do, but she was transfered many times just like this guy's girlfriend. One robot to another, they all washed their hands, and only hoped that someone else would have to do something truly humane. Anyways, it was under the warranty still, but Dell did not cover this damage, she was on the phone with them for over 3 hours, cried to a representative begging to fix this, just because it was hard for her to earn that money to pay for the laptop. No help at all, a few months later the laptop got the permanent blue screen of death. So she switched to mac a few years later and problem solved.
With HP:
I called HP once about this wireless mouse I bought. I really forgot what the issue was, but it wasn't very bad. So I called them, and I gotta say, so far, it has been the worst customer experience in my life. First of all, they were Indian's for a fact. I am not racist at all, because I trully believe there is just one race, but these people could not speak. I would say "what did you say again?" and they repeated it and still I could not understand them. I finally gave up after being on the phone with about 10 customer reps cause everyone washed their hands, and problem was not solved. HP really needs to put more money into customer service to better improve it. #dellcustomerservicesucks
11/13/09
Not to say I haven't gotten superior tech support from people in India. I have. But if these cheapass
American companies want Indians answering their phones, they should put call centers on American reservations. Not all Native Americans are rolling around in piles of casino dough. #dellcustomerservicesucks
11/13/09