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New York, 6:55 PM
Thu Nov 12
67 posts in the last 24 hours

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  • posts about #broken more →

    My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished

    Sometimes We Unintentionally Endorse Bad Companies, Like MacPadd

    Behold, the Unkillable Palm Pre

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    Dsmvwl  Admin  Promote to frontpage Approve user Ban user ×
    Image of nutbastard nutbastard
    06:52 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    ouch, you get the one-two punch on BB and Giz when you piss off the BLam fam. #dellcustomerservicesucks
     Reply
    nutbastard was starred nutbastard was unstarred
    Image of Nick Nick
    06:31 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    if Brian Lam's GF can't get good service then what hope do the rest of us have?
    ps
    you didn't just have an extra battery lyin' about? #dellcustomerservicesucks
     Reply
    Nick was starred Nick was unstarred
    Image of weatherman weatherman
    06:29 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    It was a boring story when I saw it on BB this morning, and it's a boring story again here. It's too bad that poor Lisa didn't get the white glove treatment and that the customer support rep she talked to first, who was trying to be helpful, didn't have the right answer, but I hardly think it's worth making a fuss over. This is yet another example of a blog (two in this case) making a big issue out of a personal issue, which does not constitute news, does not shed light on a pattern or practice, and does not even bother to entertain. And it's an example of how sites like boingboing and gizmodo can go from being good blogs to becoming bad personal diaries. #dellcustomerservicesucks
     Reply
    weatherman was starred weatherman was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    06:24 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    It doesn't often pay to be an extremely pushy demanding asshole to get what you want, but in the case of Dell, I've decided to make an exception. #dellcustomerservicesucks
     Reply
    Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of EBone EBone
    06:22 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    I laughed when you twittered her progress in real-time a few days ago. #dellcustomerservicesucks
     Reply
    EBone was starred EBone was unstarred
    Image of Xeno Xeno
    06:20 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    For normal stuff my experiences with Dell are great. On the other hand when I got my Dell media server with 2 CC tuners getting support for that setup was insanely horrible. #dellcustomerservicesucks
     Reply
    Xeno was starred Xeno was unstarred
    Image of PN - gooapplesoft PN - gooapplesoft
    06:17 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    well i've always had amazing things to say about apple care. The beauty of apple car is that if they dont give you what you want, a quick "can i talk to your consumer relations department" always does the trick.
    One time my monitor broke because my cellphone hit it. Sent my laptop in. The decline repair but also scratched it. I called consumer relations, they told me that they would replace the monitor (at the time 700 bux to repair) and redo the body.

    Apple care is a good example of great customer service. If costumer service doesnt take care of it (rarely), the consumer relations department will. #dellcustomerservicesucks
     Reply
    PN - gooapplesoft was starred PN - gooapplesoft was unstarred
    Image of Lizard_King Lizard_King
    06:24 PM

    @PN - gooapplesoft: I've NOT had good luck with Applecare. I have a year and a half old Macbook with perfectly good Applecare, but I have to carry around a bunch of documentation to show the Applecare is valid because of an error on their end. Everytime I have a warranty issue, I have to pull the paperwork to show warranty is good.

    The optical drive won't finialize a write, sometimes won't read and makes eject noises every hour and a half or so. The top is cracked, and the hinges are loose, yet no love from Apple. Of course, I can always upgrade.... I have another appointment on Sunday. uhhhg. #dellcustomerservicesucks
     Reply
    Lizard_King was starred Lizard_King was unstarred
    Image of OMG! Ponies! OMG! Ponies!
    06:14 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    Sorry about the self-promotion, but here are my collection of good and bad customer support stories.

    [www.omg-ponies.com]

    And both Apple and Microsoft can be good or bad - depending on sunspot activity. #dellcustomerservicesucks
     Reply
    OMG! Ponies! was starred OMG! Ponies! was unstarred
    Image of HeartBurnKid: Agent of R.O.A.C.H. HeartBurnKid: Agent of R.O.A.C.H.
    06:13 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    Thank you for perfectly expressing why I will never buy from Dell again. Or from Acer.

    Lenovo FTW. #dellcustomerservicesucks
     Reply
    HeartBurnKid: Agent of R.O.A.C.H. was starred HeartBurnKid: Agent of R.O.A.C.H. was unstarred
    Image of kosai kosai
    06:10 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    My laptop cable stopped working on my Dell a few months ago so I called in and after a quick check through their online system to verify it was the cable not my battery, they immediately shipped me a new cable which I received in 2 days, call took about 30 minutes. But I have had really bad experiences with them as well it seems to be really hit or miss. #dellcustomerservicesucks
     Reply
    kosai was starred kosai was unstarred
    Image of ripfire ripfire
    06:09 PM

    In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
    You wanna know what's wrong? I'll tell you what's wrong.

    It's BLam listening to his girlfriend talking to a Dell customer for 90 min when he knew the answer to her question all along.

    .

    ;) #dellcustomerservicesucks
     Reply
    ripfire was starred ripfire was unstarred
    Image of Jeb_Hoge Jeb_Hoge
    11/11/09

    In reply to Sometimes We Unintentionally Endorse Bad Companies, Like MacPadd
    I've read stories like this before having to do with paintball products, where the product is designed, built, and sold by single individuals that usually end up appearing to have been technically smart and clever at one time but are clearly mentally unstable in one way or another. I bought a product from one guy that was well-made and fit my needs perfectly, but later saw that he was doing work on other people's paintball guns using dental floss and JB Weld, and he'd swear up and down that anyone who questioned him wasn't intelligent enough to understand materials and design. #macpadd
     Reply
    Jeb_Hoge was starred Jeb_Hoge was unstarred
    Image of RainyDayInterns RainyDayInterns
    11/11/09

    @Jeb_Hoge: We agree. We run into psycho individual business owners all the time.

    We think the reason is they have good ideas, but really can't work for or work with anyone else. All is well when things are working, but ask them to handle a customer call and all hell breaks loose.

    However, some of them do put out interesting products.... #macpadd
     Reply
    RainyDayInterns was starred RainyDayInterns was unstarred
    Image of Jeb_Hoge Jeb_Hoge
    11/11/09

    @RainyDayInterns: Yep. And then when you get a case like this where Tom's Hardware or cases like ones I saw where 3-4 (or more) complainants team up, research, and expose the loonies, it's quite a show. #macpadd
     Reply
    Jeb_Hoge was starred Jeb_Hoge was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    11/11/09

    In reply to Sometimes We Unintentionally Endorse Bad Companies, Like MacPadd
    After reading the Tom's Hardware article, I noticed "PayPal indicated that there was no guarantee that we would get our money back, but that it would try to help."

    Bullshit. If a Paypal rep tells you some crap like that, you ask to speak to another, preferably higher up dispute agent. They have to give you the money back. There's no ifs ands or buts about it. I've had people do this to me before, and I've always gotten my money back. There's no way that the seller can KEEP your money. Paypal reimburses you, and they take the funds from the seller's account and puts him or her in the negative if their balance was previously zero, and then it's all their problem from then on afterwards. If the seller cannot provide proof of the item being sent, they lose the dispute and are left holding the well-deserved bag.
     Reply
    Edited by Kaiser-Machead at 11/11/09 2:40 PM Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of OCEntertainment OCEntertainment
    11/11/09

    @Kaiser-Machead: If you can't get what you want, you're just not using enough violence. #macpadd
     Reply
    OCEntertainment was starred OCEntertainment was unstarred
    Image of Justin Paulson Justin Paulson
    11/11/09

    @Kaiser-Machead: How true it is. I used to sell a bunch of stuff on eBay. One of my items didn't arrive to the buyer and paypal totally debited my account and put me negative before I even had a chance to get informed by anyone about what was happening. Since then I've had a general Effe the USPS attitude as they have lost too many packages and cost me too much money. But yeah, paypal will totally refund you regardless of whether or not the seller has anything in their account, unless the seller can confirm with a tracking number that the package arrived at your doorstep. Proof of shipping it is not good enough, it has to be proven to have arrived. Awesome policy for buyers, sucks to be a seller in this situation. Especially since you don't get tracking numbers with most USPS shipments unless you go express or some such shenanigans. So as a buyer if you get something without a tracking number it is fair game for you to call up paypal and say you never got it, no one can prove you wrong. #macpadd
     Reply
    Kaiser-Machead promoted this comment Justin Paulson was starred Justin Paulson was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    11/11/09

    @Justin Paulson: I also sell things on ebay, and I agree it's a rotten deal for seller protection.

    My most recent sale was for a $100+ diecast model to someone claiming the item to be in Seattle. I made sure to ship with a tracking number express, and the item arrived a couple of days later. A month later, I received an email that a dispute was raised on paypal, claiming that the item did not arrive as described. Suspicious, I called the paypal resolution center and asked that the buyer's location be determined so that I know why the dispute was raised so long after the actual arrival. Turns out the buyer was in Singapore, and took advantage of my much cheaper shipping between NYC and Seattle to cut down the cost of shipment, and had a contact there send it the rest of the way. That right there absolved me from any responsibility and I was reimbursed. People think they're slick. lol

    The thing that bothers me is that had the person actually been in Seattle, I would've had a much harder time, and it turns out that Paypal allows a buyer 45 days to file a dispute, which I think is crap. That's a long time to sit on an item to file a dispute.
     Reply
    Edited by Kaiser-Machead at 11/11/09 3:07 PM Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of Justin Paulson Justin Paulson
    11/11/09

    @Kaiser-Machead: Yeah, I'm done with eBay, I've had way too many experiences with bad buyers and the lack of ability to give negative buyer feedback coupled with ever increasing rates coupled with paypal reporting to the IRS next year have turned me off to it for good. #macpadd
     Reply
    Justin Paulson was starred Justin Paulson was unstarred
    Image of Lite: hates Illinois Nazis Lite: hates Illinois Nazis
    11/11/09

    @OCEntertainment: Very few problems cannot be solved by the proper application of explosive material. #macpadd
     Reply
    Lite: hates Illinois Nazis was starred Lite: hates Illinois Nazis was unstarred
    Image of OMG! Ponies! OMG! Ponies!
    11/11/09

    In reply to Sometimes We Unintentionally Endorse Bad Companies, Like MacPadd
    I fucking told you - I commented on this story yesterday. Didn't you get the notification? Look, I'll send you the comment notification later.

    In the meantime....

    Get out of my fucking life, Wilson. The way I see it, you have a choice. You can make this World War III or you can handle this in a civil manner.

    You don't want to fuck with me. I'm a very improtant person and I have a CPA, and a JD, and a MD, and a PHd. So I'm a fuckload smarter than you. I mean it, Mark - I CRAP BIGGER THAN YOU!!

    Now if you don't mind, I'm having drinks with my wife. I'll post a fucking comment later. #macpadd
     Reply
    OMG! Ponies! was starred OMG! Ponies! was unstarred
    Image of warezIbanez warezIbanez
    11/11/09

    @OMG! Ponies!: We are done professionally! #macpadd
     Reply
    Don Nguyen promoted this comment warezIbanez was starred warezIbanez was unstarred
    Image of jabber jabber
    11/11/09

    @OMG! Ponies!: It's always people who want to extort you for a tracking number. #macpadd
     Reply
    OMG! Ponies! promoted this comment jabber was starred jabber was unstarred
    Image of OMG! Ponies! OMG! Ponies!
    11/11/09


    @jabber: I think the real problem is that some people have poor anger management skills. Not like me.

    I'm a people person.

    Now piss off before I punch you in the bollocks. #macpadd
     Reply
    OMG! Ponies! was starred OMG! Ponies! was unstarred
    Image of maven2k maven2k
    11/11/09

    @OMG! Ponies!: Every time I see him now, all I can hear is "Oooohhh gooood for yooouuuu", heh. #macpadd
     Reply
    maven2k was starred maven2k was unstarred
    Image of OCEntertainment OCEntertainment
    11/11/09

    In reply to Sometimes We Unintentionally Endorse Bad Companies, Like MacPadd
    I had an issue like this with a company once. I ordered a 6ft. HDMI cable. When I called for the tracking info, they said they had someone in the area who would come by and bring me the info personally. Odd, but ok. Later, a guy showed up at my door and strangled me to death with the cable. #macpadd
     Reply
    OCEntertainment was starred OCEntertainment was unstarred
    Image of tayaya tayaya
    11/11/09

    @OCEntertainment: How's that Internet connection in the Afterlife?
     Reply
    OCEntertainment promoted this comment Edited by tayaya at 11/11/09 2:15 PM tayaya was starred tayaya was unstarred
    Image of OCEntertainment OCEntertainment
    11/11/09

    @tayaya: Pretty fantastic, actually. You think Japan's got it good? Dude, God's broadband RULES. Currently streaming movies from Netflix, Hulu, Epix, YouTube AND Vimeo simultaneously, all at the highest res.

    Giz still loads slow, though. #macpadd
     Reply
    OCEntertainment was starred OCEntertainment was unstarred
    Image of Mediocre Mediocre
    11/11/09

    @OCEntertainment: Godband... #macpadd
     Reply
    Lite: hates Illinois Nazis promoted this comment Mediocre was starred Mediocre was unstarred
    Image of Grinning Kestrel Grinning Kestrel
    11/11/09

    @Mediocre: Dei-fi. #macpadd
     Reply
    Lite: hates Illinois Nazis promoted this comment Grinning Kestrel was starred Grinning Kestrel was unstarred
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