Thanks for including your email in your bugs.
You provided the following comment:
"Hi Apple, I heard John Mayer gets personal replies to his comments. Will I also receive a reply? My email is **********@scientificoutreachmedia.com So, final cut pro keeps crashing. It was working fine until software update ran itself today, and quicktime was updated. Since then, I can't use Compressor to export to DVD because it keeps crashing. This is a huge problem, since I have to present the final copy of a project tomorrow. I'm at wit's end here."
Can you tell me more about the situation:
- What machine are you using? - OS version? - FCP/Compressor version? - What content (codec type and source) are you attempting to export to DVD? - What parameters are you setting in compressor? - Is this issue content specific? - If it is content specific can you send me a very small piece that reproduces the problem (a 1sec clip)?
Thanks.
-Ken

See? I told you. You send the report mentioning my name and a man grinding a cigarette into an ashtray stands up waving a printout over his head and screams "WE GOT AN iTUNES CRASH OVER HEEAH!!!" Because in my mind everything looks like a '60s-era spy movie. Or a 70s porn one. I never get that right.

Anyway, hope it helps. Now I'm off to teach Steve some guitar. He's trying to get his hippie mojo back.

Thanks for reading, you guys,
Sincerely,
John Mayer
P.S. Hey The Verve, I still love "Bittersweet Symphony." But I haven't returned to Radiohead. Too busy with Madonna and Justin's latest.

[Hi, John Mayer Here in Gizmodo]

He adds in his blog:

I'll let you know if I get a response from anyone at Apple. I wonder if somebody on the other side is really going to read it ... I can hear it now, the squeak of a chair pushing away from a desk as a man grinds his cigarette into an ashtray, stands up waving a printout over his head and screams "WE GOT AN iTUNES CRASH OVER HEEAH!!!" Because in my mind everything looks like a '60s-era spy movie.

Actually, it feels to more like contacting the Wizard of Oz to me, but I guess that John is used to spies and Men in Black every time he has to go to see The Steve to play with his toys.

Do you write this kind of letter in the bug reporters of Mac OS X or Windows? Are they neutral? Fun? Angry? Don't you wish you could draw pictures of genitals and send them? Don't you? Huh? HUH? OK, so maybe that's just me. Post your answers in the comments. [John Mayer's Blog—thanks Camperton]