Not Just Comcast: 19 Stories From Call Center Hell

Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason. But what many of us keep forgetting is that it's not just Comcast. The call center system as a whole is broken. And as you'll see from the tales below, it's breaking its employees along with it. » 7/28/14 1:16pm Monday 1:16pm

What's Your Worst Cable Customer Service Horror Story?

After reading about Ryan Block's Comcast customer service horror story last night, quite a few of you came out to offer you support in the form of some hearty commiseration. So to continue the healing, tell us, what's the worst cable customer service experience you've ever head? It's ok—this is a safe space. » 7/15/14 12:27pm 7/15/14 12:27pm

Your Cable Box Is Wasting Absurd Amounts of Energy and Money

Electricity bill got you down? Blame your cable box or PlayStation or printer or refrigerator or any of your smart, networked devices that have a gentle-sounding but energy-sucking "standby mode." A new report from the International Energy Agency puts the energy from networked devices worldwide at 616 terawatt-hours.… » 7/03/14 1:40pm 7/03/14 1:40pm

The FCC Gets the Premium Cable Takedown It Deserves

The death of net neutrality is a looming catastrophe that the FCC thinks it can slip past you, while you just twiddle your thumbs and fail to notice how much of a farce the whole process is. And if that hadn't hit home just yet, John Oliver's explanation from last night's Last Week Tonight is a solid (and funny) recap. » 6/02/14 9:23am 6/02/14 9:23am

Why Net Neutrality Demands Total Transparency

The net neutrality fight is moving in new directions, and quickly. Today FCC Chair Tom Wheeler announced that the FCC would press forward with new "Open Internet" rules, undeterred by last month's court decision striking down most of the old ones. Last week, Comcast and Time Warner Cable announced plans to merge. The… » 2/20/14 4:20am 2/20/14 4:20am