Your Next Laptop Could Have the Holy Grail of USB Ports

In just a couple years, your MacBook Air or Surface Pro could look obsolete. Denizens of the future won't understand why you have so many gaping holes in your machine. Why would you need a full-size USB socket, a magnetic charging port, and a video output when you can cram them all into a single tiny plug? Because… » 9/22/14 4:30pm Yesterday 4:30pm

Comcast Spends $110K on FCC Dinner That Was Totally Not Merger-Related

On the eve of the FCC's pending ruling on the Comcast/Time Warner merger, Commissioner Mignon Clyburn has taken some time to graciously accept an award at an annual industry dinner. A dinner that Comcast donated $110,000 to. And a dinner that they were definitely not using to sway the FCC's vote at all no sir not in… » 8/13/14 11:36am 8/13/14 11:36am

The Handbook Comcast Employees Use to Keep You From Leaving

A few weeks ago, the Comcast call heard 'round the world sent the internet into a cable-call-center-hating frenzy—and for good reason! But customers aren't the only victims here; even Comcast itself said the so-called "rep from hell" was just following orders. And now, thanks to a copy secured by The Verge, we know… » 8/04/14 2:00pm 8/04/14 2:00pm

Not Just Comcast: 19 Stories From Call Center Hell

Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason. But what many of us keep forgetting is that it's not just Comcast. The call center system as a whole is broken. And as you'll see from the tales below, it's breaking its employees along with it. » 7/28/14 1:16pm 7/28/14 1:16pm

What's Your Worst Cable Customer Service Horror Story?

After reading about Ryan Block's Comcast customer service horror story last night, quite a few of you came out to offer you support in the form of some hearty commiseration. So to continue the healing, tell us, what's the worst cable customer service experience you've ever head? It's ok—this is a safe space. » 7/15/14 12:27pm 7/15/14 12:27pm

Your Cable Box Is Wasting Absurd Amounts of Energy and Money

Electricity bill got you down? Blame your cable box or PlayStation or printer or refrigerator or any of your smart, networked devices that have a gentle-sounding but energy-sucking "standby mode." A new report from the International Energy Agency puts the energy from networked devices worldwide at 616 terawatt-hours.… » 7/03/14 1:40pm 7/03/14 1:40pm

The FCC Gets the Premium Cable Takedown It Deserves

The death of net neutrality is a looming catastrophe that the FCC thinks it can slip past you, while you just twiddle your thumbs and fail to notice how much of a farce the whole process is. And if that hadn't hit home just yet, John Oliver's explanation from last night's Last Week Tonight is a solid (and funny) recap. » 6/02/14 9:23am 6/02/14 9:23am