Cable Channels Speed Up Shows to Squeeze in Extra Commercials

At some point, you've probably noticed a joke or two cut from a beloved movie or sitcom rerun—for those watching cable, at least. The reason being commercials and capitalism and America, etc.. But cable channels do more than just chopping. They are speeding up the very shows themselves. » 2/19/15 1:56pm 2/19/15 1:56pm

It's Finally Game Time for Net Neutrality

On Thursday, the government is expected to propose new net neutrality rules that would treat the internet more like a public utility. According to several reports, FCC Chairman Tom Wheeler's proposal will reclassify broadband as a telecommunications service under Title II of the Telecommunications Act. This is great… » 2/02/15 12:50pm 2/02/15 12:50pm

More Comcast Customers Report Name Changes to "Whore" and "Dummy" 

Remember a couple days ago, when the world learned Comcast had changed a customer's name from "Ricardo Brown" to "Asshole Brown?" Looks like our Ricardo might not have been the only one. More Comcast customers have reported similar incidents to Elliott.org. The name changes range from "dummy" to "whore" to the… » 1/30/15 7:20pm 1/30/15 7:20pm

Comcast Changed Customer's Name to "Asshole Brown" But Is Totally Sorry

When Ricardo Brown from Spokane, Washington got his most recent bill from Comcast, he had an extra special reason to be dismayed. It wasn't the pricey charges—we're all used to that by now. No, it was that on this particular bill, Comcast appears to have misspelled his name. By replacing it entirely with the word… » 1/28/15 6:17pm 1/28/15 6:17pm

​Sling TV Review: Holy Crap, We've Figured Out Internet Television

At some point, TV became complicated. It used to be this thing I would plop down in front of after school and mindlessly flip through. Then, in 2009, everything changed: analog signals were outlawed, and the new digital TV signals failed me in every way: my old television wasn't compatible, my house was too far from… » 1/26/15 6:00am 1/26/15 6:00am

Your Cable Box Is an Energy-Sucking Monster (But It Doesn't Have to Be)

An innocent little cable box can suck up more electricity than your actual TV. The most galling part though? Up to two-thirds of its power-hogging actually happens in "idle" mode, when you're not even using it. The good news is, device makers have the technical ability to make cable boxes that don't waste so much… » 12/03/14 12:00pm 12/03/14 12:00pm

Comcast Technician Tracker: Finally, No More Waiting Around All Day

Comcast is launching a new technician tracker through its MyAccount app, which lets you keep an eye on where the Comcast technician that's supposed to be at your house actually is. Waiting around for the cable guy to show up is a total pain in the butt and a huge waste of time. I never thought I'd say this, but thank… » 11/20/14 11:58am 11/20/14 11:58am

This Is the First Weekend in America With No Saturday Morning Cartoons

Saturday morning American broadcast TV was once animation's home field. Filling a cereal bowl with artificially colored sugar pebbles and staring at the tube was every kid's weekend plan. Not any more: For the first time in 50-plus years, you won't find a block of animation on broadcast this morning. It's the end of… » 10/04/14 9:00am 10/04/14 9:00am

Your Next Laptop Could Have the Holy Grail of USB Ports

In just a couple years, your MacBook Air or Surface Pro could look obsolete. Denizens of the future won't understand why you have so many gaping holes in your machine. Why would you need a full-size USB socket, a magnetic charging port, and a video output when you can cram them all into a single tiny plug? Because… » 9/22/14 4:30pm 9/22/14 4:30pm

Comcast Spends $110K on FCC Dinner That Was Totally Not Merger-Related

On the eve of the FCC's pending ruling on the Comcast/Time Warner merger, Commissioner Mignon Clyburn has taken some time to graciously accept an award at an annual industry dinner. A dinner that Comcast donated $110,000 to. And a dinner that they were definitely not using to sway the FCC's vote at all no sir not in… » 8/13/14 11:36am 8/13/14 11:36am

The Handbook Comcast Employees Use to Keep You From Leaving

A few weeks ago, the Comcast call heard 'round the world sent the internet into a cable-call-center-hating frenzy—and for good reason! But customers aren't the only victims here; even Comcast itself said the so-called "rep from hell" was just following orders. And now, thanks to a copy secured by The Verge, we know… » 8/04/14 2:00pm 8/04/14 2:00pm

Not Just Comcast: 19 Stories From Call Center Hell

Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason. But what many of us keep forgetting is that it's not just Comcast. The call center system as a whole is broken. And as you'll see from the tales below, it's breaking its employees along with it. » 7/28/14 1:16pm 7/28/14 1:16pm