Comcast Changed Customer's Name to "Asshole Brown" But Is Totally Sorry

When Ricardo Brown from Spokane, Washington got his most recent bill from Comcast, he had an extra special reason to be dismayed. It wasn't the pricey charges—we're all used to that by now. No, it was that on this particular bill, Comcast appears to have misspelled his name. By replacing it entirely with the word… » 1/28/15 6:17pm Yesterday 6:17pm

How Comcast's Political Machine Is Manipulating (And Impersonating) You

Did you know that Comcast ghostwrites endorsement letters from politicians to the Federal Communications Commission about its awful merger with Time Warner Cable? Like, a Comcast flack literally puts words in local leaders' mouths and then uses them as evidence that America likes this merger. » 1/26/15 5:45pm Monday 5:45pm

Local ISP Offers Internet Speeds 10 Times Faster Than Google Fiber

While Kansas City and others gloat about their gigabit internet from Google Fiber, a small internet service provider in Minnesota is about to offer stupid fast 10-gigabit connections to consumers. US Internet just announced that the new service will be available to 30,000 households in Minneapolis next summer. It'll… » 12/24/14 3:30pm 12/24/14 3:30pm

Comcast Technician Tracker: Finally, No More Waiting Around All Day

Comcast is launching a new technician tracker through its MyAccount app, which lets you keep an eye on where the Comcast technician that's supposed to be at your house actually is. Waiting around for the cable guy to show up is a total pain in the butt and a huge waste of time. I never thought I'd say this, but thank… » 11/20/14 11:58am 11/20/14 11:58am

Behind the Scenes at the San Francisco 49ers’ New High Tech Stadium

Candlestick's out and Levi's Stadium has been officially christened as the new home of the San Francisco 49ers. The brand-spanking-new site is all kinds of wired up and ready to receive upwards of 70,000 smartphone-wielding fans. I went behind the scenes to see how the tech has come together. Are you ready for some… » 9/05/14 2:00pm 9/05/14 2:00pm

Comcast Spends $110K on FCC Dinner That Was Totally Not Merger-Related

On the eve of the FCC's pending ruling on the Comcast/Time Warner merger, Commissioner Mignon Clyburn has taken some time to graciously accept an award at an annual industry dinner. A dinner that Comcast donated $110,000 to. And a dinner that they were definitely not using to sway the FCC's vote at all no sir not in… » 8/13/14 11:36am 8/13/14 11:36am

The Handbook Comcast Employees Use to Keep You From Leaving

A few weeks ago, the Comcast call heard 'round the world sent the internet into a cable-call-center-hating frenzy—and for good reason! But customers aren't the only victims here; even Comcast itself said the so-called "rep from hell" was just following orders. And now, thanks to a copy secured by The Verge, we know… » 8/04/14 2:00pm 8/04/14 2:00pm

Telecom Workers: Send Us Your Customer Service Call Scripts

Comcast COO Dave Watson has admitted that company policy was at least as much to blame for the customer service call from hell as the sad, desperate employee heard on the recording. As Watson wrote in a memo, that customer retention rep was only doing what he was trained to do. But what was he trained to do, exactly? » 7/31/14 1:51pm 7/31/14 1:51pm

Not Just Comcast: 19 Stories From Call Center Hell

Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason. But what many of us keep forgetting is that it's not just Comcast. The call center system as a whole is broken. And as you'll see from the tales below, it's breaking its employees along with it. » 7/28/14 1:16pm 7/28/14 1:16pm

Comcast Employees Spill How Hellish Life Is on Their End of the Phone

Last week, the Comcast call heard 'round the world struck a major chord with nearly everyone. We've all had that maddening phone call with a sales rep who just won't quit. What you might not realize is that as we're slamming our heads against our phones, they are too. It's not they won't stop, but that they can't » 7/24/14 5:41pm 7/24/14 5:41pm