Confirmed: Up to 1.5 Million Credit Cards Compromised in Massive Hack

Following rumors over the weekend, Global Payments—a massive international credit-card processor—has confirmed that it suffered a massive security breach. Hackers managed to acquire customer information from up to 1.5 million accounts across North America. As far as we know, every major credit card provider is… » 4/02/12 3:51am 4/02/12 3:51am

JooJoo's Refunds Smell Awfully Fishy

After the lawsuits and delays, this reader's experience—asking for a refund—truly puts JooJoo's reputation on the line. It feels written by a Nigerian scammer, rather than customer support. Here's their whole email exchange. You'll be the judge. Updated. » 3/16/10 12:19pm 3/16/10 12:19pm

Verizon Rolling Out Geek Squad Knockoff Called 'Expert Care'

Starting today, Verizon will join a growing list of companies » 10/09/08 4:00pm 10/09/08 4:00pm including Best Buy and AT&T that offer a service dedicated to in-home customer support. Verizon's 'Expert Care' will offer a 'protection pak' that provides home repair and replacement coverage for your computers, televisions, and telephones as well as…

Best Buy Starts Listening to Consumers With HP and Toshiba "Blue Label"…

Today Best Buy launched "Blue Label"—a new line of electronic products developed directly from customer feedback. Shockingly, Best Buy discovered that consumers wanted laptops with "longer battery life, a thin and lightweight design, an illuminated keyboard, more optimal screen size and superior warranty support"—so they… » 10/08/08 4:15pm 10/08/08 4:15pm