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'We Do Apologize': Life At Sony Customer Service During The PSN Attack

A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he…

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Your Amazon Account Might Be Getting Scammed with False Replacement Orders and You Can't Do Anything About It

When our dear friend Mat Honan got hacked earlier this year, it was because of gaping security flaws in Apple and Amazon's customer service systems. It hasn't been fixed. Amazon's customer service has another security flaw and it's being exploited to hijack Amazon accounts and snag false replacement orders. And the…