×Pending Replies will be live across Kinja on Thursday, August 21. Read more.

Telecom Workers: Send Us Your Customer Service Call Scripts

Comcast COO Dave Watson has admitted that company policy was at least as much to blame for the customer service call from hell as the sad, desperate employee heard on the recording. As Watson wrote in a memo, that customer retention rep was only doing what he was trained to do. But what was he trained to do, exactly? » 7/31/14 1:51pm 7/31/14 1:51pm

Not Just Comcast: 19 Stories From Call Center Hell

Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason. But what many of us keep forgetting is that it's not just Comcast. The call center system as a whole is broken. And as you'll see from the tales below, it's breaking its employees along with it. » 7/28/14 1:16pm 7/28/14 1:16pm

What's Your Worst Cable Customer Service Horror Story?

After reading about Ryan Block's Comcast customer service horror story last night, quite a few of you came out to offer you support in the form of some hearty commiseration. So to continue the healing, tell us, what's the worst cable customer service experience you've ever head? It's ok—this is a safe space. » 7/15/14 12:27pm 7/15/14 12:27pm

Your Amazon Account Might Be Getting Scammed with False Replacement…

When our dear friend Mat Honan got hacked earlier this year, it was because of gaping security flaws in Apple and Amazon's customer service systems. It hasn't been fixed. Amazon's customer service has another security flaw and it's being exploited to hijack Amazon accounts and snag false replacement orders. And the… » 12/18/12 8:00pm 12/18/12 8:00pm