Dear Valued Asshole: Do You Have a Cable Bill Insult Story?

Recently, we've been hearing about a slew of cable customers ending up with less than flattering names at the top of their cable bills. And since this is apparently something that happens quite a bit—we want more. If you've ever changed a customer's name, or known someone who has changed a customer's name, or if… »2/05/15 12:47pm2/05/15 12:47pm

More Comcast Customers Report Name Changes to "Whore" and "Dummy" 

Remember a couple days ago, when the world learned Comcast had changed a customer's name from "Ricardo Brown" to "Asshole Brown?" Looks like our Ricardo might not have been the only one. More Comcast customers have reported similar incidents to Elliott.org. The name changes range from "dummy" to "whore" to the… »1/30/15 7:20pm1/30/15 7:20pm

'We Do Apologize': Life At Sony Customer Service During The PSN Attack

A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he… »1/05/15 5:23pm1/05/15 5:23pm

Telecom Workers: Send Us Your Customer Service Call Scripts

Comcast COO Dave Watson has admitted that company policy was at least as much to blame for the customer service call from hell as the sad, desperate employee heard on the recording. As Watson wrote in a memo, that customer retention rep was only doing what he was trained to do. But what was he trained to do, exactly? »7/31/14 1:51pm7/31/14 1:51pm

Your Amazon Account Might Be Getting Scammed with False Replacement Orders and You Can't Do Anything About It

When our dear friend Mat Honan got hacked earlier this year, it was because of gaping security flaws in Apple and Amazon's customer service systems. It hasn't been fixed. Amazon's customer service has another security flaw and it's being exploited to hijack Amazon accounts and snag false replacement orders. And the… »12/18/12 8:00pm12/18/12 8:00pm