<![CDATA[Gizmodo: defects]]> http://tags.gizmodo.com/assets/base/img/thumbs140x140/gizmodo.com.png <![CDATA[Gizmodo: defects]]> http://gizmodo.com/tag/defects http://gizmodo.com/tag/defects <![CDATA[Palm Pre Users Reporting Possible Heat-Related Screen Distortion]]> There are reports this evening from at least two Palm Pre forums of a screen distortion issue affecting the recently launched smartphone.

While the overall issue has not yet been acknowledged by Palm, so far today there are eight pages of discussion over at the Precentral forums, where most of the affected users report similar circular distortion at the bottom of the Pre's otherwise sharp-looking screen.

At the EverythingPre forums there are similar complaints, each regarding the bottom area of the screen.

From our brief foray over to the forums, it appears as though some Sprint stores are aware of the issue, and have been exchanging the spot-plagued handsets for new ones, if stock allows. Some of the photo "evidence" is a little more compelling than others, although there does appear to be something faint at the bottom of the screen in a few images. Be warned though that some of the "distortion" has been ID'd by users as a normal part of the background design.

Are any of you new Palm Pre owners experiencing any burnout or spottiness? Do tell, one way or the other. [Precentral, Everything Pre via Laptop Mag]

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<![CDATA[The Shocking Inside Story of the Epic Defects That Killed Millions of Xbox 360s]]> Dean Takahashi, one of the most respected tech journos around, spent years putting together this mind-blowing expose that reveals the truly epic scale of the problems that lead to millions of dead Xbox 360s. It really is one of the most stunning flustercucks in gaming history. According to his account, Microsoft willfully ignored deep, systemic problems in the console's production that reached from chipmakers—initially, only 16 out of every 100 of its IBM-made processors worked—to production lines, where just before launch, an unbelievable 68 percent of consoles made were clunkers.

Here are a couple of the more jaw-dropping excerpts:

Most of the problems pointed to as the cause of the epidemic of Red Rings of Death showed up way before launch, naturally:

In an Aug. 30, 2005 memo, the team reported overheating graphics chip, cracking heat sinks, cosmetic issues with the hard disk drive and the front of the box, under-performing graphics memory chips from Infineon (now Qimonda), a problem with the DVD drive, and other things.

The test machines were not properly debugged, due to an ill-advised cost-cutting initiative that shaved $2 million from $25 million paid to Cimtek, a test machine maker in Canada. The Microsoft team decided not to pay the consulting fee to Cimtek to build, manage and debug the test machines. Sources familiar with the matter said there were only about 500 test machines at the time of launch, a third of the 1,500 needed.

“There were so many problems, you didn’t know what was wrong,” said one source of the machines. “The [test engineers] didn’t have enough time to get up and running.”

The shortages at launch were in fact largely a product of the Xbox 360's low yields—in Spring 2006, this was the situation:

Microsoft had more than 500,000 defective consoles that sat in warehouses. They were either duds coming out of the factory or they were returned boxes, according to inside sources. The yield was climbing, but far too slowly. The company stood by its statement that returns were within “normal rates for consumer electronics products.”

At that time, the yield rate was still only "an abysmal 50 percent on the first pass. When the bad machines were reworked within the factory, the yield went up to 75 percent –- hardly acceptable." It's gotten better now, but still not amazing. As of the beginning of 2008, it's still only 85 percent—meaning for every 100 Xbox 360s produced, 15 don't work.

The Falcon revision, which used smaller 65nm chips and had a bunch of other tweaks, like more expensive, better quality heatsinks, alleviated some of the problems, as well as made them cheaper to produce—as many had suspected with their introduction. The latest, the Jasper board, takes that a step further, which Takahashi reports is what allowed them to steeply cut console prices last week.

All of this is just a small cut of Takahashi's dense, extremely well-reported feature. If you own an Xbox 360, you owe it to yourself to read. [Venture Beat]

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<![CDATA[iPhone 3G Gets Hot and Melty, Cooks Dude's Leg]]> While the iPhone 3G definitely feels warmer than the original, it shouldn't get hot enough to cook human flesh. Or melt. But a MacRumors forum member says he fell asleep with his iPhone 3G in his pocket and woke up when he felt a burning sensation in his pants (not the good kind either). He says he pulled out the phone, which was incredibly hot. Like, plastic-meltingly hot. Check out the damage to the dock connector (and his leg), where you can really see the bubbly, heat-warped plastic:


He says that he had 3G disabled, no push, and the screen set to lock after a minute—so the phone shouldn't have been active. It's definitely an anomaly we haven't heard of before, if this report is legit. Has anyone else noticed their phone getting uncomfortably warm? [Mac Rumors via Gearlog - Thanks Robert!]

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<![CDATA[Reports are bubbling up that some of the...]]> imactiny.jpgReports are bubbling up that some of the first batch of the new 20-inch iMacs are plagued by dark, washed out screens because Apple went with cheapo LCD screens. Any of you guys get a bum model? [Apple 2.0]

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<![CDATA[Recalls: Defects with Cyber-Shot Cameras, Sony Digs Itself Deeper]]> Sony announced today that there are a number of defects with their line of Cyber-Shot digital cameras. These problems could cause the LCD to display incorrectly or not at all, and also could prevent the camera from working entirely. These problems will only occur in warm and humid areas. So if you are using a Cyber-Shot in Antarctica, you should be okay.

The defects span across eight models. Sony is expecting around 4,000 cameras to be defective and they will be offering free repairs. Oddly enough, Sony is not expecting this to affect it's yearly earnings.

Jump to see if your model is affected.

Remember, these were only cameras sold between September 2003 and January 2005. The models are the DSC-F88, DSC-M1, DSC-T1, DSC-T11, DSC-T3, DSC-T33, DSC-U40 and the DSC-U50.

Sony fins defect in Cyber-shot digital cameras [Reuters]

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<![CDATA[Nintendo Offering Free Repairs for Broken DS Lite Hinges]]> ds_lite_hinge.jpgKotaku's own video game sleuth and my personal fashion mentor, Brian Crecente, did a little investigative work to find out if Nintendo is repairing the broken hinges of Nintendo DS Lites. If you recall yesterday another Kotaku poll showed that 14 percent of readers' DS Lite hinges were broken. So this is obviously quite a problem, even though Nintendo is reporting that only 0.02 percent of DS Lites would be experiencing the defect.

Crecente discovered that Nintendo doesn't warranty physical damage, but they will take a look at this specific case. Basically they ship you out a UPS label, you ship it to them. They check to see if the damage was misuse and repair if it was determined to not be from misuse. So if it is busted, they will likely fix it. If they don't, let's revolt! We are in need of a good revolt, it's been a while.

Nintendo Capitulates, Offers Free Repairs for Cracked DS Lites [Kotaku]

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<![CDATA[Kotaku Poll: 14 Percent of DS lites Have Cracked Hinges]]> We know an online poll isn't super-scientific or anything, but when you have a sample of 1249 readers of our geeky brother site Kotaku, at least it's a pretty good-sized group who know what they're talking about when it comes to the Nintendo DS lite. That's why we raise an eyebrow when we see this response, showing that 14% of those owning the DS lite have a cracked hinge on their Nintendo portable.

On the positive side, even when a DS lite got chewed nearly beyond recognition by a wayward dog, Nintendo has been showing its goodwill with generous customer service. Will Nintendo extend that generosity to remedy a defect that seems to be affecting such a large percentage of its users? Or is this just a sampling error?

14 Percent of DS Lites Have Cracked Hinges? [Kotaku]

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<![CDATA[Canon, Konica-Minolta, Fujifilm, Sony, Puts Out Service Advisories]]>
It happened quietly, but Canon, Konica-Minolta, Fujifilm, and Sony, have all published service advisories admitting that certain models of their digital cameras and digital camcorders are defective. Signs that this could be happening are blurry images and unnatural colors on the LCD display when the camera is in camera mode (example pictured above). This affects cameras that were released in the past two years.

Apparently the culprit are Sony CCD sensors that were packaged in epoxy, which is a lower-cost alternative to more expensive ceramic packaging. The epoxy packaging may lead to moisture and the defects don't show up until years later due to heat and humidity. Word is that Sony will be paying for the repairs on all the cameras regardless of manufacturer — which is certainly a credit to them, but considering the sheer number of cameras this defect affects, Sony could potentially be losing a bunch of money over this.

Here's the list of service advisories from the manufacturers:
Canon advisory
Konica-Minolta advisory
Fujifilm advisory
Sony advisory

Defective Digital Cameras: Sony, Fuji, Konica Minolta and Canon [Retrothing]
Digital Camera Failures [Slashdot]

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