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Torvalds Family Uses Windows, Not Linus' Linux
Mossberg Looks at Ubuntu Linux on a Dell (Verdict: Not Quite Ready for Primetime)
Dell's Debuts Their Ubuntu Machines Today, Wal-Mart PCs Next Month
What to Expect from Dell's Ubuntu Machines (Hint: It's Fantastic for Linux Users Who Don't Buy Dell)
Dell and Microsoft Are Lovin' the Linux

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Software_Goddess
01:12 PM

In reply to Microsoft's Pseudo Sudo Patent
I think I need to talk to my lawyer before I comment on this... #microsoftsudopatent
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tehsquish - Still plays Ultima Online
02:31 PM

@Software_Goddess: This comment is a breach of the "comment no competition" clause of our contract.

You're not allowed to make funnier comments than myself, you'll be hearing from my lawyer. #microsoftsudopatent
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AmishJohn
03:01 PM

@tehsquish - Still plays Ultima Online: I tried, but got a 'Divide By Zero' error... #microsoftsudopatent
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Jagster
12:44 PM

In reply to Microsoft's Pseudo Sudo Patent
So... turns out all the hate comments made towards Microsoft should now be turned in reverse and directed at the Linux community for copying Microsoft?

"...there is a Linux tool called PolicyKit... created after the (Microsoft) patent was filed." #microsoftsudopatent
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John Herrman
12:46 PM

@Jagster: Filed, but not made public. Point was, no fault for MS. #microsoftsudopatent
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Lite: hates Illinois Nazis
11:39 AM

In reply to Microsoft's Pseudo Sudo Patent
Wait, you mean Microsoft isn't deserving of my impotent rage over this?

Dammit! It's gotta be like, a Monday or something for this to happen. #microsoftsudopatent
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cmanptown02
11:44 AM

@Lite: hates Illinois Nazis: #microsoftsudopatent
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Lite: hates Illinois Nazis
11:55 AM

@cmanptown02: I believe you would get your ass kicked for saying something like that. #microsoftsudopatent
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I3ob the Lizard
12:14 PM

@cmanptown02: Illinois and Nazis huh? Somehow I'm not making the connection. Now if you had said Illinois Lawyers or patent clerks, I might have understood but the whole state? #microsoftsudopatent
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met2art
12:22 PM

@I3ob the Lizard: The Blues Brothers. See it. Love it.

Elwood: Illinois Nazis.
Jake: I hate Illinois Nazis. #microsoftsudopatent
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cmanptown02
01:31 PM

his name is "Lite: hates Illinois Nazis" I didn't say that. That is all #microsoftsudopatent
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AmishJohn
03:06 PM

@met2art: The Vega falling to the tune of 'Ride of the Valkyries' is a personal favorite.
"I've always loved you, Sir." #microsoftsudopatent
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Fractal the Meek
11/13/09

In reply to Dell's Black Friday Ad Leaks a Few Good Laptop Deals
Um, correction: I've been helping my friend find a 15" Dell. Those $550 and $500 Inspiron configurations were the same price at BB a week and a half ago and probably still are today.

Instead we went through dell.com where they're pushing their old Studio Core 2 Duo systems out the door with free added hardware to make room for the i7's. #dellblackfriday2009deals
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Fractal the Meek
11/13/09

@Fractal the Meek: And then I realized I mixed up the Dell BF ad article with the Best Buy one in my Firefox tabs. #dellblackfriday2009deals
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Gann
11/13/09

In reply to Is Google Chrome OS Launching Next Week?
Wow. Timed with the release of their new open-source programming language, this looks like a pretty massive, possibly game-changing move by Google. #chromeos
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quantumbits
11/13/09

@Gann: Holy #*&#! If their build and run time estimates are true, then it is indeed a game changer. The summary I read left me with the impression that its what I was hoping Java would be a decade ago (cognizant that Go isn't an interpretive language). I guess I'm not totally surprised: the Google folks are big on Javascript (and Python internally), so it makes sense to create something that borrows heavily from both. #chromeos
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Gann
11/13/09

@quantumbits: Yes, they would be fools not to learn from the languages they built themselves on. And the Googles do not seem like fools.

It will be interesting to see if/how long it stays open-source. #chromeos
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bagellord
11/13/09

In reply to Is Google Chrome OS Launching Next Week?
Can't wait for this. I wonder if it will run on my MBP or at least boot into a virtual machine. #chromeos
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jmcm
11/13/09

In reply to Is Google Chrome OS Launching Next Week?
is the chrome os still going to be a cloud operating system? #chromeos
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tande04
11/13/09

@jmcm: yep #chromeos
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jmcm
11/13/09

@tande04: That's pretty cool. I'm guessing there will be support for programs that already can run on any linux client? But for the most part, if i boot my computer with chrome OS it'll just be a really integrated web browser with google docs (which i think is kinda neat, especially since i don't play video games on my laptop and i mainly use it to surf the web. If i could get around the slow boot time from windows, and have a real speedy os to surf on... :) )? #chromeos
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UnderLoK
11/13/09

In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
I was living down in Lauderdale at the time and my Mom didn’t want to bother me with a computer problem she was having so she took the initiative to call customer service at Dell.

She couldn’t get on the internet, that was it, and while my Mom couldn’t convey exactly what had happened I found out when I came back up for a friends wedding. I went down to my Mom’s office at the house and on the desk I saw a Dell XP CD… I almost shit and asked her where it came from and she said that Dell said she needed it and charged her $40 for it. $40 for a cd that came with her computer… Ok well whatever, so I said "you didn’t put this in the computer did you?" and she went on to tell me that Dell had her put it in while the computer was off, turn it on, and go through some stuff. I freaking flipped out because I knew they just wiped out my Mom’s computer when the router was just flaked out.

I immediately called, was transferred to a manager and I let them have it. They credited her for the CD and offered to give her 2 more years of support for free. I’m sure you know what I told them to do with their support…

I had shown my Mom how to backup her stuff, she worked as a secretary (exec assistant I guess they call them now days) so she wasn’t a fool and for a long time she was great about backing up her stuff, but long story short she hadn’t in a very long time (and I wasn’t around to check up on it).

She told me she had a word doc with over 500 recipes in it that she had created herself (her own work not from cook books), I literally thought I was going to throw up. Luckily I was able to get piece a copy back together for her, but almost all of the other stuff was gone, no biggie that file was the only real important thing.

I couldn’t believe some MORON had my Mom (r.i.p.) format and reinstall her computer because it wouldn’t get on the forking internet… They got theirs we didn’t renew our lease with them at work because that was the last straw. I enjoyed that conversation with our sales rep.

After that my Mom wasn’t even upset. She was like "Oh it’s ok, I have it all on papers scattered around I’ll just re-enter it all", but her tone changed while I was trying to restore her stuff because she couldn’t find half of the papers. Oh and the best part? The idiots at Dell still didn’t get her internet working nor did they give her the drivers to load so her printer didn’t work, it was at 256 colors, and I forget what else. After doing all this with Dell she called me and didn’t tell me about all of this, I just talked her through getting the internet working (2 minute conversation) and I saw the aftermath when I came up shortly after.

Dell support is full of straight up morons, but that is what you get when you pay people minimum wage, even if they do know what they are doing, they don’t give a crap.
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Edited by UnderLoK at 11/13/09 9:46 AM UnderLoK was starred UnderLoK was unstarred

infmom
11/13/09

@UnderLoK: "Not being able to get on the internet" is a problem for every freakin' tech support person one might have to call.

Especially the low level drones who answer the phone at your ISP.

Me to Charter: Our internet connection is out.
Charter to me: How many little icons are in that bar at the bottom of your screen? They might be using too much memory.

I would not have believed that response if I hadn't heard it myself. #dellcustomerservicesucks
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Odin
11/13/09

In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
Bonuses by commission has a huge set of problems associated with it. It does give motivation to sell products and rewards the employee for it. Unfortunately it comes with the caveat that all the employee wants to do is get the customer to buy anything rather than give them the service they need. It's especially bad when you combine commission bonuses in with support staff. Rather than telling you what you actually need to do they're more likely to force you into buying something you don't actually need just so they can get a bit more money.

On the other hand if you don't get commissions you're more likely to be honest and up front with the customer. Often at the detriment of your employer though. #dellcustomerservicesucks
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soggy_cheerio
11/13/09

In reply to Dell's Black Friday Ad Leaks a Few Good Laptop Deals
I was hoping for some more monitor deals. Hrmpf. #dellblackfriday2009deals
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roflwaffles is attempting hipster irony
11/13/09

@soggy_cheerio:
newegg has a pretty darn good one here
[www.newegg.com]
with code EMCMMMP22 #dellblackfriday2009deals
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soggy_cheerio promoted this comment

soggy_cheerio
11/13/09

@roflwaffles is attempting hipster irony: Too small. Resolution too low. Not enough inputs.

I was thinking something more along the lines of the 3008WFP for $300 off, or the U2410 for $425 shipped. #dellblackfriday2009deals
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valkilmerisawful
11/12/09

In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
Sorry, only good luck for me... My left mouse button stopped working, so they sent someone to my house the next day that replaced it in 20 minutes. In and out. Synaptic's track pads still work terribly (e.g., wandering cursor syndrome, mostly when running flash). I agree with most that my next computer will not be a Dell, and I built my desktop, but for a laptop, they did just fine and I still like it a lot. Alternatively, my warranty is up, so I won't be dealing with Dell ever again. #dellcustomerservicesucks
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Software_Goddess
11/12/09

In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
I’ve been telling my friends for years that Dell is for beginners. No one that knows better would ever buy one. If you start off with one, your second computer will be ANYTHING but a Dell. #dellcustomerservicesucks
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Shamoononon: I shave my legs.
11/12/09

@Software_Goddess: Welllllll...

If one thing is for sure, they sure have made their way into overcrowded server rooms and cubicles around the world. #dellcustomerservicesucks
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Software_Goddess
11/12/09

@Shamoononon: I wax my xxx.: Oh Sham, I feel so sorry for you. At least you are not the one that has to fix them when they get sick. #dellcustomerservicesucks
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Shamoononon: I shave my legs.
11/12/09

@Software_Goddess: Yeah, I was a little hurt there for a minute. I have two of them in my cubicle alone and we have a lot of Dell servers.

But heck, I don't own them. #dellcustomerservicesucks
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DH405
11/12/09

@Software_Goddess: I have a few pieces of Dell hardware. Had a Dell laptop for years and never had a problem. My clients very often have Dell hardware. I'd say that, in my experience, their failure rate is impressive. Why are you hating on Dell so much? Want to follow the In crowd? #dellcustomerservicesucks
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Software_Goddess
11/12/09

@DH405: I’m not a follower, I’m a leader. I’m also a Technician and I’ve seen the little buggers inside and out. I don’t recommend them to any of my clients, though like you, I have many clients who do own them. They are inferior and their customer service is a joke. #dellcustomerservicesucks
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DH405
11/13/09

@Software_Goddess: Once again another Dell-bash post... with NO facts or data. I've seen them inside and out as well, and I've had no problems with them. #dellcustomerservicesucks
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nutbastard
11/12/09

In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
ouch, you get the one-two punch on BB and Giz when you piss off the BLam fam. #dellcustomerservicesucks
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Nick
11/12/09

In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
if Brian Lam's GF can't get good service then what hope do the rest of us have?
ps
you didn't just have an extra battery lyin' about? #dellcustomerservicesucks
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weatherman
11/12/09

In reply to My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
It was a boring story when I saw it on BB this morning, and it's a boring story again here. It's too bad that poor Lisa didn't get the white glove treatment and that the customer support rep she talked to first, who was trying to be helpful, didn't have the right answer, but I hardly think it's worth making a fuss over. This is yet another example of a blog (two in this case) making a big issue out of a personal issue, which does not constitute news, does not shed light on a pattern or practice, and does not even bother to entertain. And it's an example of how sites like boingboing and gizmodo can go from being good blogs to becoming bad personal diaries. #dellcustomerservicesucks
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wheatieboy
11/12/09

@weatherman: Are you kidding? Two hours on Customer "Service", with no resolution and I'd be screaming from the rooftops. Why is this any less important than the guy with Red Ring of Death issues on his Xbox360? His issues were reported here.

Quit yer whingeing. #dellcustomerservicesucks
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Student.Driver
11/12/09

@weatherman: Amen. This will now show up in all kinds of search responses, and nobody will read all the good responses, like how I got both sticks of RAM overnighted for a BSOD issue. Whatever. #dellcustomerservicesucks
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max11221
11/12/09

@wheatieboy: Not exactly sure what exact "resolution" was expected. A product was PURCHASED with a particular configuration. So the purchaser wants to CHANGE the configuration and people try to help but they couldn't. Purchaser keeps COMPLAINING for two hours about something I doubt many if ANY companies would do.

So they were supposed to open up the package...take out the 6 cell and then put in a 3 cell? What would they do with the 6 cell now? Put it in the 3 cell box and sell it to someone else??? Open box it?

Sorry non-issue...someone purchased a product at a NON CUSTOM price and apparently wanted to "customize" it.

Sorry companies just don't open up boxes and switch parts out...nor should they expect to.

Oh and I hate DELL....but this is not even 1% their problem. #dellcustomerservicesucks
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cgchandra3001
11/13/09

@weatherman: well said.
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weatherman
11/13/09

@wheatieboy: I'm not the one whingeing [sic]. #dellcustomerservicesucks
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