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The only carrier I've ever had more problems with than UPS (Pronounced OOP btw...) is DHL. Nothing like repeatedly receiving packages that looked like they had been shipped via International Trebuchet service. OOPS just has problems w/ "We're sorry, but we had plane problems and your overnight package won't be there for 4 days."
Strange to hear so many people having complaints. At the company I work we've been using DHL for a few years now and "never" had a problem. We ship out a few hundred boxes each month and it's very rare that we have a problem. 99.5% of the time it's delivered to our customers the next day. The few times we've had problems where a customer has called us up to ask where their stuff is it's generally already being sorted out by DHL by the time we get in contact with them.
More than likely business accounts are being treated different from people using it for occasionally shipping items. i.e. less money being moved so don't care as much
@linuxidiot: For a good while DHL was licensing their name out to local delivery companies. So the quality of the service would vary a lot depending on the quality of the service with the franchise.
I had more trouble with DHL the few times I had to use them than any other company. They couldn't seem to find a 40-year old address in the middle of Arlington, TX; which I would assume would be in their mapping system by now.
Since they couldn't find it, I had to locate them and go pick it up.
@linuxidiot: Yeah, I kept running into places where shippers were DBA (Doing Business As) DHL, and they were generally the worst carriers I ever dealt with.
11/10/08
11/10/08
11/10/08
11/10/08
More than likely business accounts are being treated different from people using it for occasionally shipping items. i.e. less money being moved so don't care as much
11/10/08
11/10/08
11/10/08
I guess we were one of those final nails in the coffin...
11/10/08
11/10/08
I've NEVER had a good DHL experience.
I'm still pretty sure a driver stole a memory card from an order box as well one time.
G'bye! G'bye!
11/10/08
Since they couldn't find it, I had to locate them and go pick it up.
11/10/08
11/10/08
Gonna give my DHL driver a parting gift, he's pretty chill