Best Buy Hunkers Down, Focuses on Customer Service

Today, Best Buy's President and Chief Operating Officer called today's sales climate the worst he's seen in 42 years, citing that "People are making dramatic changes in how much they spend, and we're not immune from those forces." Indeed, we've already heard from an inside source that Best Buy has quietly restructured their high-end Magnolia department, reducing expenditures to pre-holiday levels and cross training the employees to work in the normal home theater department. Now an internal memo leaked by The Consumerist explains how else Best Buy plans to cope on a wider scale: More »