BestBuy's GeekSquad Has the Worst Password Protection You Can Imagine

The GeekSquad exists to handle simple tech problems for folks who don't find them all that simple. Like PC or email client setup. And along the way, they might pass along a few best practice tips to less knowledgable customers. Like writing down your email password on a piece of paper and handing it to a relative… » 5/17/12 1:40pm 5/17/12 1:40pm

Why You Should Never Pick a Risqué File Name

At any moment, your computer could crash, and you will need to hand it over, unedited, to a repair person. If weird filenames freak out that person and the police, they can open your files, a court has ruled. Ugh. » 10/13/10 4:00am 10/13/10 4:00am

Best Buy Responds to 3D Glasses Setup Service

Best Buy is known for charging a lot of money to do very little with its setup services, but its "3D glasses syncing" seemed to bring things to a whole new level. They've responded. » 3/23/10 3:20pm 3/23/10 3:20pm

Best Buy Now Completely Full of Crap in 3D

If you drop a few grand on a 3DTV package, the Geek Squad will "sync" those 3D glasses for you free—part of a "$149.99 value." The problem? Syncing shutter glasses only requires that you LOOK AT THE SCREEN. » 3/19/10 4:40pm 3/19/10 4:40pm

Best Buy's "Optimization" Update: Technically Optional, Still Dickish

An email sent to Consumerist by a Best Buy employee lays out the changes Best Buy has made in pushing their optimization service. Basically, you can't be forced to pay for optimization—but the salesman won't tell you that. » 1/29/10 10:00pm 1/29/10 10:00pm

Best Buy Is Epically Botching This TV Repair

I once had to wait an extra four weeks for a couch. I was furious. All I can say is that I'm glad I'm not this dude on the Best Buy repair forums trying to get his TV fixed. » 1/12/10 2:58pm 1/12/10 2:58pm

Leaked Memo: Geek Squad Killing Its Scammy "Optimization" Services

The Best Buy Geek Squad's PC and Mac optimization services are worse than a bad deal, since they can actually make your new computer slower. Apparently Best Buy heard our heckling: bullshit optimization is on its way out. » 1/07/10 5:00pm 1/07/10 5:00pm

Geek Squad's CES Ads Are Surprisingly Honest

Thanks, Geek Squad, for basically writing the headline for our next story on your borderline fraudulent "optimization" scams! Spotted in in the CES Press room, of all places. » 1/07/10 2:52pm 1/07/10 2:52pm

Best Buy's Mac Optimization Makes Its Normal Optimizations Seem…

Yesterday, I told you about a new Consumerist investigation into the huge ripoffy nature of Best Buy's computer optimizations. But hoo boy, $40 to enter a username into a new Mac? That's tough to justify. » 1/05/10 10:45am 1/05/10 10:45am

Best Buy's 'Optimization' Is Officially a Huge, Evil Scam

Best Buy's computer optimization service costs $40 and promises to double the speed of your computer. They push it hard, so hard that you're often forced to get it against your wishes. The trouble? It makes computers slower. » 1/04/10 10:00am 1/04/10 10:00am

Remainders - Things We Didn't Post

Apple Unleashes Billboard So Large It's Actually Illegal...Win 7 Touchscreen Commits Seppuku on Live Japanese TV...Wal-Mart Gets a Gear Installer Squad of Its Own...RIM Kills Our Dreams, Says No To Smartwatch... » 10/23/09 11:00pm 10/23/09 11:00pm

The Geek Squad's Newest Racket: CD Ripping

Building on a proud tradition of charging for things that shouldn't cost anything, Best Buy's crack team of dudes who can fill out inane bubble tests will now rip your CDs, for the low low price of $1 a disc. » 9/17/09 7:40pm 9/17/09 7:40pm

Geek Squad Certification Test Is Absolutely Stupid

If you thought that Geek Squad employees were kind of dumb, well, you may be right. At least, that's the impression I get by looking at the absolutely stupid multiple-choice answers in their CompTIA A+ preparation test: » 8/10/09 8:00pm 8/10/09 8:00pm

Best Buy Says Goodbye to Circuit City

Reader Sean sends in these photos taken outside his local Circuit City store in Amherst, as Best Buy's Geek Squad pay their final respects to Circuit City. And by that, I mean they bought stuff. » 3/08/09 9:13pm 3/08/09 9:13pm

Verizon Rolling Out Geek Squad Knockoff Called 'Expert Care'

Starting today, Verizon will join a growing list of companies » 10/09/08 4:00pm 10/09/08 4:00pm including Best Buy and AT&T that offer a service dedicated to in-home customer support. Verizon's 'Expert Care' will offer a 'protection pak' that provides home repair and replacement coverage for your computers, televisions, and telephones as well as…

Best Buy iPhone 3G: Buy BS Accessory Package, Geek Squad Will Do What…

The iPhone 3G is making its Best Buy debut » 9/04/08 9:30pm 9/04/08 9:30pm this Sunday, and you'll see in your local paper confirms that even though Best Buy has the distinction of being the iPhone's first independent US retailer, it'll be the peddling it. If you buy one of four bullshit accessory packages—going for $106 to $234, according to…

Wal-Mart Fires Broadside Into Best Buy With Talk of Geek Squad Knockoff

By way of sister site The Consumerist comes word this afternoon that big box chain Wal-Mart is "very interested" in expanding its services into Best Buy's Geek Squad territory. "We are looking at different options," said Gary Severson, a Wal-Mart senior vice president. Tough luck for Best Buy on that one, should it… » 6/08/08 6:00pm 6/08/08 6:00pm

Gizmodo Crush-o-Thon 2007 Brutally Lays Waste to Outdated Gadgets

We asked you to send us some gadgets to wreck a while back, and we finally got to the task today. The Geek Squad had a crusher set up at Digital Life, where they were being generous enough to break our tech products for free, rather than charge $49.99 like they usually do when people bring stuff to them. We put a… » 9/28/07 10:55am 9/28/07 10:55am

Video Proof of Geek Squad Stealing Porn

Click to viewThe Geek Squad, Best Buy's tie-wearing, Beetle-driving, and now porn-stealing tech group, was caught transferring pornographic images from a customer's machine. The sting was orchestrated by The Consumerist, who give a play-by-play of how they set it up. Check it out, it's work safe. Be sure to give it a… » 7/05/07 2:20pm 7/05/07 2:20pm