<![CDATA[Gizmodo: geek squad]]> http://tags.gizmodo.com/assets/base/img/thumbs140x140/gizmodo.com.png <![CDATA[Gizmodo: geek squad]]> http://gizmodo.com/tag/geeksquad http://gizmodo.com/tag/geeksquad <![CDATA[Humor: Geek Squad's Real Agenda Exposed]]>
In this exclusive, never-before-seen training footage from The Geek Squad, the horrible truth of their agenda is finally revealed.

Brian Hogg is a puppeteer and a writer. He builds puppets for money at Hoggworks Studios—including the Mosspuppet and Ask Palpatine—and likes to make fun of people.

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<![CDATA[Remainders - Things We Didn't Post]]> Apple Unleashes Billboard So Large It's Actually Illegal...Win 7 Touchscreen Commits Seppuku on Live Japanese TV...Wal-Mart Gets a Gear Installer Squad of Its Own...RIM Kills Our Dreams, Says No To Smartwatch...


I don't know what's funnier, that Apple has the balls to erect a billboard so large it's illegal, or that Apple has such pull—financial and political—that they can get away with it. Since 2007 the 13,750-square-foot billboard has been up in a Boston-based storage facility, and the state has argued that it should come down. Protected in part by Boston hizzoner Thomas M. Menino and others, the ad remains, but after a temporary permit ran out, its owners had to pay a $110,000 "settlement." Sounds like a fine to me. Either way, the mofo is still standing. [AppleInsider]


On what looks like the Japanese equivalent of Regis and Kelly, a TV presenter showing off a Sony Vaio L touchscreen Win 7 PC can't quite get it to work. It's not fully frozen—it's the IR touch interface that seems to be the problem. Whatever the case, you can see this poor bastard visibly mourning his own rapidly decreasing family honor. And as for Reeg-san and JKelly, I don't know what they're saying, but I am pretty sure I've heard it all before. [MacDailyNews via CrunchGear]


Wal-Mart is sticking it to Best Buy with their own army of overpriced teenage-son replacements. You pay anywhere from $99 to $339 for, as Reuters puts it, "basic television installation on the low end to setting up a home theater, wireless router network or a home office computer network" on the high end. So let me get this straight, somebody paying $600 for a 40" LCD TV is going to pay $100 for it to be setup? Better yet, someone paying $30 for a wireless router will pay 10 times that for some dude to come install it? I mean, I know we're a service economy, but this is ridiculous. [Reuters]


My favorite Canadian co-CEO, RIM's Mike Lazaridis, did a kind of evasion/denial response to questions about the gloriously hideous Bluetooth BlackBerry smartwatch, a kind of wristborne Foleo, if you will. He kinda just giggled and said that the accessories they release are generally accessories that keep the BlackBerry handset at the center. Clearly this would be different—and CrackBerry maintains that it still may come out, designed and built for BlackBerrys by a firm unaffiliated with RIM. Sounds like a recipe for awesome to me. [TechDigest]

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<![CDATA[The Geek Squad's Newest Racket: CD Ripping]]> Building on a proud tradition of charging for things that shouldn't cost anything, Best Buy's crack team of dudes who can fill out inane bubble tests will now rip your CDs, for the low low price of $1 a disc.

Lest you judge too quickly, let's take a look at the Geek Squad's latest service in their own words:

CD conversion requires care and expertise. We'll rip your CD collection into MP3, AAC, WAV, WMA, WMA-Lossless, or OGG formats, and return it to you (along with your CDs) on DVDs

Translation: We'll take whatever is on your disc, and put it on another disc.

We pull quality, accurate metadata from multiple sources such as AMG and GD3 and rip your CDs with the finest error correction software. We also hand-groom your digital music collection making searching and organizing your collection a breeze and ready to play as soon as you receive it.

Translation: We have iTunes.

Wondering where we are with your conversion? Simply login on our website and view the status of your order at any time.

Translation: This is going to take a while.

Have a few CDs with peanut butter and jelly on them?

Translation: You are clearly an idiot.

Need an iPod, hard drive, or music server with your CD Ripping? Add it to your cart and we'll transfer (load) your entire collection to the selected hardware FREE of charge.

Translation: And that we know you're an idiot, we would like to steal from you.

I'm sure there's a market for this—old folks? the chronically lazy? someone's been paying for this shit for years—but really, you're paying a dollar for someone to click on a few buttons, and pass it off as something that you can't do yourself. Or hey, maybe I'm being unfair. Let me know! Just email me your thoughts, and I'll post them as comments for, let's say $0.50 a word? Great. [Consumerist]

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<![CDATA[Geek Squad Certification Test Is Absolutely Stupid]]> If you thought that Geek Squad employees were kind of dumb, well, you may be right. At least, that's the impression I get by looking at the absolutely stupid multiple-choice answers in their CompTIA A+ preparation test:

According to our anonymous tipster:

I collected some pictures from a GS Test new Agents take while they are in the process of becoming CompTIA A+ Certified [a industry standard certification for computer support technicians]. The pictures show some funny questions with even funnier answer choices.

Well, yes, they are funny. The wrong kind of funny, completely unchallenging, and plain down dumb. What's the purpose of a test that doesn't test anything? Oh wait, never mind.

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<![CDATA[Best Buy Says Goodbye to Circuit City]]> Reader Sean sends in these photos taken outside his local Circuit City store in Amherst, as Best Buy's Geek Squad pay their final respects to Circuit City. And by that, I mean they bought stuff.

Sean tells us that the store was empty down to 3 carts, which meant Circuit City did the only thing they could: They sold their fixtures.

Those yellow price tags you see in the image below are how much the shelves went for, which is what the BB people were there to buy. Everything was somewhere between $75 and $250, in case you were wondering.

Goodbye Circuit City. You were a store we went to before.

All of Giz's Circuit City coverage - Thanks Sean!

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<![CDATA[Verizon Rolling Out Geek Squad Knockoff Called 'Expert Care']]> Starting today, Verizon will join a growing list of companies including Best Buy and AT&T that offer a service dedicated to in-home customer support. Verizon's 'Expert Care' will offer a 'protection pak' that provides home repair and replacement coverage for your computers, televisions, and telephones as well as monitors, modems, keyboards, mice, OEM remote controls and FiOS backup batteries. Service starts at $5 a month and can run up to $20 depending on your equipment. They are also offering a "Premium Technical Support" service that adds 24/7 phone and online support for $15 a month.

If you want to really go nuts, there is a 3rd tier "Premium Onsite Support" branch that will offer assistance with problems like OS and network installations for a price that falls between $100-$300 depending on the service. That's all well and good if you are loyal to Verizon, but with the market for home repair service getting so competitive, one has to wonder whether all of these companies can carve out their own piece of the pie. [Verizon via Ars Technica]

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<![CDATA[Best Buy iPhone 3G: Buy BS Accessory Package, Geek Squad Will Do What Apple Store Does for Free]]> The iPhone 3G is making its Best Buy debut this Sunday, and a copy of the ad you'll see in your local paper confirms that even though Best Buy has the distinction of being the iPhone's first independent US retailer, it'll be the same old Best Buy peddling it.

If you buy one of four bullshit accessory packages—going for $106 to $234, according to AppleInsider—Geek Squad will set up your phone and email for free. In other words, something they have to do anyway (activate your phone), and another that's complimentary at the Apple Store or easy enough to do yourself. Thanks, Geek Squad. [Apple Insider]

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<![CDATA[Wal-Mart Fires Broadside Into Best Buy With Talk of Geek Squad Knockoff]]> By way of sister site The Consumerist comes word this afternoon that big box chain Wal-Mart is "very interested" in expanding its services into Best Buy's Geek Squad territory. "We are looking at different options," said Gary Severson, a Wal-Mart senior vice president. Tough luck for Best Buy on that one, should it come to pass. According to MarketWatch, analysts consider Best Buy's Geek Squad operation a key differentiator compared to Wal-Mart. So, the question is, if Geek Squad guys drive those black and white VW Beetles, would Wal-Mart stormtroopers technicians fly Star Destroyers drive SMART cars? [MarketWatch via Consumerist]

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<![CDATA[Gizmodo Crush-o-Thon 2007 Brutally Lays Waste to Outdated Gadgets]]> We asked you to send us some gadgets to wreck a while back, and we finally got to the task today. The Geek Squad had a crusher set up at Digital Life, where they were being generous enough to break our tech products for free, rather than charge $49.99 like they usually do when people bring stuff to them. We put a whole stack of gadgets through there, and we were not disappointed by the results. It's safe to say no one is going to be using these things again, ever. Thanks to everyone who sent stuff in, and enjoy the carnage. | Video by Richard Blakeley

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<![CDATA[Video Proof of Geek Squad Stealing Porn]]> The Geek Squad, Best Buy's tie-wearing, Beetle-driving, and now porn-stealing tech group, was caught transferring pornographic images from a customer's machine. The sting was orchestrated by The Consumerist, who give a play-by-play of how they set it up. Check it out, it's work safe. Be sure to give it a Digg while you're at it, each one here goes straight to the Consumerist. For shame, Geek Squad! (You're not supposed to get caught!) [The Consumerist]

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<![CDATA[The World Hates the Geek Squad]]> According to the American Dentists Association, the US Mime Artists Syndicate and this Random Good Stuff T-shirt, 9.99 out of 10 US citizens hate Geek Squad. Apparently the statistical error works for Geek Squad and doesn't even love itself. In fact, not even Jesus loves them. Me neither.

Pushy retailers [Random Good Stuff]

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<![CDATA[How to Expedite Geek Squad Issues the Consumerist Way]]> Giz readers (or their families) have probably had more than a few dealings with Best Buy's Geek Squad, so that's why we're pointing you to this consumerist post on how to get stuff resolved. The Geek Squad CEO dropped them a line on how to get your service-issue complaint directly to him and other execs and bypass the low-level phone techs who can't get anything done.

Hop on over to see how.

UPDATE: Geek Squad CEO Promises To Resolve Any Consumerist Reader Complaint He Receives, And Then Does So [Consumerist]

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<![CDATA[Geek Squad, Attempting First Look at Naked Female, Gets Busted]]>
geek_squad.jpgApparently some members of Best Buy's Geek Squad have never seen a naked woman before. One of them, Hao Kuo Chi (pictured at right), decided to start up his cellphone video camera and place it in the bathroom just before his unsuspecting customer hopped into the shower. Only when she stepped out did she notice the cellphone's recording light winking at her naked pubes.

After the woman's sister removed the phone's flash memory card containing the video file, Chi the Peeping Geek tried to get it back by offering discounted services. No dice. Dude, you are so busted.

Geek Sued For Peeking At Woman In Shower Via Video [CBS, via The Consumerist]

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<![CDATA[Fabio an A/V Geek? Not Quite]]> We may have been entranced by Fabio's golden locks and savage manhood, but the folks at Sci Fi didn't fall for his suavity. In their interview of Geek Squad's newest Ambassador, Fabio coughs up a pretty interesting gem on the way his A/V system is set up.

One room is all Krell equipment — subwoofer, speakers, amplifier, DVD player, surround sound — and I have an HD projector that displays on a 15-foot screen. Of course I watch DVDs, but I also use a Faroudja line quadrupler with my laserdiscs. I have a big collection of laserdisc movies, because I started young. I've been collecting all my life. Laserdiscs have really good quality, but when you project them on a really big screen like the 15-foot one in my home theater room, the quality is not as good, so that's why I bought the line quadrupler.

Not to pick on Fabio or anything—he seems like the only guy you'd be comfortable letting your divorced mother have "relations" with—but we don't think he knows much about A/V other than to call in the Geek Squad guys for support.

An Interview with Fabio, Geek Squad Ambassador [SCI FI Tech]

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<![CDATA[Geek Squad: Hot or Not?]]> As we mentioned earlier today, Geek Squad is opening a new facility to help redress customer grievances. So Gizmodo wants to know, what has your experience been like with the Geek Squad?

Gawker Media polls require Javascript; if you're viewing this in an RSS reader, click through to view in your Javascript-enabled web browser.


Feel free to add any rants in the ol' comment box. Any particular beefs and/or tales of interest ($1 to Futurama)?

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<![CDATA[Geek Squad Tries To Suck Less With New Facility, Fabio Helps Too]]> You know the Geek Squad, right? Those admittedly nerdy guys and dolls in Best Buys 'round the country that try to fix your computer? Well, they've heard many of the complaints lobbied against them like slow turn around time and not-as-high-quality-as-it-could-be service. (Brian Lam, our fine leader, had a few friends screwed by the Geek Squad recently. We're talking lost digital photos, completely reinstalling Windows when that wasn't requested, etc.)

They've just opened a comically large warehouse just outside Louisville, Kentucky, aka the capital of the world, in order to redress these issues. For a photo tour of the facility, along with some running social commentary inspired by listening to right wing talk radio, jump for joy. Did I mention that Fabio was there?

I was dragged from my big, huge mansion in Manhattan to Louisville to cover this thing. The day opened with a Geek Squad helicopter majestically floating above the local square. Why? I don't know.

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Then there was a press conference with the founder of Geek Squad, the mayor of Louisville and Fabio. Yeah, that Fabio.

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The news here was that Geek Squad is teaming up with the city to bring Wi-Fi to it. Of course, details of the deal weren't discussed in the slightest. Who needs details?

The big daddy, however, was the huge ass facility Geek Squad built. I've got a few pics for your amusement.

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In essence, the facility was constructed to, as I said earlier, redress quality assurance issues that plagued Geek Squad in the past. Once completely up and running, the facility should be able to turn out faulty computers within three days. That is, send it in on Monday, you'll have it back on Thursday. It's just a matter of people being willing to pay more for shipping charges; the computer will likely be fixed within the same day that it arrives at the warehouse. The new facility will be big on data recovery, too. They're thinking of constructing a clean room to really get customer's data back from the dead.

They take that whole "Geek" thing seriously.

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Later today, I'll have an interview with Fabio up. It turns out he's a pretty big nerd and loves his electronics. Look, him soldering a motherboard!

gsfabiosolder.jpg

Keep your eyes peeled. I asked all the tough questions.

Geek Squad Home Page [Geek Squad]

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<![CDATA[Fabio on Technology: A Brief Interview]]>
As promised earlier today, I interviewed Fabio at the Geek Squad event yesterday. Here's some highlights.

•Fabio likes his Macs. He uses Final Cut Pro to edit video he does for TV, but is using a G4. WTF? He'll spring for a MacPro soon, though, he assured me.

•The dude is an old school gadget geek; he used to own an Amiga. Can you picture him tinkering away on an Amiga?

As the video above shows, he also knows how to solder...

•He's got a ridiculous A/V system, complete with 15 ft. x 7 ft. screen, powered by a Ronco HD projector. He's also keen on Krell.

•He's not a fan of either HD DVD or Blu-ray.

•He called the Xbox 360 "incredible." He's not really a fan of today's video games, however, but is completely blown away by the graphics. Then he went off on some weird tangent about how he and Hulk Hogan were the first real people on the cover of a video game box.

Now, what you've all been waiting for... hot Fabio pics!

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So be sure to tell your friends that today you learned that Fabio is a big nerd, just like you.

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