<![CDATA[Gizmodo: jd power]]> http://tags.gizmodo.com/assets/base/img/thumbs140x140/gizmodo.com.png <![CDATA[Gizmodo: jd power]]> http://gizmodo.com/tag/jdpower http://gizmodo.com/tag/jdpower <![CDATA[Remainders - Things We Didn't Post]]> Apple Loses Mighty Mouse Trademark, Probably Shouldn't Have Used It In First Place...Paramount Asks Moviegoers to RSVP In Advance...AT&T Is #1 In Customer Service?...Scary Google Results with Sergey Brin


You may have heard by now that Apple no longer has claim to the name Mighty Mouse, since small-volume mouse maker Man & Machine, who had labeled its own pointer "Mighty Mouse," managed to wiggle its way through all the red tape to a successful trademark application. There's a lot of messiness involved, but the truth of the matter is a) it was dumb for Apple to borrow a name from a cartoon character in the first place, and b) the Mighty Mouse was one of Apple's worst products to date. In the end, I'm thinking there's a hint of karma in this reversal of fortune. Hopefully Apple's next mouse will be mightier in deed than in name. [Engadget]


Even though movie-poster regulars such as Owen Gleiberman and Peter Travers have labeled it "freaky and terrifying" and "a potent frightfest" respectively, studio execs seem skittish about releasing Paramount's Paranormal Activity. Instead of manning up and giving it a nationwide release, the studio has asked potential ticket buyers to declare their intentions here. I'm all for crowdsourcing experiments, but this just seems like studio cowardice at its most yeller. They call it "the first-ever major film release decided by you"—it sure won't be the last. [Movie Site]


iPhone owners love to crap all over AT&T customer service whenever they get near a JD Power & Associates survey, but apparently, for the 1.5 million who get TV programming from the T, service couldn't be sweeter. Good ole JD released the results, naming AT&T best in the west and south, Verizon tops in the east, and WOW! numero uno in the north central region. (No, World of Warcraft didn't start a cable company... or did it?) It might not startle you to learn that none of the cable and satellite carriers who actually provide TV service to the majority of the nation appear in the (positive) results. Just wait till you serve as many people with TV as you serve with cellphones, AT&T. Then let's see where you stand. [JD Power]


Danny Sullivan, king of the search engine watchers, pinned down Sergey Brin after a Google event and showed him some bad results. Like if you type "car rental," all the major agencies are there, but when you type "california car rental," many companies disappear (including my personal favorite, Hertz). He also asked why searching "search engines" brought up discussion of search engines, but "search engine" just brought up many older search sites—notably excluding Google itself. Brin said people probably don't search for Google on Google, but Sullivan disagreed. I was actually under the impression that if you go to Google and type "google," you break the internet, so in either case, I'm just glad to be enlightened. [Search Engine Land]

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<![CDATA[The JD Power Smartphone Satisfaction Ratings Give Apple a Win, Motorola a Big Lose]]> JD Power's annual ratings put Apple on top with an 811, beating the industry average of 765. What's surprising is that only Apple and LG are above the average, whereas everyone else is below.

What's not surprising is that Motorola is dead last. Up until their Android Cliq they really didn't have much going for them—and neither did Palm, until their Pre. So our guess is that these ratings will look a little different next year with Palm moving up a slot or two, and Motorola pulling out of the shame spot.

Motorola doesn't do too bad on the dumbphone ratings, on the other hand.

Also, LG? [JD Power]

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<![CDATA[JD Power and Associates Ranks iPhone First Among Smartphones in Customer Satisfaction]]> Apple took top prize in JD Power and Associates customer satisfaction survey in the smartphone category, while LG ranked first among dumbphones. But one nagging complaint kept the iPhone's scores closer to the competition.

Those surveyed gave the iPhone top marks in all the categories save one: Battery life, where it scored a below-average two out of five. The survey measures ease of operation (30% of final score), physical design (30%), features (20%), and battery life (20%). Apple's total score was a 791, above the industry average of 751, with RIM and HTC at 739 and 744, respectively.

As far as dumbphones, LG scored a high 772, with Samsung nipping at its heels with 759. Motorola tanked, which we all should have expected, with a far below average 659.

We should note, of course, that this survey does not include satisfaction with the wireless service provider at all, which we suspect would have brought the iPhone's scores down to Earth. But at the moment, the iPhone seems to be top dog. [JD Power via CNET]

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<![CDATA[JD Power Ranks the iPhone Highest in Business Wireless Smartphone Satisfaction]]> JD Power and Associates have awarded the iPhone the top spot in their annual survey measuring overall customer satisfaction among business wireless smartphone users. On a scale of 1000 (measured by five key factors in order of importance: ease of operation, operating system, physical design, handset features, and battery aspects) Apple's iPhone scored a 778, followed by BlackBerry-maker RIM with a 703 and Samsung with a 701. This is significant for two reasons: JD Power has a reputation for reliable research and the survey focuses on business users—an area traditionally dominated by last year's winner the BlackBerry.

"one-fourth of users report experiencing at least one software-related issue or problem with their current smartphone device. The software-related issues reported most often include the need to reboot the phone, application malfunction/freeze and issues related to touch screen malfunction. Among those owners who have experienced a software problem, 44 percent report having to reboot their device at least once on a weekly basis during the past 12 months, while 34 percent report experiencing either an application malfunction or application freeze at least once per week."

With regard to usage:

•Sixty-nine percent of business smartphone users own a hands-free headset, and 74 percent of those owners use a wireless headset device. Motorola owners report a higher incidence of using wireless headsets (86%), while only 60 percent of Apple iPhone owners report using a wireless headset device.
•Among smartphone users, 37 percent would like GPS (global positioning system) capabilities on their device, 25 percent would like Wi-Fi capabilities, 23 percent want touch screen and 15 percent would like to have voice recognition command for automatic dialing.
•The average reported purchase price of a smartphone device is $216, compared with an average reported purchase price of $261 in 2007. Apple owners report the highest average purchase price at $337, while Motorola owners report the lowest device pricing at $169.
•The top five reasons given for choosing a smartphone brand are: Internet capability (45%), ability to use e-mail account (41%), overall design/style (39%), Bluetooth capabilities (37%) and keyboard style (e.g., QWERTY) (37%).
•Thirty-four percent of smartphone owners say they download third-party software. Popular software downloads among business users include games (49%), business applications such as Microsoft Word and Excel (43%) and travel-related programs (36%).

The 2008 Business Wireless Smartphone Customer Satisfaction Study is based on responses from 1,388 business wireless customers who currently own a smartphone device. The study was fielded between August and September 2008.

[JD Power and Associates]

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<![CDATA[JD Power Rates the Country's Best Wireless Companies, VZW Still Champ]]> Survey-masters JD Power and Associates have completed their most recent review of US mobile providers, dividing the US into six regions and crowning a king of call quality for each. And for most areas, Verizon is still tops. But not everywhere.

The survey of 22,000 wireless customers from around the country did not touch on data quality, surprisingly, which is obviously a very important metric to factor in to a network's overall quality. Here are the complete results—with nary an AT&T or T-Mobile to be seen anywhere near the top.

Northeast Region: Verizon Wireless ranks highest, with fewer customer-reported problems in dropped calls, initial connections and static/interference compared with the regional average.

Mid-Atlantic Region: Verizon Wireless ranks highest for an eighth consecutive time, with fewer customer-reported problems regarding initial connections compared with the regional average.

Southeast Region: Alltel ranks highest in the region, with customers reporting fewer problems than the regional average in dropped calls and voice distortion.

North Central Region: U.S. Cellular and Alltel rank highest in a tie. U.S. Cellular customers report fewer problems in dropped calls, static/interference, echoes, voice distortion and late voice message notifications. Alltel customers experience fewer problems with dropped calls, initial connections, static/interference and voice distortion compared with the regional average.

Southwest Region: Sprint Nextel and Verizon Wireless tie to rank highest in the region. Sprint Nextel customers report fewer problems regarding initial connections. Verizon Wireless customers experience fewer problems with dropped calls, static/interference, voice distortion and failed voice message notifications compared with the regional average.

West Region: Verizon Wireless ranks highest in the region, with customers reporting fewer problems in dropped calls, initial connections, static/interference, echoes and voice distortion than the regional average.

[JD Power via BGR]

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<![CDATA[JD Power Announces the Best Cameras of 2008]]> JD Power and Associates just released the results of its latest camera survey, culling the responses of over 8,000 digital camera buyers between April of 2007 and March of 2008. They split the categories into DSLRs, Point and Shoots, Premium Point and Shoots, and Ultra Slims. Hit the jump to see the list of winners.

DSLR:
(two-way tie)
-Canon EOS Digital SLR
-Nikon D Series

Point and shoot:
-Fujifilm Finepix S Series

Premium Point and Shoot:
(two-way tie)
-Canon PowerShot G Series
-Lumix (Panasonic) DMC-TZ Series

Ultra Slim:
-Sony Cyber-Shot T Series

Head on over to Hot Hardware to see the rest of the survey results in detail and feel free to use the comments to let us know how correct/insane these results are. [Hot Hardware]

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