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New York, 1:28 AM
Tue Nov 17
58 posts in the last 24 hours

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  • posts about #manual more →

    64% of Men Don’t RTFM Before Calling Tech Support

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    Dsmvwl  Admin  Promote to frontpage Approve user Ban user ×
    Image of infmom infmom
    11/09/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    As a female tech support person I'd say that estimate for male non-readers, non-thinkers was way too low. #gadgethelpline
     Reply
    infmom was starred infmom was unstarred
    Image of Psychicsword Psychicsword
    11/10/09

    @infmom: Men learn things in a different way. Show/tell me how to do something once and I will know it for life. Have me read a manual and I will forget it 10 seconds after I am finished. Though I do RTFM unless I can figure it out on my own. #gadgethelpline
     Reply
    infmom promoted this comment Psychicsword was starred Psychicsword was unstarred
    Image of infmom infmom
    11/10/09

    @Psychicsword: All people have different ways of learning things (by seeing, hearing, or handling, mainly). It's just been my experience that men can't be bothered to read the directions, they think they can make it work their way. And they get mad if the tech support person mentions where the instructions are that they didn't read and should have.

    Oh lordy, I wish I had a dollar for every time I had to explain to someone that they should have read their manual about where to take their laptop for repair. What part of "authorized service center" fails to impinge on the consciousness! #gadgethelpline
     Reply
    infmom was starred infmom was unstarred
    Image of natelock natelock
    11/09/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Last time I called tech support they couldn't help me because their computers were down. Eh wot? #gadgethelpline
     Reply
    UnderLoK promoted this comment natelock was starred natelock was unstarred
    Image of UnderLoK UnderLoK
    11/09/09

    @natelock: They have a software system which provides the steps for them to take your through to resolve problems. Most of them are clueless without it. #gadgethelpline
     Reply
    UnderLoK was starred UnderLoK was unstarred
    Image of natelock natelock
    11/09/09

    @UnderLoK: That I understand, but I did find a certain bit of amusement in the fact that the folks at Microsoft tech support couldn't keep their computers running :) #gadgethelpline
     Reply
    natelock was starred natelock was unstarred
    Image of UnderLoK UnderLoK
    11/09/09

    @natelock: It was probably the first level guys trying to fix it... ;)

    I've only contacted MS support once and it was their Exchange group. It was honestly the best support experience I have ever had, but I highly doubt that level of support exists for the desktop. #gadgethelpline
     Reply
    UnderLoK was starred UnderLoK was unstarred
    Image of bagellord bagellord
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    I haven't called tech support for a real issue in several years now. Do I get a cookie? #gadgethelpline
     Reply
    bagellord was starred bagellord was unstarred
    Image of Lite: hates Illinois Nazis Lite: hates Illinois Nazis
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Having dealt with supporting a software product, I think the number is much higher for both sexes. #gadgethelpline
     Reply
    Lite: hates Illinois Nazis was starred Lite: hates Illinois Nazis was unstarred
    Image of franco1975 franco1975
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Our arrangement in content to the user's manual is overall and easily understood. We think it is reliable that it is correct that the information was offered in the manual and try hard to avoid the artificial fault, but the mistake that will unavoidably be found in printing, if causes some careless mistakes, please forgive more!

    :from Digital Photo Frame manual #gadgethelpline
     Reply
    NoelleBlue promoted this comment franco1975 was starred franco1975 was unstarred
    Image of NoelleBlue NoelleBlue
    11/08/09

    @franco1975: Beautiful. Like poetry. #gadgethelpline
     Reply
    NoelleBlue was starred NoelleBlue was unstarred
    Image of I, Opener I, Opener
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    What the f^% does RTFM mean? #gadgethelpline
     Reply
    d_r_e promoted this comment I, Opener was starred I, Opener was unstarred
    Image of d_r_e d_r_e
    11/08/09

    @I, Opener: Read The Fucking Manual. #gadgethelpline
     Reply
    d_r_e was starred d_r_e was unstarred
    Image of I, Opener I, Opener
    11/08/09

    @d_r_e: Sorry for that everyone, I lost my sarcasm tags somewhere! #gadgethelpline
     Reply
    I, Opener was starred I, Opener was unstarred
    Image of Shamoononon: I shave my legs. Shamoononon: I shave my legs.
    11/08/09

    @I, Opener: Retarded Tollbooth Fare Machines.
     Reply
    Edited by Shamoononon: I shave my legs. at 11/08/09 5:55 PM Shamoononon: I shave my legs. was starred Shamoononon: I shave my legs. was unstarred
    Image of Aetius Aetius
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    They don't give you manuals anymore. Or did you mean the book which is basically the same generic 5 pages but in 45 different languages all covering important topics such as how to turn the machine on and how to turn it off? #gadgethelpline
     Reply
    OCEntertainment promoted this comment Aetius was starred Aetius was unstarred
    Image of OCEntertainment OCEntertainment
    11/08/09

    @Aetius: Google is the new manual. Google is an acceptable substitute when TFM is not available. #gadgethelpline
     Reply
    OCEntertainment was starred OCEntertainment was unstarred
    Image of Aetius Aetius
    11/08/09

    @OCEntertainment: Pretty much. I needed to find out what ports my new Bravia had on the back. Instead of pulling out the manual or even bothering to check behind the TV, i simply googled a diagram and got it :) #gadgethelpline
     Reply
    Aetius was starred Aetius was unstarred
    Image of Monty Monty
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Okay, Chris - I can take the hint, I am a dumb ass that does not know how to read. It is part of who I am, and I accept that.

    However, I admit to an even more monstrous level of idiocy. I cannot even locate the stupid manual on most of the tech gadgets I buy. And, another knock of my lunacy comes when I just do my best to fix it myself without reading the manual or calling anyone. Yup, I am the fountain of stupidity.

    That said, my wife does not read the manual or call anyone - she just hands it to me and says "fix it". Yes sir, those chicks are smart. #gadgethelpline
     Reply
    Monty was starred Monty was unstarred
    Image of drsmith drsmith
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    If I'm paying for support on a product, it's my right to call them without reading the manual. No matter how inane the question may seem, if I'm paying someone to answer my questions, I don't think reading the manual should be a requirement.

    Tech support is very rarely free. #gadgethelpline
     Reply
    drsmith was starred drsmith was unstarred
    Image of FalconFour FalconFour
    11/08/09

    @drsmith: That mentality is the problem. You haven't paid for the support - the company provides it because they have to, most of the time. If you're too dumb to figure it out - and too lazy and/or full of self-entitlement to read the damn manual that you DID pay for - that's not the damn company's problem. I think I speak for most intelligent males when I say: GTFO.
     Reply
    OCEntertainment promoted this comment Edited by FalconFour at 11/08/09 8:39 AM FalconFour was starred FalconFour was unstarred
    Image of Identity (Metric) Identity (Metric)
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    I was always told that I should try to figure how it works a few times before consulting the manual. #gadgethelpline
     Reply
    Identity (Metric) was starred Identity (Metric) was unstarred
    Image of Snes Snes
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    I called tech support once to trick them, the conversation went like this:

    me: Hi, um, my computer won't turn on
    Intel: Have you plugged it in?
    me: Um... no, let me see if that works, I have my doubts though, prolly bugged.
    Intel: uh... okay
    me: hmm, yea I plugged it in, but it's not working.
    Intel: have you tried the power button?
    me: Uh... duh.
    Intel: uh, are all the cables plugged in?
    me: uh... yea, you told me to plug the power cable into the wall so I did.
    Intel: Umm... I mean, are the cables plugged into the computer? Like the power cable etc?
    me: Oh... I didn't know you had to plug it into the computer, which cable is it?
    Intel: umm.. the thick black one, that has a 3 prong plug in on one end
    me: ooooh, gotcha, lemme try that, I still have my doubts though
    Intel: um... right
    me: Hey! it didn't work!
    Intel: Well, something could always be wrong with your computer, pull the side off and see if everything is plugged in
    me: Sure thing, give me a minute.
    Intel: Of course, take all the time you need
    *5 minutes later*
    me: um, I can't figure out how to get the side off
    Intel: Right... well, how about you just send your computer in, and we'll send you a new one free of charge since something is probably wrong with it.
    me: hmm.. I just hit the power button, and my computer turned on.
    Intel: Great! I'm glad I helped solve the issue
    me: So, just to let you know, I was just jerking you around, my computer is fine, in fact, I built it from ground up with a liancool mid tower case, with a MSI NF750-G55 mobo, phenom II processor, and dual SLI GTS-250's. To be quite honest I just wanted to see how well you guys put up with complete fucking morons.
    Intel:......... *hangs up*

    funniest thing I had done in a while. #gadgethelpline
     Reply
    VenomIreland promoted this comment Snes was starred Snes was unstarred
    Image of OCEntertainment OCEntertainment
    11/08/09

    @Snes: Wow.

    .....You're a jerk. #gadgethelpline
     Reply
    OCEntertainment was starred OCEntertainment was unstarred
    Image of Jrsy Devil's Advocate® Jrsy Devil's Advocate®
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    What percentage of men fix it themselves without having to call tech support? #gadgethelpline
     Reply
    Jrsy Devil's Advocate® was starred Jrsy Devil's Advocate® was unstarred
    Image of king_saberhawk king_saberhawk
    11/08/09

    @Jrsy Devil's Advocate®: Real men, just like we real scruffy hairy men don't need no percentages to let us know that we are men, and we do what we do. #gadgethelpline
     Reply
    king_saberhawk was starred king_saberhawk was unstarred
    Image of Griffehpoo Griffehpoo
    11/08/09

    @king_saberhawk: Scruffy men?

    "Prison's not so bad. Y'can make sangria in the terlet. 'Course it's shank 'er be shanked." #gadgethelpline
     Reply
    Jrsy Devil's Advocate® promoted this comment Griffehpoo was starred Griffehpoo was unstarred
    Image of Gordonium Gordonium
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    In the spirit of this article's title, I did not read the article before posting this comment. #gadgethelpline
     Reply
    Gordonium was starred Gordonium was unstarred
    Image of robogobo robogobo
    11/08/09

    So 76% of women are afraid to talk on the phone?

    I thought manuals only exist so you have something else to turn to after tech support completely fcks everything up.
     Reply
    Gordonium promoted this comment Edited by robogobo at 11/08/09 6:33 AM robogobo was starred robogobo was unstarred
    Image of Xagest Xagest
    11/07/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Would be nice if the manual wasn't in chinese/engrish. #gadgethelpline
     Reply
    Xagest was starred Xagest was unstarred
    Image of dry-roasted-peanuts dry-roasted-peanuts
    11/07/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Asking someone to help you is now considered less wimpy than reading a manual?

    ... I... I... my... what... Let me type that again.

    Asking someone to help you is less wimpy than reading a manual to figure out how to do it yourself?

    Shame. You hear me? SHAME and a copious amount of finger wagging to go along with it! #gadgethelpline
     Reply
    dry-roasted-peanuts was starred dry-roasted-peanuts was unstarred
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