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Chris Jacob
Charging customers because your service sucks? As a freelance techy, I wish I could do this to my customers...
"Sorry ma'am, I know you paid me X dollars to fix your computer, but I'm not a very good tech, so give me another $20 if you want me to somewhat finish the job you already paid me to do. Also, I need to borrow your tools and you electricity? Thanks."...and always finish with a smile :D
They SHOULD be free to the consumer. They do nothing but benefit the carrier. They:
A) give a signal to someone who otherwise has none and would likely leave the carrier, contract or not.
B) take traffic off of the carrier's network and put it on the subscriber's internet carrier, thus delaying the need for network upgrades to handle increased traffic.
C) Make it possible for people to use their phone more, leading to increased overages, and/or people choosing higher cost plans.
all i have to say is that i live in an apartment overlooking the hudson on the 25th floor and have zero coverage for my iphone. I have full bars but can only send text messages, calls drop within 2 seconds if I am able to get them to dial
ATT told me that this is due to work on the towers for the SMS rollout, Im skeptical
I think AT&T thinks of the customer last, and will never offer this for free. It's basically like saying 'Hey, our network sucks, and we know it. Please use this instead." Besides, it would have never worked at my house, as I lose 3G FAR before I ever get home, and it wouldn't be able to hand-off from 2G to 3G, of course.
You should move to Sprint. After getting your phone, just call them up the same day and tell them you'll be canceling your service because you have no signal at home. They will promptly ship one out to you for free, that's a free device, free shipping and no monthly fees.
I live in a nice dead zone for some reason, and all ATT ever says is "our maps are just an estimate, coverage is not guaranteed". I am sure if they were to give these out free to customers in dead zones, I can see them saying, "well the map says we cover the area, if your not getting service, that's not something we can fix for you". They are one of the worst companies to deal with, and they do not care if the customer is happy.
Why would they have to give it to customer's free? If you got AT&T or any other carrier that you KNOW has shoddy coverage and signal strenght, it's your own damn fault and should not be given any special consideration.
@silverdee: How about b/c I didn't know AT&T had such bad reception until I singed up with them?
When I went to sign up with AT&T over a year ago I checked their coverage maps. They are very detailed; I could see the outline of the pier that my condo development is on. My entire town was listed as having "very good" 3G coverage (the best rating the map gave.)
That couldn't be further from the truth. Dozens of calls to AT&T, hundreds of dollars in service credits and one visit to my home by an AT&T engineer confirmed what I already knew...the coverage map was a lie. There was no cell tower in my state that would service my town. I was pulling a weak signal from across the Hudson River in NYC.
So, given that AT&T lied about the coverage in my area and that this Microcell solution would be using MY bandwidth that I pay ANOTHER company for and that it will serve to augment their over-burdened, under-developed network, why should I have to pay for it?
They're crazy if think they can charge $19.99 a month for this thing, $9.99 is a fair price but $19.99 is highway robbery, specially when sprint gives you the service for free, don't they know skype works almost the same way and it's only $2.99 a month?
I'm in a black hole for not only AT&T, but for ANY carrier. One bar if we're lucky and standing in a specific corner of our house. About 10 or so houses down (on either side), signal is fine. And don't go into my basement... no signal at all.
I would love to get one of these for free, but I am not expecting it. I will buy it if it's a one time fee and promptly disconnect my VOIP. But if they want monthly fees, they aren't getting it from me.
Absolutely Danny! I think it is ridiculous that users should be forced to pay to shore up AT&T's sh1tty network. At the office where I work there are 4 of us with iPhones and my boss finally just went out and bought a cell phone repeater. We are right between 3 different towers so AT&T has no plans to augment the network here. The Femtocells would be a nice solution, AT&T could give a couple to us and we would provide cell coverage through our broadband for all the AT&T customers who work here (including all of us iPHone people).
@Joshua Jackson: You know the perverse thing is now they have a financial incentive to provide really crappy service! Think about it, why spend your money to make your network better when you can instead charge your customers more to make it better! I can't wait till some other carrier gets the iPhone, I'll pay the ETF on all four lines with a smile on my face.
Seems easier to just cancel at-t and just go elsewhere for a cellphone.
So you use your iphone at minimum, you'll need a $90 plan, and up to $20 more to use it in your house. That is friggin hilarious. Just put up more towers asshole.
And Tony Bologna whatever, the minimum plan is $70/month. $90 is the minimum if you want unlimited messaging, too. Unless, of course, you're TheSonOfKrypton and somehow manage to get an extra $12 knocked off your plan. Maybe some kind of discount...IDK
@Chris: lol, that's exactly what it is dude. AT&T offers a business discount for many places of employment. 15% of voice and data. But then I also managed to get the 20$ a month data package (used on the first iPhone) and 200 free text messages using a little trick I got from the Macrumors forum....So ultimately, I pay 33.99$ (voice) plus 20$ (data+texts) a month, plus tax.
@trevisol: It is color coded probably because it is a cross over cable. Cross over cables are typically yellow. Although I could be wrong and they just made it yellow to be douschey.
@NannerPuss: Cables come in all colors, and the use of crossovers is less necessary as connection points can usually convert the signal now. I use yellow and purple ones because it's easy to separate them by color and length compared to the standard blue or black ones.
09/21/09
09/21/09
"Sorry ma'am, I know you paid me X dollars to fix your computer, but I'm not a very good tech, so give me another $20 if you want me to somewhat finish the job you already paid me to do. Also, I need to borrow your tools and you electricity? Thanks."...and always finish with a smile :D
09/21/09
A) give a signal to someone who otherwise has none and would likely leave the carrier, contract or not.
B) take traffic off of the carrier's network and put it on the subscriber's internet carrier, thus delaying the need for network upgrades to handle increased traffic.
C) Make it possible for people to use their phone more, leading to increased overages, and/or people choosing higher cost plans.
09/21/09
ATT told me that this is due to work on the towers for the SMS rollout, Im skeptical
09/21/09
SYMPATHY FAIL
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09/21/09
When I went to sign up with AT&T over a year ago I checked their coverage maps. They are very detailed; I could see the outline of the pier that my condo development is on. My entire town was listed as having "very good" 3G coverage (the best rating the map gave.)
That couldn't be further from the truth. Dozens of calls to AT&T, hundreds of dollars in service credits and one visit to my home by an AT&T engineer confirmed what I already knew...the coverage map was a lie. There was no cell tower in my state that would service my town. I was pulling a weak signal from across the Hudson River in NYC.
So, given that AT&T lied about the coverage in my area and that this Microcell solution would be using MY bandwidth that I pay ANOTHER company for and that it will serve to augment their over-burdened, under-developed network, why should I have to pay for it?
09/21/09
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09/21/09
And with today's pending Net Neutrality announcement, I guess Verizon, Comcast, Time Warner, etc. won't be able to do anything about it.
09/21/09
09/21/09
I would love to get one of these for free, but I am not expecting it. I will buy it if it's a one time fee and promptly disconnect my VOIP. But if they want monthly fees, they aren't getting it from me.
09/21/09
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09/21/09
So you use your iphone at minimum, you'll need a $90 plan, and up to $20 more to use it in your house. That is friggin hilarious. Just put up more towers asshole.
09/21/09
09/21/09
And Tony Bologna whatever, the minimum plan is $70/month. $90 is the minimum if you want unlimited messaging, too. Unless, of course, you're TheSonOfKrypton and somehow manage to get an extra $12 knocked off your plan. Maybe some kind of discount...IDK
09/21/09
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09/21/09
Why couldn't they make the power cord yellow, and the ethernet cable black, if they insist on color-coding it for morons.
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