Starting Tonight, You Can Browse the New, Improved

When launched last year, it was a big old mess. But the health insurance marketplace website has steadily improved, and the next version should actually be easy to use. The next round of sign-ups begins November 15, but you'll be able to start comparison shopping for the best plan tonight. » 11/09/14 2:48pm 11/09/14 2:48pm

The Next Version of Will Be Stupid Simple (Thank God)

Wired's Steven Levy managed to get a sneak peak at the next iteration of the government's online healthcare exchange, and you will not believe what he reported back. Brace yourself: Levy says the new is elegant, functional, and easy-to-use. I'll believe it when I see it. » 6/05/14 5:56pm 6/05/14 5:56pm

How Conservatives Hijacked a Pro-Obamacare Facebook Meme

We all have those Facebook friends—friends with Very Strong Political Opinions they just can't keep to themselves. While the political memes popular on Facebook pander shamelessly to people who already agree, sometimes the memes get twisted. And mutated. And even co-opted by the opposite party. » 1/08/14 1:40pm 1/08/14 1:40pm

A Comprehensive Review of What Went Down with

There's been a ton of news about from the dark days of the rollout in October, to the slightly better days of now when the online healthcare exchange seems to be at a point of minimum reliability. If you found keeping up exhausting, you're not alone. » 12/08/13 6:40pm 12/08/13 6:40pm Is Now Running “Smoothly for Vast Majority of Users”

Back in October when launched and then promptly became an enormous shit show, the Obama administration imposed December 1st as their deadline for getting the site's act together. And today's the day! So how's stuff going? » 12/01/13 1:11pm 12/01/13 1:11pm

These Guys Just Built the Website Should Have Been

Calling the launch of a complete and utter disaster may sound a bit dramatic—but unfortunately, it's also pretty accurate. With only six people able to actually enroll out of the 4.7 million unique visitors the site saw on launch day, something clearly needs to change. And since the government has its … » 11/04/13 1:38pm 11/04/13 1:38pm

Google's Coming to the Rescue on

The "tech surge" that President Obama promised to fix the very broken portal just got a lot more tech-savvy. According to Bloomberg, companies like Google, Oracle and Red Hat are now swooping in to lead the recovery effort. But is it enough? » 10/31/13 3:30pm 10/31/13 3:30pm

Everything That's Wrong with

The launch did not go so well. Some people paid the website a visit only to be greeted by a blank screen. Others found error messages or talked to misleading call center reps or had their personal information compromised. The whole thing is borked, and everybody knows it. » 10/31/13 12:26pm 10/31/13 12:26pm

Bloomberg Businessweek's Obamacare Cover Is Perfect

In case you haven't noticed, it's been kind of a rough year in Washington. And it's especially rough for one guy in particular. Freshly inaugurated and Instagram-friendly, President Obama promised a new, tech-savvy future for America. The latest cover of Bloomberg Businessweek pretty much sums up how that's working… » 10/31/13 9:29am 10/31/13 9:29am's Data Center Went Down Over the Weekend just can't catch a break. Over the weekend, the data center supporting the part of the site that determines eligibility experienced an outage that affected 14 states and Washington, D.C. » 10/28/13 10:25am 10/28/13 10:25am's Technical Problems Are Taking Their Toll

First it was a bad script at the tech support hotline. Then it was general institutional failure stemming from the U.S. government's reliance on outside contractors. And now it's just the plain fact that when you're on a schedule and things go wrong you get behind. » 10/27/13 10:54am 10/27/13 10:54am

Why the U.S. Government Needs a "Digital Core"

If you've been watching C-SPAN—and who hasn't?—you'll know the House Energy and Commerce Committee started hearings yesterday with the government contractors for, the maybe-not-quite-ready-for-prime-time website for the Affordable Care Act. » 10/25/13 3:40pm 10/25/13 3:40pm

Obamacare Customer Service Told Everyone To Reset Their Passwords

We've all done tech support for family members and it tends to start basic. Did you restart? Have you ever downloaded updates ever? Why are you trying to buy WD-40 from Amazon Japan? And often it's as simple as resetting a password. » 10/12/13 10:15am 10/12/13 10:15am

Forbes Uses Furry Convention Logo in Obamacare Article For Some Reason

Forbes had a fun little piece the other day in which they answered a few common questions people had been asking about Obamacare—because healthcare can be confusing! Almost as confusing as, say, pulling the logo of a wildly popular furries convention to use as the accompanying graphic on an article about Obamacare.… » 8/16/13 1:22pm 8/16/13 1:22pm

How Conservatives Made #iLikeObamaCare The Number One Topic On Twitter…

This is how it goes on Twitter. Somebody tweets a hashtag that other people vehemently disagree with, and those people chime in to talk about how stupid it is, accelerating that hashtag—and its message—up Twitter's trending topics. Today's example? Obamacare. » 3/23/12 5:32pm 3/23/12 5:32pm