Addressing network congestion as the result of iPhone users utilizing data services exactly as you'd expect them to, O2's CEO Ronan Dunne told the FT (via AllThingsD):

Where we haven't met our own high standards then there's no question, we apologise to customers for that fact,

Now, remember AT&T CEO Ralph de la Vega's qualified admission about the general crappiness of the company's network in some major cities:

[It's] performing at levels below our standards.

So far, so familiar. Dunne takes the next step in what appears to be a step-by-step guide for carrier mea culpas, and claims that it's really not a huge deal:

But it would be wrong to say O2 has failed its customers en masse

Which, again, sounds extremely familiar. AT&T?

We have 98.68 percent nationwide voice retainability, which means that the difference between AT&T and the industry leader is less than 2/10 of a percentage point on this important metric.

Finally, users get a ray of hope. Vague hope, but hope nonetheless:

[Dunne] said "any short-term blip" in O2 's "network reputation" would be "more than addressed" by three solutions to the difficulties.

which corresponds rather neatly to:

This is going to get fixed," Mr. de la Vega said. "In both of those markets, I am very confident that you're going to see significant progress.

But it's not just the PR damage control that runs parallel here, it's the entire situation. O2, like AT&T, was the first carrier in its country to offer the iPhone, and the only one for quite a long time. iPhone users' increased data use was unprecedented in both markets, and brought the companies infrastructures, which were previously thought to be robust, to their knees. The next analog is how they somehow failed to predict this: they've known how data-hungry iPhone users are from the start, and they've been watching sales climb at a steady rate. So why weren't these carriers, two of the largest iPhone providers in the world, able to keep up?

That comes down to the last, most important parallel: they're both cheap. Like pretty much every carrier! Where they go from here looks like it could be different though, with AT&T hinting at "incentives" to tamp down data use, and O2 admitting outright that this is an infrastructure issue that needs to be solved, which counts for something.

To be fair, it is the iPhone that caused their problems, with a potent combination of broad appeal and transparent, heavy data use. It's just the carriers' fault that they couldn't foresee that, or that they just didn't care. [FT via AllThingsD, WSJ]

Joining the Lotus clamshell is the DP570MH portable DVD player, which will play DVDs and over 800 channels of live digital TV thanks to the LG2160A ATSC-M/H chip, which LG's offered to Dell for use in its laptops, and manufacturers of in-car receivers such as Kenwood. The DVD player has a four hour battery life when playing TV, which is only two hours less than the iPod Touch.

I'm all for DTV devices, but surely LG could've picked a better handset to introduce to the US market, considering the Lotus has been floating around since the end of 2008? [LGE via Engadget]

Watching your continuing coverage of the people of Iran continuing their fight for freedom I was struck, and touched, by the presence, in every picture, in every piece of footage, by the universal presence of cellphones and cameras. No matter how chaotic, no matter how frightened they may be, the protesters held their phones high. Not a brave few but a brave many pressed into the violence, stood right next to the regimes thugs and pointed their cameras. It seems like the ultimate act of defiance; no matter how you try to shut us down or shut us up, we will expose you. You can kill us, but the world will know that we never stopped fighting.

I urge you to continue to use your platform to show us this incredible fight. Before this started, the people of Iran seemed alien and vaguely threatening. Now, I see a young woman, veil shoved back and cellphone in the air, and this lefty atheist woman sees a sister clear across the world.

I sometime imagine that what we write about here is not important, but then a post like this comes along and reminds me that gadgets are more than toys and corporate tools for some in this world. And it makes me very happy.
[The Daily Dish]

What You Need to Buy

There are plenty of smartphone accessories that are worth considering, and a few that you actually need. Proceed with caution, but don't be afraid to treat your new smartphone, and yourself, to a few goodies.

A Case: They look goofy, Jason hates them, and they screw with your device's carefully designed curves. But here's the thing: smartphones are fragile. They aren't like dumbphones, and a single fall—especially with devices with a glass screen—can poop all over your new smartphone party. Until you're trained, play it safe. Wrap your unit. Case brand isn't important, so just take your pick from your local Best Buy or wherever. Just make sure your device's corners are covered, because it's edge impacts that break the most glass. Just remember, you're stuck in a multi-thousand dollar contract with this device, which itself would costs hundreds of dollars to replace. It's actually kind of terrifying! Pretend it's a baby, if that helps.

Headphones: Your smartphone is now your primary media player, too, so you're going to need to ditch the headphones or headset it came with. Yes, they all suck; no, your phone's aren't the one exception. If you don't care about a microphone, treat yourself to a decent pair of in-ear headphones. If you do, get a midrange wired headset.

Storage: Phones either come with internal storage, like the Pre or the iPhone, or taunt you with "expandable" storage, which pretty much means they've got an empty microSD slot. If your phone comes with less than 2GB of space and has said slot, you need to fill it. Buying a microSD card is a little different than buying a regular SD card, because speed doesn't really matter, and nothing you're using your phone demands particularly high transfer speeds. This is a place to store your music, photos and videos—that's it. Buy these online, where branded 8GB cards regularly dip below $20—in stores, you'll pay much, much more. Also, don't worry too much about getting a full-sized SD adapters, as pictured above. Most phones will allow you to mount your smartphone's microSD card as mass storage when they're plugged into a computer, so removal is rarely necessary.

Cables: Pick up a spare charging cable for your phone. For most smartphones this is a simple mini/microUSB cable, while for iPhones it's an iPod dock connector. Why worry about the spare? Think of it this way: if you lose your only iPod cable, you can't listen to music until you buy another one. If you lose your only iPhone cable, you're out of touch with the rest of the world in a matter of hours.

What You Don't

Of course, the temptation of new accessories is great, and there are legions of companies waiting to seize on your post-transactional bliss. When buying smartphone accessories, proceed with caution.

A dock: Again, people have a tendency to confuse their PMPs with their phones, which may look and act similar, but are used in a completely different way. Unless you want to dock your smartphone near your bed to use as an alarm, it's going to be charging—and syncing—with your computer whenever it's not in your pocket. An impulse-purchased dock will, in all likelihood, live a lonely life. Don't let this sad thing happen!

A branded navigation mount: These are almost always overpriced, and all they really do is hold your phone in your line of sight. Just buy a dirt-cheap windshield or dash mount, buy a 12v DC converter to plug your USB charging cable into, and you've got all the functionality you need for about $20.

Cleaning Kits: Cleaning your smartphone isn't hard, and it shouldn't cost you much at all. Just follow our instructions, and avoid any smartphone-specific cleaning kits. They're a guaranteed waste.

Bluetooth anything: Bluetooth headsets can make anyone look like a dweebish soccer dad, and while they might make chatting on the phone while driving more legal, they don't really make it much safer. Just hold your phone like a normal human, put it on speakerphone, or take the call later. You should avoid Bluetooth headphones too, but for a different reason: they suck. They sound terrible, they'll drain your phone's battery and they're overpriced. If you have to buy a pair, spend as little as possible.

Getting Started

If your smartphone is a newborn, this is where we teach it to walk.

Contacts: Somehow, in over two decades of cellphone development, we haven't settled on a simple way to transfer contacts from one phone to another. Here's how you should proceed through this somehow-still-painful process:
• Get your carrier to do it. If you're upgrading handsets on one carrier, they should be able to transfer your contacts, and probably for free. If you're switching carriers, there may be a small fee. Don't spend more than five bucks.
• Use your SIM. Are you on AT&T or T-Mobile? Is your smartphone on the same carrier as your old dumbphone? Most phones will have an option to write all contacts to a SIM card, which is the little chip that your phone uses to identify itself on a cell network. Do this, pop your old card out, pop it into your new smartphone, and transfer all your contacts from the old SIM onto your new phone's memory. Sadly, this won't work with Verizon or Sprint phones, which are CDMA-based, and therefore don't have SIM cards at all.
• Google Sync. Through a protocol called SyncML, Google Sync supports quite a few features phones, and can pull all your contacts into your Google account. Your new smartphone can then yank them back down from the cloud. Bonus: they're now backed up to Google server's, too.

Email: Email, you'll find, is one of the best things about owning a smartphone. Setting up your email varies from smartphone to smartphone (iPhone, Android, Palm Pre, Windows Mobile) and service to service (Exchange and Gmail setups will be completely different, obvious) but there are few rules of thumb to keep in mind during account setup. For example, use IMAP (versus POP) whenever you can—this will keep your messages and their read/unread statuses in sync with your desktop clients. And since most of your email downloading will be happening over 3G, set the individual message size limit at or below about 10kb. This will ensure your messages come in quickly, but also that you have something to read once they arrive.

Calendars: If you keep a Google Calendar, having it sync with your smartphone is a revelation. Android phones will automatically sync with your default Google account's calendars, as will the Pre, while the iPhone will need to be configured with CalDav. If you don't keep a calendar, your new smartphone is a good excuse to start.

Media and Syncing: Most smartphones rely on some kind of desktop software to transfer personal info, music, video and photos to and from the handset. For the iPhone, this basically means downloading iTunes—which you have to do anyway. For BlackBerry, this means downloading BlackBerry Desktop Manager. Windows Mobile phones are best served by Windows Device Center, while Android and Palm phones—and optionally Windows Phones, iPhones and BlackBerrys—play nice with doubleTwist, a cross-platform music player/media syncing app.

Converting Video: You can't just copy your torrented videos or home movies over to your smartphone; you need to downsample those videos, stat. Just download Handbrake for this—it's basically magic, and it works on Windows, OS X and Linux. These instructions are iPhone-centric, but videos converted to 320x240 h.264 will be suitable for most new smartphones.

Apps! Apps! Apps! Apps!

Without apps, smartphones are nothing. With apps, they're practically anything. Every smartphone platform has an app storefront now, from Apple's pioneering App Store to BlackBerry's App World to the Android Market, and they're all, to different extents, treasure troves.

iPhone: First stop, Gizmodo's Essential iPhone Apps Directory. These are the best of the best, and everything you need to make your iPhone into a mobile powerhouse. If you're averse to spending money on your new iPhone—this thing wasn't cheap, after all—check out our Essential Free Apps. We do regular posts and weekly roundups around here too, so just keep an eye out.

Android: It's got the second best app selection, which is to say there's some really great stuff out there. Our Essential Android Apps roundup cuts through the noise of the App Market, while our monthly roundups keep you up to date with the latest additions to the store.

BlackBerry: We cover the biggest new additions to App World, but it's best to defer to a specialist site like CrackBerry for this one—they have their own app store too, which isn't really much better or worse than BlackBerry's janky official shop.

Palm: We've just pulled one of our patented "Essential" roundups fresh out of the oven, so consult that first. Beyond that, PreCentral's official app reviews are fairly fantastic. Also worth checking out is their extensive homebrew app gallery, which has about as many decent apps in it as the official Catalog.

Windows Mobile: App development for WinMo isn't exactly picking up nowadays but there's a tremendous backlog of useful reviews and materials at WMPowerUser, WMExperts, XDA and MoDaCo. And yeah, we occasionally still do Windows Mobile app roundups, though until things get exciting again, expect less, not more.

Living Happily Ever After

Lastly, a few odds and ends to make sure your metal'n'plastic darling lives a happy life, at least before the end of its two-year contract.

How to back up your smartphone: Your smartphone probably contains as much personal data as your computer, and it's subjected to way more physical risk. Preempt the pain. Back it up.

How to keep you smartphone clean: These little machines are fantastic at collecting fingerprints, dust and grime. Wipe them off every once in a while.

Any other tips for new smartphone owners? Chuck them down in the comments. Happy Holidays!

Modder WebAcoustics says of the hack:

"Please note that this involves rooting your phone, installing a custom recovery image, and a custom kernel. This is not for the faint of heart"

If that doesn't intimidate you, then hop on over to DroidForums for the details. [DroidForums via The Gadgets via Engadget]

Motorola's fall from grace started when they couldn't come up with a serious successor to the megapopular original Razr, so it's kind of sad to see that right up until their Android renaissance—and maybe even through it—the Razr, now in version 3, is still a core part of their business. But there's a broader point here, about how people use their phones: there are still plenty of folks lingering in the dull, barely-connected land of the dumbphone, where LG appears to be King, but they're emigrating in droves, because they crave one thing: internet:

Smart, dumb, whatever: today, phones are for going online. Which, if you believe Nielson's scores, means phones—especially smartphone—are pretty much for Google. Now, get your pencils out, and let's draw a straight line between Google's dominance on the mobile web and the mysterious but very real Nexus One. Easy, wasn't it? [Nielson]

Ribbit proper is a direct Google Voice competitor, which means it offers number consolidation, calls, contacts management and, well, pretty much everything you need to become your own personal phone carrier. Ribbit for iPhone, though, is a little more bare: calling, texting and address book functions have been replace with the iPhone native functions, leaving only the company's voicemail service intact. But for a lot of people, this is actually pretty great: you get to keep you number, your voicemail gets replaced with transcribed, unlimited, web-stored recordings, and at least for now, it's all free. [iTunes via ReadWriteWeb via Lifehacker]

On either side of the device is an "air holder," where batteries can be recharged, and there's also a USB port for charging other gadgets, like your iPhone, and the AC input for charging the actual device. While it's shown up on king of the concepts site Yanko Design, it's actually going on sale in Japan and Taiwan in the first half of 2010, and then the US after that. [Nobil via Yanko Design]

The Android 2.1 firmware update doesn't bring much to the Droid plate, apart from added speed (the video below shows one modder unenthusiastically exclaiming "I'm amazed by how fast it is"), three new homepage screens, and Google news and weather. There's no multitouch, but then, you already know how to do that. [AllDroid via Engadget]

The bit came during SNL last night, and like all good jokes, was funny because it's true.

As an iPhone user, I definitely chuckled a bit, before I returned to weeping silently in a corner as my phone tried to make an outgoing call from the greater Boston area without success. Must be the storm. Must be. [YouTube via Engadget]

In 2000, Budweiser brought us the inimitable—or perhaps slightly imitable—"Wassup" commercial. Okay, maybe very imitable—Grandmas, Superfriends, Teletubbies, you name it, everyone got into the action.

I always get a little misty when I think of the manners and mores of men who lived in times of yore. The way they used cordless phones and had their friends pick up the princess-phone "extension" lines in the kitchen; the way they clacked away at their clunky desktops while staring at CRT screens. Shit, I mean, they actually had spoken-word conversations with each other! Girls were girls and men were not tied to wireless devices. Those were the days.

Anna Jane Grossman will be with us for the next few weeks, documenting life in the early aughts, and how it differs from today. The author of Obsolete: An Encyclopedia of Once-Common Things Passing Us By (Abrams Image) and the creator of ObsoleteTheBook.com, she has also written for dozens of publications, including the New York Times, Salon.com, the Associated Press, Elle and the Huffington Post, as well as Gizmodo. She has a complicated relationship with technology, but she does have an eponymous website: AnnaJane.net. Follow her on Twitter at @AnnaJane.

Utku, a Product Manager at web design agency Mint Digital, managed to get a Nokia N900, copy of Modern Warfare 2 on the PS3, and a few other presents out of the box by following the commands at hackerbox.co.uk, which was printed on a card on the box, dropped off at his office this morning.

They plugged it into a MacBook via USB, but couldn't get any joy. After connecting it to a Windows machine, they followed the commands, and judging by the photos, the sentence "connecting people" worked like magic, and the box opened with a cloud of smoke.

Corny, yes. Promotional propaganda, true. But it sure does makes me smile. [Nokia Hackerbox via Utku via SlashGear]

Re-enactment of the box hacking, below:

While she concedes that it's "much nicer looking in person," the lack of multitouch in the browser and Maps is a bummer. Here's what she noticed when having a fondle with the Nexus One:

- It's much nicer looking in person than in pictures
- There's a 4 GB micro-SD card installed
- The battery capacity is 1400 mAh
- The screen appears to be OLED (same size/resolution as the Motorola Droid)
- 3G works on T-Mobile USA :)
- I can confirm that there's no 3G on AT&T (EGDE only)
- It's definitely unlocked
- It's super snappy! Faster than the Droid…
- There's no multitouch support in the browser or in Google Maps
- There's no dedicated camera key, but it's the same camera interface as the Droid
- The trackball can be used to focus (like on other HTC devices)
- Low-light performance is decent, but the flash is weak
- Calls are routed the normal way, not using data (VoIP), and sound fine
- The home screen is divided into 5 panes (like the Sense interface on the HTC Hero)
- It's using a micro-USB connector for data/power
- There are some gold contacts at the bottom edge, for a dock perhaps?
- Did I mention it's fast?

The lack of a camera button disturbs me, but other than that, it sounds like a fairly ho-hum Android phone. [Tnkgrl via Engadget]

UPDATE: Alright commenters, you have your wish. Tnkgrl only said there's no multitouch support "in the browser or in Google Maps," which still doesn't eliminate the option of multitouch in other areas of the phone. And of course, it's still just early days yet—there's no reason to believe that Tnkgrl got her hands on a final production unit.

The Ares app development program will of course mean thousands more apps will be available for download, and the 1.3.5 update will help with installing them. As well as talking about the webOS update, Rubinstein also gave hope to non-Sprint fans everywhere, commenting:

"We don't believe in building large portfolios of products. Our focus is around having a small family of really great products. Right now we have two great products in Pre and Pixi and our objective right now is to expand with more carriers and more regions."

They'll probably hold off on releasing update 1.3.5 until CES, where they're expected to announce something big. [PreCentral]

It works! I've never designed an app in my life, but that didn't stop me from creating a masterpiece in, like, four minutes.

As far as I can tell this is something like a full development SDK, insofar as the regular MojoSDK can be considered a full developement SDK. That is to say, while anyone with any development experience will have no problem creating apps with it—in fact, a layperson with a few spare afternoons could probably make something—they're still going to be of the same web-app-like caliber we've gotten used to in the App Catalog. Games, modal UIs, and a lot of the advanced features that make Android and iPhone apps shine are a little beyond Ares' reach, I think. Still, pretty cool stuff. [Palm]

Specifically, if you jump back a year to Q2 2008, when Palm lost an astonishing $508m—no small feat for a company that shipped less than half a million phones during the period—things are downright rosy right now. If you look back to Q1 of this year, though, not so much:

The company shipped a total of 783,000 smartphone units during the quarter, representing a 5 percent decrease from the first quarter of fiscal year 2010

Despite launching a second phone and expanding their international reach with more carriers, Palm's sales have slowed over the last few months, not picked up. CEO Jon Rubenstein is stil optimistic, but that's his job:

We are continuing to execute strongly against our long-term strategy with the delivery of Palm Pixi, the new carrier launches completed this quarter, and the upcoming opening of Palm's full developer program. We're still in the early stages of a long race, and we're energized by the opportunity to compete in this exciting market.

It doesn't take a genius or an insider to know what's wrong with the Pre—its lack of serious app development means that people view it as more of a feature phone than a smartphone—and Rubenstein clearly knows this, and the webOS concept still has a ton of potential. But this is an issue of dollars: if Palm can't start turning this potential into real cash, it'll never get fully realized. Rumors of a Verizon rollout are promising, but they're not a sure thing. And alone, they probably wouldn't be enough—the Pre and Pixi aren't riding on particularly new tech, so Palm needs something fresh to remain a serious competitor.

Anyway, hey, CES is coming up. Do something! [AllThingsD]

Just in case this KINGK tickles your fancy, you can import it from—where else—China for $159.99 now. Do let us know if it "caters to the taste of male friends" like it says on the website. [SZPrice via UberGizmo]

To help satisfy our curiosity (and maybe your own), head over to the poll corresponding to the continent you spend most of your time on and tell us which phone you use:

• Africa
• Antarctica
• Asia
• Australia
• Europe
• South America
• North America

Photo by James Nash (aka Cirrus)