PlayStation Network Is Having Trouble Creating New Accounts Today

People trying to create new PlayStation Network accounts this Christmas are running into a significant digital roadblock which is keeping people from effectively using their new PlayStation 4s. Sony is currently failing to immediately send verification e-mails to new users, hobbling new users’ efforts to create online…

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'We Do Apologize': Life At Sony Customer Service During The PSN Attack

A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he…

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