'We Do Apologize': Life At Sony Customer Service During The PSN Attack

A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he… »1/05/15 5:23pm1/05/15 5:23pm


Sony Is Giving PSN Users Gifts To Make Up For The Hacking

Over Christmas, the self-styled group of lulz-seeking lowlifes known as the Lizard Squad DDoSed the shit out of PSN and Xbox Live, ruining Christmas for untold numbers of 8-year-olds, and by extension their parents. Law enforcement is slowly but surely bringing them to justice, but now Sony is also trying to make… »1/03/15 9:34am1/03/15 9:34am