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'We Do Apologize': Life At Sony Customer Service During The PSN Attack

A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he… » 1/05/15 5:23pm 1/05/15 5:23pm

Sony Is Giving PSN Users Gifts To Make Up For The Hacking

Over Christmas, the self-styled group of lulz-seeking lowlifes known as the Lizard Squad DDoSed the shit out of PSN and Xbox Live, ruining Christmas for untold numbers of 8-year-olds, and by extension their parents. Law enforcement is slowly but surely bringing them to justice, but now Sony is also trying to make… » 1/03/15 9:34am 1/03/15 9:34am

Why It Took Sony Seven Days to Alert PlayStation Network Users to the Security Breach

Personal details, and maybe even credit card details as well, have been stolen from the PlayStation Network after hackers broke into the system sometime before the 19th of April. But why did it take Sony so long to tell its customers—me! You! Your neighbor!—that they were hacked? » 4/27/11 3:30am 4/27/11 3:30am