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more about #customerservice Ninety-9: I question their accuracy, but he has me dead sold on a firewall. more » thechansen: @william.kula: This is based off of what I know, and I'm not sure what, if anything, has changed at Verizon (conversations with old co workers don't e... more » Cosmo hears it: OMG I left the internets on back at my apartment. I have 22Mbps, I better go home and turn it off. more » thechansen: As a former Verizon employee: DSL and DSL speeds are based off of distance from the central office. I believe the 14000 feet, is for 1.5 mbps DSL se... more » kat-lists: I had an unpleasant experience with Verizon when I was trying to get broadband at my house. My neighbor, 20 ft from my house had DSL. They kept tellin... more » HeartBurnKid: Agent of R.O.A.C.H.: That's Verizon for you. I tried to switch to their 7Mb DSL when I moved to my new house, as I was tiring of Time Warner's poor support and service ou... more » davezatz: I'm going to need the Consumerist to start providing audio/recordings. more » OpenPotion: I was a business DSL phone support rep for Verizon in Thousand Oaks, CA. I'm guessing he had an old Fujitsu modem which uses entirely different hardw... more » Hobolicious: What the Verizon rep may have looked like... more » blash: I'm sorry sir, we can't allow you to open your computer and do the maintenance yourself. If you open your computer by yourself with no special trainin... more » Bokusatsu_Tenshi: Coming from an ISP, I can believe in any story. "If you upgrade your Internet speed, some random thugs will knock at your door and beat you senseless.... more » ReiRei0: "I have it on good authority that if you type "Google" into Google, you will break the internet". more » deanbmmv: "I got my parents to upgrade to 10mb, heh-heh-heh" more » Marand: I had something similar happen when I tried to sign up for Verizon a few years ago. They didn't warn me my house would be set ablaze, but I wouldn't ... more » That-One-Person: I feel bad for anyone stuck trying to upgrade to 7MB. Sounds like a major downgrade for most people. more » €hЯ!§, nice comment, but: If the dude had AT&T, the fire would have been 5x smaller. more » Kaiser-Machead: She must've seen the Michael Bay Verizon commercial, but she didn't tell him the bad news in the Michael Bay way. Your non-awesome house can't handle... more » Nathan Obbards: His house wasn't rated for the 1.21 jiggawatts Verizon needs. It's so blazefucking fast that it goes back to the future to get your internets to you. more » Slinkytech: LOL, it's funny cuz it's true. more » jepzilla: I think he misheard. She actually said "If I put in the order for 7MB, I will burn your house down." more » -
#customerservice
Verizon Customer Service Rep: That DSL Upgrade Will Burn Your House Down
Michael just wanted to upgrade his DSL to a faster plan. Yet Verizon jerked him around, each successive rep saying something different, until he was told the upgrade would burn his house down. What? More » -
#theinternet
Some Pages Are Better Off Without Tag Clouds
Tag clouds provide a quick visual summary of the most popular subjects on a particular website. Newegg's "Shopping EggXperience" forum gives customers a place to talk about their problems with the site. They make an excellent couple. UPDATE More » -
#imagecache
AT&T's Tech Support People Are Just as Happy as Their Customers (Updated)
It's just plausible enough to be real, and just real enough to be crushingly depressing. UPDATE: It's fake! But the actual transcript is sort of funny too: More » -
#customerdisservice
My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing Accomplished
Lisa said to me, "Maybe Dell will let me swap out my new battery for a smaller one? I'll just call and ask." I felt a spike of fear. Which was legitimized within 2 hours. More » -
#dell
Dell Doesn't Understand That a "Hard Drive For Laptops" Program Doesn't Fly With Support Customers
So, this guy sends his laptop to Dell for repair and Dell sends him back a hard drive...just a hard drive in a box. So what's the problem here? More » -
#rumor
T-Mobile Lets Furious Sidekick Users Ditch Their Contracts for Free
T-Mobile's initial apologia to Sidekick users grieving their lost data was a joke. A month of free data service? To access what? Now they've manned up, giving affected customers something they might actually want: A way out of their contracts. More » -
#palmpre
Sprint Retracts $100 Palm Pre Deal After Only Six Hours
Here's how this went: AllThingsD found two explicit references on Sprint's website to a deal that gave new Sprint subscribers a Pre for $100. A few hours later, after an almost certainly hilarious "internal review," they canceled it. Uh, oops? More » -
#verizon
Verizon Customers Under Contract Can't Order BlackBerry Tour
Here's something for our hefty "WTF, Verizon?" file: The BlackBerry Tour, soon to be Verizon's top phone, cannot be pre-ordered by existing customers under contract who want to upgrade. What's worse, upgrades may be blocked even after the phone's release. More » -
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#wtf
Best Buy Sells Customer a Large Brick In Place of a MacBook Pro. Literally.
In what's possibly the meanest anti-Apple pun ever, Consumerist reader Ryan was sold an actual brick in a box instead of the MacBook Pro for which he paid over $2,000. More » -
#customerservice
Man Charged $62,000 for Downloading Wall-E While In Mexico
While on vacation in Mexico, Alberto downloaded Wall-E over his wireless carrier's network, only to be slapped with an insane $62,000 bill. More » -
#xbox360
Microsoft Offers Comfort, Warranty Coverage To Xbox E74 Error Victims
For dazed, RRoD-weary Xbox users, hearing that there's one more way that your console might die on you was almost too much to bear. Thankfully, Microsoft has announced that these latest victims are covered, even retroactively. More » -
#customerservice
Best Buy Sells Egregiously Crappy, 9-Year-Old Hard Drive As New, Then Refuses Refund
Best Buy customer Jon purchased a brand-new Western Digital hard drive for store pickup, but when he opened the (sealed) package at home, he found a 30GB, near-decade-old product instead. Best Buy's reaction? "Tough luck." More » -
#nsfw
NSFW: Best Buy Customer Gets Free, Hilariously-Titled Porno With Purchase of DVD Player
There are some serious issues at work here: Best Buy sold a machine as new when it obviously wasn't, and that's no good. But the proof is so gloriously graphic, I'm tempted to overlook it. More »
