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more about #support more comments → Bokusatsu_Tenshi: I know there'll be lots of senseless bashing on the comments, so I'm just here to say that in Brazil, of all the brands I tested, Dell had the BEST co... more » Phong: At least now you will probably have the lightest laptop around. So you got that going for you. #laptops more » OCEntertainment: Somewhere, a guy who sent in a hard drive to get repaired is very pleased to receive a whole new laptop. He is not furiously calling Dell Technical Su... more » Shadowfury: This is a whole new level of faggotry from tech support. Congratulations, Dell, you fail it! #laptops more » PaddyDugan: Having read this story and the comments, there is nothing here to dissuade me from buying a Dell. A single one sided complaint about service followed... more » Lite: hates Illinois Nazis: Heh, I have an application that allows me to control multiple putty screens at once. Whatever it is using to navigate between screens to relay comman... more » dapoktan: This has been happening for 2 months now.. I've had 3 on site tech visits, 2 replacement laptops, and now I need to send out my laptop to a depot to ... more » SigmundTheSeaMonster: This is normal. Complete Care returns your drive incase you need data. The laptop is likely shipping from another depot. Patience. Dell just changed a... more » MrBangBam: This is like sending off your child to boarding school and getting sent back a skull. The whole situation made me chuckle in class - Awesome. #laptops more » swilliams001: Dell lost my wife's entire laptop. I pulled the drive and battery prior to shipping. After two weeks of escalating the issue with their support folk... more » Jrsy Devil's Advocate®: Welcome to the world of cloud computing.. #laptops more » GitEmSteveDave_HatesFriday: Whyon sweet Jebus's dubs do people send their HDD in the laptop? You can check and test a DVD drive w/o the hard drive in just BIOS/a startup disk. #... more » Nick: i once got shoooed off my Michael Dell's drive way. that is all. #laptops more » met2art: Was your customer rep named Hansel? "The files are in the computer! Ohhh..." #laptops more » Malfunktion v2: Note to self: Never own a Dell. #laptops more » -
#dell
Dell Doesn't Understand That a "Hard Drive For Laptops" Program Doesn't Fly With Support Customers
So, this guy sends his laptop to Dell for repair and Dell sends him back a hard drive...just a hard drive in a box. So what's the problem here? More » -
#techsupport
Verizon's Tech Support Repertoire Includes Punching You in the Face
This according to a young gentleman in New York City, who says that a Verizon support guy sent to fix his phone ended up fixing his face, with fists. In corporate speak, I believe that's called "thinking outside the box." More » -
#support
Bra Dryer is the Most Useful Device Shaped Like a Pair of Boobs Ever
Hey ladies, are you sick of air drying your bras and having it take forever? Me too! That's why I totally love this BraDryer concept, which is specially designed for drying off your support garments. More » -
#robots
Turbotax's Customer Support Robot Admits It's a Robot
We've all wondered whether those internet chat support people were robots, but have we ever gotten them to admit that they were robots? Someone just did. [Consumerist] -
#mrtrick
John Mayer Gets Apple Reply after Bug Report Jibba-Jabba
It looks like writing "John Mayer here" really works to get Apple's attention when you report a problem. According to Steve Jobs' fab guitarist, they got back to him directly only four days after he sent the bug report ramblings: More » -
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#robotinvasion
UK Ministry of "Defence" 2008 Grand Challenge for Troop Support Bots
In Summer 2008, Copehill Down in the UK countryside will be full of various military robots. The UK Ministry of Defence has organized a Grand Challenge, in which 14 teams will be competing with various types of robots that are designed to support ground troops. The designs vary from single robots to swarms of small helicopters, and the winning team gets a trophy and funding for their project. [BBC]
