How Good Data Makes Transit Feel More Efficient—Even When It's Not

I tried a little experiment the other day—and I'm not sure why I hadn't tried it before. Before I walked to the bus stop to go downtown, I checked the real-time arrivals for my stop. It turned out the bus wasn't coming for another 11 minutes, so I did the dishes first and only then left the house. The bus arrived when… » 1/29/14 11:00am 1/29/14 11:00am