Gizmodo 
Enter your username and password.
Tip your editors:
tips@gizmodo.com
Editorial Director:
Brian Lam | Email | Twitter
Editor:
Jason Chen
Email | AIM | Twitter
Features Editor:
Wilson Rothman
Email | Twitter
Senior Contributing Editors:
Jesus Diaz
Email | AIM | Twitter
Mark Wilson, Reviews
Email | AIM | Twitter
Contributing Editors:
Matt Buchanan
Email | AIM | Twitter
Adam Frucci
Email | Twitter
Sean Fallon
Email | Twitter
Jack Loftus
Email | Twitter
John Herrman
Email | Twitter
Dan Nosowitz
Email
Chris Mascari
Email
Danny Allen
Email | Twitter
Rosa Golijan
Email | Twitter
Chris Jacob
Email
Columnist:
Brendan I. Koerner
Interns:
Don Nguyen
Email
Kyle VanHemert
Email
Comment Intern:
Nick Ellenoff | Email
Comment Account Questions:
Comments@gizmodo.com
Original material is licensed under a Creative Commons License permitting non-commercial sharing with attribution.
08/19/09
08/19/09
08/19/09
"The report aims to provide unbiased data on big name computers by taking into account both market share and the amount of repair and service calls RESCUECOM had to handle."
Gets me to seriously question how accurate ANY of the data they released is.
For one thing why would ANY user go to RESCUECOM when most likely their machine is covered at worst by the 1 year manufacturers warentie.
08/19/09
08/19/09
08/19/09
03/24/09
I'm not surprised Apple suffers though, given the rate of defects on their previous generation of Macbooks. They're nice computers when they work, and they do address issues when they are discovered, but there are certainly issues with them!
[www.appledefects.com]
03/24/09
03/24/09
Because, you know, people would call them first instead of say, Apple, or Lenovo, or Asus... They're obviously the defacto standard when it comes to judging overall reliability.
(And no this isn't irritation at Apple's support numbers dropping, I don't think the current line of products is as reliable as it should be for what one pays.)
And, you know, since Lenovo mostly sells to businesses rather than consumers. Businesses that quite possibly already have either support staff or a local consultant on retainer...
03/24/09
03/24/09
03/24/09
Fortunately I found a deal on ebay for an equivalent mobo that came with all of the base plastics + touch pad + keyboard.
So I basically just did a screen/RAM/CPU/Wifi-card swap.
And all together it cost about 40% of what Dell would have charged him for the same service (and that includes my profit of ~20% of what I spent on replacement hardware)...
Last I heard from the guy that comp was still going strong.
03/24/09
03/24/09
03/24/09
03/24/09
03/24/09
After the bag of hurt Apple got during the clone era, I don't see them trying again, unless something/someone really works hard to convince them that it can be more profitable than what they're currently doing.
03/24/09
if they stopped bundling hardware with software the quality might go down because of the variety of hardware setups they would have to account for. multiple drivers, issues, etc. The Mac OS works well partially BECAUSE it only runs on limited hardware configs.
03/24/09
So Apple is like the Jedi's seeing how the whole clone thing didn't work out too well for them either..
03/24/09
At the same time, IF OS X were to be ported for the PC, a lot of the Windows problems would probably settle into a place where general users would not have as big an issue. It would vary greatly amongst vendors as well, since some are better at integrating the third-party software, like, for example, Lenovo/IBM. MSI already writes drivers so that their Wind laptop can be Hackintoshed without much issue.
I'm willing to bet that there's a considerable opening for OS X in the PC world, and would be more than willing to develop tons of drivers for it upon entry.
The issue, to me, is not so much the experience of using the OS on third-party hardware, but rather the massive loss of profits Apple would experience if they tried this.
03/24/09
Microsoft sells you their brand of fruit punch in a plain, white or beige plastic bottle. Apple does the same thing except they package theirs in a fancy lead crystal bottle. It all comes down to which one you'd rather drink from..
03/24/09
Because, clearly, EVERYONE should prefer Mac case designs over any of that other crap that is out there on the market...
GTFO.
03/24/09
03/24/09
Biased in what way? Apple products have a signature style. I don't think me pointing that out is news to anyone here. I said it's up to the individual to choose what he or she wants.
Re-read what I said a little s..l..o...w..e...r next time.
03/24/09
03/24/09
03/24/09
03/24/09
03/24/09
03/24/09
Everyone makes mistakes, shit happens, yadda yadda.
If that's not the case, I'd like to see your amazing self-cracking laptop.
03/24/09
Damn you NVidia, damn you all to hell!
03/24/09
03/24/09
03/24/09
03/24/09
You can't be an internet idiot all the time and just accept what they are telling you. First of all...
"RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to enterprise resource planning (ERP)."
How many people are calling in because their iTunes won't open, or FireFox isn't loading YouTube properly? Also, how old are these computers? Obviously most of them are out of warranty, but who's having these problems, G4 owners? G3's?
Do they coun't Windows OS problems with the ASUS and Lenovo or does that count as a Microsoft problem? If so, then you can already see that score going up for Apple as they probably count all hardware and software problems. If they cover eMail, do they count a customer using the wrong port with Mac Mail an Apple problem? Do iPod problems count as well?
You have to ask yourself these questions until you just accept it as gospel.
03/24/09