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Posts Tagged “

Returns

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magsafe replacement

Apple MagSafe Replacements Are Now Free

In our anecdotal experience, Apple has been pretty good about replacing clearly faulty MagSafe power adapters—the ones that split or fray from faulty manufacture. But now they are making their replacement policy official and offering free MagSafe replacements for the MacBook (13-inch Late 2006), MacBook (13-inch), MacBook Pro (15-inch Glossy), MacBook Pro (17-inch). (We read that as all models that use the MagSafe power adapter). Bring in your bad MagSafes to any Apple retailer and they'll take care of you. [Apple via Cult of Mac]

Feature

7:40 PM on Tue Aug 19 2008
By Mark Wilson
6,836 views, 35 comments

Latest by courtneywoah: I just wanted to say thank you consumerist! I just got my new adapter the other day! I was going more »

broken gadgets

Most Returned Gadgets Actually Work Fine, Only About 1% Are Broken

According to the consulting firm Accenture, most consumers are idiots and return gadgets not because they're broken, but because they thought they were broken. The overall return rate seems to be hovering around 11% to 20%, with a full 68% of those being returned because they don't "meet customers' expectations for some reason." Another 27% of returns are due to buyer's remorse, which leaves only 5% to malfunctions. Even if you're taking the higher number, that 20% out of all gadgets get returned, 5% out of that would mean only 1% out of all gadget purchases are broken at purchase. Those chances aren't horrible, but they're not spectacular either. [PCWorld via Inquirer]

4:20 PM on Tue Jun 3 2008
By Jason Chen
2,596 views, 51 comments

Latest by Ben Zvan: @flyboy: Right with you. If only 1% of returned gadgets are broken, then why are 50% of refurbs broken? Do they more »

unconfirmed

Apple Stores Voiding Warranty on Hacked iPhones?

We're unsure if this is a policy or a one-time incident, but Jason O'Grady from ZDNet is reporting that an Apple store refused to service a hacked and unlocked (for T-Mobile) iPhone, saying the warranty was voided and blacklisting "the phone against future service, or return." More »

1:28 PM on Fri Sep 21 2007
By Jason Chen
11,254 views, 27 comments

Latest by max98: I can confirm. I bought an iPhone when in the US 2 months ago (1.1.1). Used Sim Free so I more »

gaming

Xbox 360 Failure Rate: 30%, Says Retailers

We always knew the Xbox 360 failure rate was high, but the only time Microsoft's put any sort of solid numbers on the thing it was always somewhere around 5%. Retailers, on the other hand, have just reported a failure rate of somewhere over 30%. That's pretty ridonkulous. It's a good thing Microsoft support is usually pretty good about taking them back, so you don't have to go all Picard and shout about how many lights there are over the phone. More »

3:50 PM on Fri Jun 22 2007
By Jason Chen
32,786 views, 62 comments

Latest by cnbcjane: I'm a reporter at cnbc putting together a story on people having problems with their original xbox360s (my own son more »

home entertainment

PS3 Greymarket Watch: Scalpers Dumping PS3s Back To Stores

Despite the PS3 costing more than the Wii—and having less units available—it seems Sony's console is easier to find than the Wii. So much so that people are swapping PS3s for Wii straight up. And the scalpers who can't trade for a Wii or flip their PS3s for more than a 10% or 20% profit? They're returning the consoles to the stores they bought them from. More »

2:00 PM on Wed Dec 27 2006
By Jason Chen
1,321 views, 36 comments

Latest by Bowler Hat: Sony's mistake was too little, too late if you ask me, with emphasis on the too little. Look at the more »

announcements

Costco Return Policy: Changing for the Stricter

According to an exclusive by our delightfully jaded friends at The Consumerist, if you have some old Costco merchandise that you've been meaning to return, do it before Jan 1. More »

4:35 PM on Sat Dec 9 2006
By Mark Wilson
21,029 views, 50 comments

top

Half Of All Gadgets Returned To Stores Actually Work

Even the most technologically inclined amongst us encounter products so overly bedecked with buttons and features that we can't imagine how normal people could possibly use them, and it turns out we're right and they actually can't: More »

5:45 PM on Mon May 15 2006
By gizmodo.com
105 views, 15 comments

portable media

Return a 5G iPod-Why? Because You Can

Scratched your video iPod? Return it. Cat puked on your 5G iPod? Return it. Don't like last week's episode of Lost on your iPod? Go stuff yourself. Apple is allowing the returns of fifth-generation iPods that show any sign of hardware failure (including general abuse) with no questions asked. A nice gesture, right? Kinda makes you reconsider signing up for the class action lawsuits—NOT! Because guess what? This new policy is only for Europe, Latin America and Asia-Pacific. No love for us here in the good old US of A. I guess Jobs figures we've got enough crap and enough cash that if something goes wrong with a 5G iPod, we'll just buy something newer. The official message to Apple's channel partners reads: "For a short period of time, Apple will be evaluating all forms of hardware failure on the recently announced fifth-generation iPod." Nothing specific mind you, but I guess this was just preemptive at this point. So, hey, if you're traveling out of the country and feel like trading in your nasty old 5G iPod, let us know how it goes. More »

2:01 PM on Fri Oct 28 2005
By tgrumet
611 views, 4 comments

Latest by fluffy: Somewhat off-topic, but why do people refer to the iPod Video as the 5G? It's actually the 6th-generation mainline more »