returns - Gizmodo

posts about #returns more →
CircuitCity.com Is Back With a Limited Return Policy That's Crappier Than Ever
Android Market Policy Details: You Can Return Apps
Apple MagSafe Replacements Are Now Free
Most Returned Gadgets Actually Work Fine, Only About 1% Are Broken
Apple Stores Voiding Warranty on Hacked iPhones?
Xbox 360 Failure Rate: 30%, Says Retailers
PS3 Greymarket Watch: Scalpers Dumping PS3s Back To Stores
Costco Return Policy: Changing for the Stricter
Half Of All Gadgets Returned To Stores Actually Work
Return a 5G iPod-Why? Because You Can

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fuchikoma
05/27/09

In reply to CircuitCity.com Is Back With a Limited Return Policy That's Crappier Than Ever
I've had that at other stores - blame the manufacturer in at least some cases.

I had a Samsung YP-Z5 from Future Shop, and when it dropped dead in a month, I had to ship it to Samsung in BC, who shipped a replacement back.

Same with Apple products - my first iPod Touch's touchscreen went flaky on one side, and instead of exchanging it, I had to go to Apple's site, run through their process to deem me worthy of service, then wait for them to mail me an empty box, which I put the Touch into, sent back, and waited for a replacement unit.

Some manufacturers simply demand deals like this...
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bosskev
05/27/09

In reply to CircuitCity.com Is Back With a Limited Return Policy That's Crappier Than Ever
Well, circuitcity.com might not be the only online presence that won't stand behind its product.

Back in November of 2008, I read a story here on Gizmodo that was poorly written, badly researched and, worst of all, never made me laugh. I've been trying desperately to get a refund ever since, but Gizmodo pretends not to hear me.

For anyone who cares, the facts are all laid out in "My Manifesto", volumes 3-4. And, Gizmodo, I'm not going to be ignored.
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Kaiser-Machead
05/27/09

@bosskev: In lieu of compensation for such terrible service, the Pony & Kaiser company is willing to dispatch said purveyors of poorly prepare piffle. At your request, we're willing to not only do a number on this particular pilgarlick that lowered your Gizmodo experience, but we're willing to email footage of the event in total. Of course, all parties involved in the video, save for the mark, will remain anonymous.
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Purple Dave
05/28/09

@bosskev:
Since you're outrageously dilinquent on paying for services rendered by Gizmodo, I'm guessing they won't be feeling very urgent about refunding the money you have yet to pay.
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Kaiser-Machead
05/27/09

In reply to CircuitCity.com Is Back With a Limited Return Policy That's Crappier Than Ever
Igor, by my hand and God's, I've brought my creation to life. It's alive! ALIVE! Of course, it probably won't live long with all of those defective (but CHEAP!) organs I stuffed into him, but it's ALIVE!
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GitEmSteveDave_IsSlacking
05/27/09

In reply to CircuitCity.com Is Back With a Limited Return Policy That's Crappier Than Ever
Could be worse. It could say they accept all returns, in person, at their B&M/Retail store, which just happens to be located on the former location of Ted Kyzinski's shack, from the hours of 6am-7amGMT.
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.357
05/27/09

In reply to CircuitCity.com Is Back With a Limited Return Policy That's Crappier Than Ever
Zombie site!
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nala1908
05/27/09

In reply to CircuitCity.com Is Back With a Limited Return Policy That's Crappier Than Ever
bwahh!! i though circut city was dead. i guess not.
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Hello Mister Walrus
05/27/09

@nala1908: Circuit City is pretty much dead. Imagine if someone skinned you and wore your skin as clothing. That's pretty much what Circuitcity.com is.
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TheCrudMan
02/17/09

In reply to Android Market Policy Details: You Can Return Apps
Half the time turning your phone all the way off and on a few times will make apps that crash work.

Also, I think allowing people to return apps is a baaaaad idea...I mean, most apps are little fun gimicky things that are fun for a few hours and then aren't again...but I think developers should still be able to make money off that. I think 24 hours is a bit too long, it should honestly be more like 24 minutes: I delete anything not truly worthwhile from the free app bin well within that time, 24 hours is enough time to beat a game, get bored of it, and return it, if you're in that cheapskate mindset, and I don't think that that's fair to developers.

Unlimited reinstalls, nice.
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BeautifulAgony
02/17/09

@TheCrudMan: If the app works a majority of people will keep it, regardless of whether or not it is gimmicky. People buy real-world gimmicky items all the time. Allowing people to return items that don't work or are simply not as functional as adverised is a good way to do business. This is a brilliant move that will encourage people to try new apps And furthermore, knowing that customers can return apps, will encourage developers to make apps that work as advertised.

The software industry is just about the only business model where customers can't return something that doesn't work. Once it's been opened and installed, customers generally have no recourse (other than identical item replacement, which is pointless in the event it doesn't work properly).
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TheCrudMan
02/17/09

@BeautifulAgony:

I have yet to see an app on the app store that actually completely does not work in any way not due to user error. Such as...Sim City, as mentioned above.
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BeautifulAgony
02/17/09

@TheCrudMan: That's not entirely the point. I'm sure there are any number of apps that don't completely suit a users' needs, but until purchased, downloaded and installed, and tested, there's no way to really know.

Unless every app is downloadable and usable for a trial period, then having a retun policy is, in my opinion, 100% necessary. It's just good business policy that respects the customer and gives more options and choice. That's never a bad thing. Apple, on the other hand, is all about minimizing customer choice and arbitrarily limiting what the customer is allowed (or is able) to do. It's pretty much their de facto business model, and always has been.
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