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The Handbook Comcast Employees Use to Keep You From Leaving

A few weeks ago, the Comcast call heard 'round the world sent the internet into a cable-call-center-hating frenzy—and for good reason! But customers aren't the only victims here; even Comcast itself said the so-called "rep from hell" was just following orders. And now, thanks to a copy secured by The Verge, we know… » 8/04/14 2:00pm 8/04/14 2:00pm

Comcast Employees Spill How Hellish Life Is on Their End of the Phone

Last week, the Comcast call heard 'round the world struck a major chord with nearly everyone. We've all had that maddening phone call with a sales rep who just won't quit. What you might not realize is that as we're slamming our heads against our phones, they are too. It's not they won't stop, but that they can't » 7/24/14 5:41pm 7/24/14 5:41pm