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Original material is licensed under a Creative Commons License permitting non-commercial sharing with attribution.
10/28/09
Wait, did we really? #msndirect
10/28/09
2012: A Roland Emmerich Film. In Theaters November 13, 2009. #msndirect
10/28/09
Dude, your post was such a blatant ad. It's disgusting.
Brought to you by Carl's Jr.
[www.imdb.com]
(just kiding, I love you) #msndirect
10/28/09
Thanks for the heads up Giz. I'll let my brother know to cancel his 'scription. #msndirect
10/28/09
10/28/09
10/28/09
MSN Direct is an FM radio-based digital service which allows 'SPOT' portable devices to receive information from MSN services. Devices that support MSN Direct include wristwatches, atomic desktop clocks, in-car GPS satellite navigation units, and even small appliances such as coffee makers. Information available through paid "channels" includes weather, horoscopes, stocks, news, sports results and calendar notifications. The service also allows users to receive notifications of new messages on Windows Live Messenger. #msndirect
10/28/09
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10/08/09
Recently, I had some problems with my almost 3 year old laptop(end of life as far as I'm concerned, just over a month left on warranty.) Dell tried several times to repair my laptop. In each instance, a part was overnighted and a tech sent out the next day, save for the instance that I requested the part sent to me so I could fix the problem to my satisfaction.(if I can't fix it, there's really a problem) Dell basically bent over backwards trying to correct the problem.
After unsuccessfully repairing the problem, despite having replaced virtually the entire machine, Dell decided to do a laptop exchange. The rep informed me that it would be a newer model. Despite the fact that any newer model would likely be an upgrade, especially with regard to the basic specs, I politely voiced my concerns about the resolution of the screen and a couple of my other requirements(bluetooth, I HATE dongles). I was assured that I would be satisfied with the replacement. Less than a week later, I had a new computer.
What did Dell send me?
A completely loaded Studio 15. And, when I say completely loaded, I mean completely loaded... as in EVERY single upgrade. $1900+
I believe that's called "hitting one out of the park."
10/08/09
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08/06/09
08/06/09
08/06/09
We were only allowed to do software support and if it was a format and reinstall we had to send them to India. I had people cry on the phone not to send them to India. I tried to do a reinstall once and almost got fired before the user could stick the OS disk in the drive.
08/06/09
Getting a clear understandable issue to a problem is what good customer service is about.
FWIW: I've gotten good service from MS when I speak to US-based CSRs and terrible service from India and Belarus based CSRs. And I got good service from an India-based CSR from Linksys.
08/06/09
But really, I have zero faith in any of these companies to provide adequate service, so I've pretty much settled into the idea that if I ever do buy anything with their stamp on it, it'll be some warranty-less box that I'd tinker with myself, and buy brand new from the folks that actually seem to give a rat's hairy gonad about backing up their wonky equipment.
People can say what they want of Apple, but hell if I'd ever trade their service for any of these other jokers put together, and that alone justifies the prices I pay for their wares for me.
Legend has it that a stern word and a genuine show of agony can score some meager freebie to alleviate your suffering, as told by a great Apple sage.
08/06/09
-of course my last Mini 9 was my last purchase from Dell also, so there ya go.
08/06/09
At least in this test it was a timed test as well as asking for support for relatively well known tasks.
08/06/09
Finally, I got in touch with a pleasant customer service representative who was absolutely horrified by the record of my service, and offered to replace the entire laptop with a brand new manufactured model. It has a good ending, but it's been an absolute horror story, and even though my first Latitude was clearly that 1 in a million factory defect still shipped out, I'm not going to take my chances with Dell ever again.
08/06/09
I have a D630 that had a DIMM crap out shortly after I got it. I called Dell and told them the result of their system diagnostics. They gave me the option of sending it in or shipping me a DIMM and replacing it myself. Five minutes later I was done with the call, and the next morning I had a new working DIMM.