Good news and bad news for serial phone-flippers: Starting on the 23rd, T-Mobile's Jump plan will let you upgrade your phone any time you want, not just twice a year. But! You'll have to have paid off half the value of your current phone in order to swap to the newest thing, a limitation that wasn't originally there. [ » 2/14/14 2:23pm 2/14/14 2:23pm

Sony Xperia Z1S Review: Big Camera In a Sleek Package

Sony finally got one mostly right when it came to tablets last year, but the Japanese company has struggled more with phones. The Xperia Z is the closest thing it's had to a success, and ultimately, it left us wanting more. So, we were excited when we first saw the Xperia Z1S, which on paper looked like a champion. A… » 1/13/14 9:00am 1/13/14 9:00am

T-Mobile Will Pay Your Early Termination Fee If You Switch

Today T-Mobile isn't crashing any parties. Well, not directly. But the magenta carrier has found another way to get up in the faces of its competitors. Ultimately, it's a move that may make the other carriers prefer the party-crashing: It's going to pay for you to move away from its rivals. The carrier thing is getting … » 1/08/14 3:50pm 1/08/14 3:50pm

Sony Xperia Z1S: This Thing Could Be Really, Really Good

In what is certainly the most enticing phone we've seen at CES thus far, Sony's Xperia Z1S is heading to the U.S. as a T-Mobile exclusive, and it looks like an absolute powerhouse (as does its little buddy, for those who like smaller phones). Where to begin? » 1/06/14 8:00pm 1/06/14 8:00pm

Your Worst Customer Service Horror Stories

While my own Verizon horror story did work out in the end (replacement phone received, $500 penalty avoided, woohoo), not many people have a globe-spanning soapbox like Gizmodo upon which to kvetch. Here are ten of the most stupendously terrible cases of customer service our readers have had to endure. » 12/27/13 11:00am 12/27/13 11:00am