T-Mobile Can't Afford to Keep Doing This Whole "Uncarrier" Thing

T-Mobile and its "Uncarrier" strategy are great. Selling people reasonable phone plans without locking them into ridiculous contracts is fantastic and consumer friendly. Unfortunately, good ideas don't always make good business sense. The head of T-Mobile's parent company said as much in a recent interview; T-Mobile… » 1/19/15 2:45pm 1/19/15 2:45pm

Data for Your Watch Could Cost As Much As Data for Your Tablet

The Galaxy Gear S, another Samsung wearable among many, will be available in the U.S. on Nov. 7 and unlike its other Gear siblings, the S can have its own data connection. Unfortunately, it looks like carriers will make you pay for this thing (and potentially any other data-enabled smartwatch) as if it were a… » 10/30/14 1:17pm 10/30/14 1:17pm

All of T-Mobile's New Phones Will Have Free Wi-Fi Calls and Texts

T-Mo's CEO John Legere, attired in his traditional pink and black garb, took the stage in a San Francisco mobile store and immediately started down his long list of carrier bashing before announcing his company's seventh addition to its ongoing Uncarrier. Now, every phone T-Mobile sells will come with Wi-Fi calling… » 9/10/14 4:49pm 9/10/14 4:49pm

Not Just Comcast: 19 Stories From Call Center Hell

Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason. But what many of us keep forgetting is that it's not just Comcast. The call center system as a whole is broken. And as you'll see from the tales below, it's breaking its employees along with it. » 7/28/14 1:16pm 7/28/14 1:16pm