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Mon Dec 7
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  • posts about #tmobilesidekick more →

    Microsoft "Making Steady Progress" On Sidekick Data Recovery

    "Most, if Not All" Sidekick Data Recovered

    Sidekick Data Fiasco: Some Users' Contacts Returned

    The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money

    T-Mobile Lets Furious Sidekick Users Ditch Their Contracts for Free

    T-Mobile Sidekick Out(r)age: Your Data's Probably Gone Forever

    Sidekick 2009 Is the Sidekick Blade?

    T-Mobile Blocks Stolen Cellphone Tracking Despite Victim, Cops' OK

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    Dsmvwl  Admin  Promote to frontpage Approve user Ban user ×
    Image of Duckspwn Duckspwn
    10/15/09

    In reply to "Most, if Not All" Sidekick Data Recovered
    This makes me angry. No, I'm not mad at the companies involved. I'm mad at the massive toddler bitchfit that resulted from this outage. Give me a break, it's not that big of a deal people. You can live without your phone for a little bit, it's not essential to your life. They act as if their mental, emotional, and physical health was drastically affected. Lawsuits? Greedy, opportunistic bastards. Did they consider using their new found phoneless freedoms to go outside and/or enjoy some peace and quiet? Take a walk in the park or something, occasionally it's nice to be tech free. I realize that some people may have sincerely needed their phone for emergencies, work, etc, but I would bet the majority of those affected are just whining like spoiled children. #sidekickdatarecovered
     Reply
    Duckspwn was starred Duckspwn was unstarred
    Image of autoclavicle autoclavicle
    10/15/09

    @Duckspwn: What if this had happened to you? #sidekickdatarecovered
     Reply
    Duckspwn promoted this comment autoclavicle was starred autoclavicle was unstarred
    Image of Duckspwn Duckspwn
    10/16/09

    @autoclavicle: I would grin and bear it. Like a man with lots of bottled up rage. A proper man. #sidekickdatarecovered
     Reply
    Duckspwn was starred Duckspwn was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    10/15/09

    In reply to "Most, if Not All" Sidekick Data Recovered
    That's provided all of those SK owners out there haven't already gnawed their phones in half. #sidekickdatarecovered
     Reply
    Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of Lite: hates Illinois Nazis Lite: hates Illinois Nazis
    10/13/09

    In reply to Sidekick Data Fiasco: Some Users' Contacts Returned
    Look, Sidekick, I know this is your time in the spotlight, and I'ma gonna let you talk in a minute but the iPhone lets you back up your contacts to your own machine as well as store them in the cloud.
     Reply
    Lite: hates Illinois Nazis was starred Lite: hates Illinois Nazis was unstarred
    Image of Patrick Van Patrick Van
    10/13/09

    @Lite: hates Illinois Nazis: you can do that with a sidekick too but most users tend not to do it. consider the vast majority of the target users. Do you think a 14-18yo female or some club kid is thinking about backing her contacts up to a pc/mac?
     Reply
    Lite: hates Illinois Nazis promoted this comment Patrick Van was starred Patrick Van was unstarred
    Image of Lite: hates Illinois Nazis Lite: hates Illinois Nazis
    10/13/09

    @Patrick Van: Now you're just clouding the issue with facts here. This is no place for facts!
     Reply
    Lite: hates Illinois Nazis was starred Lite: hates Illinois Nazis was unstarred
    Image of Invisobel Invisobel
    10/13/09

    @Lite: hates Illinois Nazis: Don't worry, I got it...
     Reply
    Lite: hates Illinois Nazis promoted this comment Invisobel was starred Invisobel was unstarred
    Image of frigg frigg
    10/13/09

    In reply to Sidekick Data Fiasco: Some Users' Contacts Returned
    This is why if someone gives me an important number, I write it down on a piece of paper and swallow it. That way I'll have it forever. Sure, when I do this, people tend to look at me like I'm crazy. But after this whole Sidekick fiasco, I'm thinking crazy like a fox, huh!
     Reply
    frigg was starred frigg was unstarred
    Image of Ruthless, If you let me Ruthless, If you let me
    10/13/09

    In reply to Sidekick Data Fiasco: Some Users' Contacts Returned
    I was talking to my friend last night that has a Sidekick: She followed T-Mo's instructions, didn't turn her phone off. Once the outage was out, she re-imported all of her contacts from the SIM card.

    I would surmise that SIM card backup was they key to all the above, not the turning off of the devise. Harsh lesson for those that didn't backup.
     Reply
    Ruthless, If you let me was starred Ruthless, If you let me was unstarred
    Image of S-Express S-Express
    10/13/09

    In reply to Sidekick Data Fiasco: Some Users' Contacts Returned
    CNN said that T-Mobile had saved some user's contact details to the last working Apple Time Machine in the US - and that these contacts were restored just seconds before that Time Machine burst into flames after 17 months of service.

    Everyone else's data was stored on a modified XBox 360, so they were screwed.

    Who'd have thought....
     Reply
    Kaiser-Machead promoted this comment S-Express was starred S-Express was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    10/13/09

    @S-Express has a pet troll: Nathan:
     Reply
    Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of aja175 aja175
    10/13/09

    In reply to Sidekick Data Fiasco: Some Users' Contacts Returned
    "Hi, sidekick users? T-Mo here... Sorry 'bout that data issue, but ya know if you buy this shiny new android phone it shouldn't happen again. Here's $100 off the new shiny toy for your trouble."
    mmhmm...
     Reply
    OCEntertainment promoted this comment aja175 was starred aja175 was unstarred
    Image of OCEntertainment OCEntertainment
    10/13/09

    @aja175: I mean, come on. It's not like GOOGLE'S gonna have server trouble! They're Google! When have you ever had an issue accessing your data through a Google service?

    .......Wait..
     Reply
    OCEntertainment was starred OCEntertainment was unstarred
    Image of Slack3r78 Slack3r78
    10/13/09

    In reply to The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money
    So how long before we see T-Mobile file suit against Microsoft? This is essentially Microsoft's screwup and Tmo is the one that's going to take the hit for it. I'd be rather surprised if it doesn't end up getting litigated.
     Reply
    FigNinja promoted this comment Slack3r78 was starred Slack3r78 was unstarred
    Image of FigNinja FigNinja
    10/13/09

    @Slack3r78: It might never come to litigation but I wouldn't be surprised if T-Mobile gets a big chunk of change out them anyway. Sometimes remedies for this stuff are spelled out in the contract. Even if it isn't, MS would do better PR-wise to settle quietly and get this out of the press.
     Reply
    Edited by FigNinja at 10/13/09 12:56 AM FigNinja was starred FigNinja was unstarred
    Image of Slack3r78 Slack3r78
    10/13/09

    @FigNinja: Well, the main reason I think that this could get ugly is that it stands to really hurt T-mobile in a big way. They're the ones having to try to compensate Sidekick users, they're likely to lose an not insignificant number of subscribers over it, and that's not even getting into what it stands to do to their reputation given the devices were branded T-Mobile rather than Danger/Microsoft.
     Reply
    matt buchanan promoted this comment Slack3r78 was starred Slack3r78 was unstarred
    Image of jenner8675309 jenner8675309
    10/12/09

    In reply to The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money
    I like how they don't say "everyone" for the $100 credit. Every attempt T-Mobile has made to help rectify the situation for me (yes, I am a user) has failed. Luckily I had my stuff backed up, but had no data services. So does that mean since I didn't lose my info I don't get the $100, even though I had no use of internet, email, etc? Not fair to punish those who are responsible!
     Reply
    FigNinja promoted this comment jenner8675309 was starred jenner8675309 was unstarred
    Image of FigNinja FigNinja
    10/13/09

    @jenner8675309: I think they mean that people like you get the one month of free data service as compensation. What disturbs me is the wording, "significant and permanent loss of personal content". Who says what is significant? I don't like wiggle room in these kinds of statements.
     Reply
    FigNinja was starred FigNinja was unstarred
    Image of snitch snitch
    10/12/09

    In reply to The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money
    I just wonder why did Microsoft had to stick their nose into this company, I don't have anything against microsoft but everything they touch is turning to crap lately. I had a few hundred Pictures and email attachment in my Hotmail account that whore sitting there for years, all it took was microsoft to start messing around with their New Microcrap live shit, and they where all gone.
     Reply
    Kaiser-Machead promoted this comment Edited by snitch at 10/12/09 10:05 PM snitch was starred snitch was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    10/12/09

    @snitch: UGH. YES. Because of Microsoft's fuckuppery, I don't touch Hotmail for anything important. It's basically my junk box, which fits it like a speedo.
     Reply
    Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of bobinravenswood000 bobinravenswood000
    10/12/09

    In reply to The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money
    Actually, Dan, T-Mo is the only white hat in this story. Maybe you have better info that didn't make it into this brief post, but every account I've heard points out that in this case the data's SAN was managed by Hitachi as a contractor to what was left of the old Danger Inc., now owned by Microsoft. With more than a million Sidekick users sending T-Mo at least $50 a month, the carrier's got some pretty strong incentive to be sorry and to want its users to be happy.
     Reply
    FigNinja promoted this comment bobinravenswood000 was starred bobinravenswood000 was unstarred
    Image of FigNinja FigNinja
    10/13/09

    @bobinravenswood000: T-Mobile is the one that took people's money and the one's that needs to keep customers so they're going to be the front line in making it good. Hopefully they'll get to take it out of MS (who will hopefully take it out of Hitachi). I think they're getting raked for something that isn't much their fault, though.
     Reply
    FigNinja was starred FigNinja was unstarred
    Image of ducttape38 ducttape38
    10/12/09

    In reply to The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money
    They should also let customers get new customer pricing on any phone that they wish.

    If I had a Sidekick, the last thing that I would be doing is using the same device and waiting for the same thing to happen all over again.
     Reply
    FigNinja promoted this comment ducttape38 was starred ducttape38 was unstarred
    Image of FigNinja FigNinja
    10/13/09

    @ducttape38: I think that's the biggest thing they could do to keep customers. Even if a customer realizes T-Mobile wasn't the source of the problem, they will likely want out of the Sidekick and they won't think it's fair to have to pay full price on a replacement phone. If that's the choice they're given, they'll bail.
     Reply
    FigNinja was starred FigNinja was unstarred
    Image of Software_Goddess Software_Goddess
    10/12/09

    In reply to The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money
    Anyone that trusts their phone companies server to store their lives, is a fool!

    Back up your data!!!
     Reply
    Software_Goddess was starred Software_Goddess was unstarred
    Image of Ruthless, If you let me Ruthless, If you let me
    10/12/09

    @Software_Goddess: myTouch backs up straight to GMail contacts for me. So unless Google goes down in flames, my contacts are at least OK.
     Reply
    Ruthless, If you let me was starred Ruthless, If you let me was unstarred
    Image of ovil200 ovil200
    10/12/09

    @Ruthless, If you let me: Same for me with my G1. The one feature of my phone I'll be glad I have in the long-term. I have over 200 contacts. I tried to jailbreak my G1 a few months ago, just like I used to jailbreak my iPhone and other phones, and boom. Bricked. I sent my phone to T-Mo, and they replaced it for free. I was worried about all my contacts being lost, but upon the initial required sign-in to my Gmail account, ALL of my contacts were back in my phone. Hooray for Android/Google.
     Reply
    ovil200 was starred ovil200 was unstarred
    Image of Andrés Felipe Barros Andrés Felipe Barros
    10/13/09

    @ovil200: You can actually do this with any phone that has MS Exchange support. Yes, even the iPhone (gasp!).
    The big G calls it Google Sync ([www.google.com])
     Reply
    FigNinja promoted this comment Andrés Felipe Barros was starred Andrés Felipe Barros was unstarred
    Image of FigNinja FigNinja
    10/13/09

    @Ruthless, If you let me: At least we know Google's general server model entails a lot of redundancy.
     Reply
    FigNinja was starred FigNinja was unstarred
    Image of FigNinja FigNinja
    10/13/09

    @Andrés Felipe Barros: OMG! Something good about WinMo!

    Edit: Aside from the XDA folks. I could never hate on them.
     Reply
    Edited by FigNinja at 10/13/09 1:14 AM FigNinja was starred FigNinja was unstarred
    Image of dragon:ONE dragon:ONE
    10/12/09

    In reply to The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money
    ... So they're giving you money to spend right back with them?

    Sorry, make it a prepaid VISA or a straight out check. I don't think a majority of your Sidekick users will continue on with T-Mobile.
     Reply
    dragon:ONE was starred dragon:ONE was unstarred
    Image of fryhole fryhole
    10/12/09

    @dragon: ONE: If I were a sidekick user, I would bail on the sidekick completely, since microsoft/danger blew it and not T-Mobile. At least this way they can switch to newer phone for cheaper...
     Reply
    fryhole was starred fryhole was unstarred
    Image of Andrés Felipe Barros Andrés Felipe Barros
    10/12/09

    @fryhole: [average sidekick user] Yeah.. I'll be bailing on my Sidekick, which is made by T-Mobile (see the big shiny logo on the phone?).

    By the way, who is this Danger guy you're talking about, and what does he have to do with my T-Mobile Sidekick?
    [/average sidekick user]
     Reply
    Edited by Andrés Felipe Barros at 10/12/09 10:29 PM Andrés Felipe Barros was starred Andrés Felipe Barros was unstarred
    Image of henrybear henrybear
    10/12/09

    @Andrés Felipe Barros: hah...I like what you did with that sarcasm.

    But that $100 of T-Mobile monies is going RIGHT back into getting that new Bold 9700 when it hits =]
     Reply
    FigNinja promoted this comment henrybear was starred henrybear was unstarred
    Image of Merton Merton
    10/12/09

    In reply to The Great Sidekick Data Outage of 2009: T-Mobile Offers $100 in Apology Money
    Maybe this will teach them to stop bitching about Google Voice.
     Reply
    Merton was starred Merton was unstarred
    Image of krztov krztov
    10/12/09

    @Merton: when was t-mobile bitching about google voice?
     Reply
    krztov was starred krztov was unstarred
    Image of Merton Merton
    10/12/09

    @krztov: for some reason I thought this was AT&T. Sigh.

    Shows how good I can read. (To my defense, its been a loooonnnnggg day)
     Reply
    FigNinja promoted this comment Merton was starred Merton was unstarred
    Image of FigNinja FigNinja
    10/13/09

    @Merton: Upvote for humility.
     Reply
    FigNinja was starred FigNinja was unstarred
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