When the New Horizons probe glitched and went into safe mode last weekend, the situation was worse than anyone outside the lab even knew. For hours, the lab heard not a peep from their probe, uncertain if it even still existed. When it finally called home, it was the first-ever test of the backup computer.
Being a tech blogger has made me the default tech support for my family. Especially for my mother. While she's pretty savvy, all things considered, she still asks me some pretty funny questions.
Relationships are hard. Especially when your partner inhabits a completely different realm of sentient existence that your frankly puny human mind could not be expected to fathom under any circumstance. The good news? You've got tech support.
One time I called Time Warner customer service because the internet was out in my apartment. The man I spoke to was friendly. He had information about an outage in my area. He had an estimate of how long it would be before service was restored. And he was allowed to tell me that estimate.
I'm at my parents' house for the weekend. Loosely translated, I'm doing some minor tech support for the next few days. My mother just implored: Siri now hates me. Can you help me? Sure, mom.
Did you get a bunch of new gear today? Got some questions about how to use it?
Your mom's router is broken, your dad's laptop is frozen, your aunt's tablet is covered in bees, and they're all looking at you, tech blog reader, to fix it before and after Turkey. Not all family is equal.
Don't dial up Dell's slimy tech support unless you hate yourself. Laptop Magazine did some undercover sleuthing and in a simple call about a battery issue, a rep claimed that they had won a sweepstakes that entitled them to pay Dell $317 for a four-year extended warranty. What luck!
Problem: you've got a computer that you want to take from one location to another. You see your hands, you see the iMac, you just can't for the life of you figure out what comes next. Apple to the rescue!
I swear to fucking God, if I come home this Christmas and find out my parents are still unplugging their computer from the wall when they want to turn it off, I will fucking snap.
It's an all-too familiar plight: every holiday season you head home for some togetherness and good cheer, and suddenly you're a one-man tech support team for a family of techno-neophytes. But take heart! This year, Google's on the job.
There's a chick two phones over with a stuffed penguin doll and a poster of some bearded dude with swords. Tech support? Heck, I'd want to be transferred over to her for any call.
Captain Christian Balan shows holding a spool of Cat-5 cable, eager to play tech support. If he can get the computers running in this relatively-prosperous town of 4000 people, maybe the platoon will get some tips about local insurgent activity.
Click to viewOh what a tangled web we weave. The local ABC affiliate in San Francisco is reporting a scandalous tale of misplaced nude photos, fraudulent laptop purchases, pornographic websites, and a Dell tech support guy—basically an internet soap opera.
According to MacRumors, Apple is looking to make some minor changes to their Genius Bar. The focus will be on an active queue management, employee multitasking, and performing more overnight repairs. Basically, non-Genius Bar staff will now help walk-in Genius Bar customers, Genius folks will now juggle multiple…
There was a time when I was the family "tech guy." Assembling sounds systems and debugging computers was my household contribution. These days, however, I'm not sure I could pick an HDMI cable out of a box of snakes.
Looks like those Russian spies who've been lurking around the US recently aren't so different from you and I. They also have to deal with incredibly crappy tech support representatives, long wait times, and stupid suggestions.
Honestly, it's safer for all involved if old people just stayed seated in front of The Young and the Restless. Here's what happened a few weekends ago when a "mature" lady didn't understand why Pac-Man was on her Google.