What's Your Most Positive Tech Support Experience?

One time I called Time Warner customer service because the internet was out in my apartment. The man I spoke to was friendly. He had information about an outage in my area. He had an estimate of how long it would be before service was restored. And he was allowed to tell me that estimate. » 10/13/13 2:00pm 10/13/13 2:00pm

The Young and the Restless and the Tech Support Guy Who Wanted Nude…

Click to viewOh what a tangled web we weave. The local ABC affiliate in San Francisco is reporting a scandalous tale of misplaced nude photos, fraudulent laptop purchases, pornographic websites, and a Dell tech support guy—basically an internet soap opera. » 7/30/10 1:29pm 7/30/10 1:29pm

Apple Making Minor Changes To the Genius Bar

According to MacRumors, Apple is looking to make some minor changes to their Genius Bar. The focus will be on an active queue management, employee multitasking, and performing more overnight repairs. Basically, non-Genius Bar staff will now help walk-in Genius Bar customers, Genius folks will now juggle multiple people … » 7/14/10 1:15pm 7/14/10 1:15pm