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Posts Tagged “

Tech Support

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genius says what

Apple Store Geniuses Might Actually Be Dunces

You've probably wondered what it takes to become a Genius at an Apple Store. I mean, they're called Geniuses, and it's Apple, and they only deal with Apple products, so they know them to the core, right? Well, in at least one Apple Store, not so much. MacBlogz's Aviv went through the whole process of applying, which he has helpfully documented for us. After answering 17 out of 20 ridiculously easy technical questions correctly, he was offered the job for $17 an hour (which you can see in the letter below). Because that made him not just a Genius, but a superstar. More »

9:30 PM on Fri Sep 26 2008
By matt buchanan
46,157 views, 105 comments

Latest by SavitaKole: Here's what I don't understand... There are independent Apple dealers like us who have been on the front lines more »

wal-mart

Wal-Mart Fires Broadside Into Best Buy With Talk of Geek Squad Knockoff

By way of sister site The Consumerist comes word this afternoon that big box chain Wal-Mart is "very interested" in expanding its services into Best Buy's Geek Squad territory. "We are looking at different options," said Gary Severson, a Wal-Mart senior vice president. Tough luck for Best Buy on that one, should it come to pass. According to MarketWatch, analysts consider Best Buy's Geek Squad operation a key differentiator compared to Wal-Mart. So, the question is, if Geek Squad guys drive those black and white VW Beetles, would Wal-Mart stormtroopers technicians fly Star Destroyers drive SMART cars? [MarketWatch via Consumerist]

6:00 PM on Sun Jun 8 2008
By Jack Loftus
5,710 views, 45 comments

Latest by celticchrys: The same chain where I've had various employees of the electronics departments in different stores over the years: more »

question of the day

Question of the Day: Which Company Has The Worst Computer Tech Support?

If you have ever dealt with tech support for a computer issue, chances are you have a story or two that recounts a very frustrating experience. With much of the tech support industry working overseas and the seemingly infinite amount of things that could go wrong, it really should come as no surprise when things don't run smoothly. That having been said, which of the following computer companies has the worst tech support? Feel free to recount your experiences in the comments—and check out who Consumer Reports ranked as #1 this year. More »

5:00 PM on Tue May 6 2008
By Sean Fallon
33,597 views, 166 comments

Latest by tvuong: Symantec ranks up there. have you noticed it is almost impossible to find a phone number to call for any more »

psystar

Surprise! Psystar Tech Support Gets Off To a Shaky Start

One of our seven reasons for not buying a Psystar computer right now was their untested tech support. Well, one of our readers tested it, and turns out they should have studied a little more. More »

1:50 PM on Fri May 2 2008
By Jason Chen
12,869 views, 47 comments

eeepc

Asus Eee PC Tech Support Seems Kind of Lousy

Everyone seems to love the EeePC's tiny body, but their tech support seems kind of lousy. Reader John purchased one, but couldn't get it to work with his 2Wire router. When calling Asus support, he found out that not only does the Eee not work with 2Wire routers right now, but they don't even have one to test it with. Wha? More »

12:12 PM on Fri May 2 2008
By Jason Chen
6,529 views, 48 comments

Latest by kingtj: Just for the record, I just purchased a 4G eeepc that arrived in the mail a couple days ago. more »

laptops

Dell Tries to Mend Fences With a Laptop Full of Pubes

Yes I know it is juvenile, but if Dell sent you a replacement laptop full of pubes wouldn't you be pissed? According to one Consumerist reader, that is just what happened after a Dell technician helped him fry an old laptop after instructing him to use it as a test unit for a malfunctioning adapter. GOOD: Dell offered to replace the laptop free of charge. BAD: The laptop was full of human pubic hair. If this is true, is it some sort of tech support equivalent of spitting in your food? If you can stand to look, the actual picture is available after the break. More »

Feature

9:30 PM on Wed Apr 9 2008
By Sean Fallon
40,844 views, 80 comments

Latest by DJTripleRRR: OK hate to say it but if anyone had hair like me it'd look like pubes as well. My hair more »

toll free sexy time

Linksys Tech Support Misprint Leads to Phone Sex Hotline


I hit Circuit City with my mom on Black Friday to pick up the greatest and cheapest router ever, the Linksys WRH54G, costing a slim Andrew Jackson after the mail-in rebate. As far as I could tell, there was only a single flaw with the thing: the toll-free technical support number in the manual wasn't that at all, but a promotional line for a "stimulating conversation" service. Hear it for yourself in the call video above, and check out the manual after the jump.
More »

5:33 PM on Wed Nov 28 2007
By Wilson Rothman
60,373 views, 52 comments

Latest by Agata: I must have bad eye... I see "BDSM" in the brackets... signature: "Having sex is like playing bridge. If you don't more »

pcs

How to Be Your Own Tech Support

Now that we've shown you how to get better tech support from the big boys, the guys at ExtremeTech have a guide on becoming your own tech problem solver (something most of us geeks already do). More »

1:25 PM on Tue Mar 20 2007
By Louis Ramirez
1,558 views, 5 comments

cable companies

Exploding PowerBook Surprisingly Not Sony's Fault

Most consumers unassumingly trust the technicians that a cable company or any other kind of service provider sends to their door, but this incident is a flametastic reminder that just because they're wearing a badge doesn't mean they know what they're doing. A tech for Comcast showed up at this woman's house to install her cable modem, but wound up detonating her Powerbook after plugging the coaxial cable from the modem into a "similar-appearing" electrical cable while the Powerbook was still connected to it. Results?
More »

4:04 PM on Mon Dec 18 2006
By www.gizmodo.com
1,453 views, 32 comments

Latest by sammy baby: A buddy of mine who is also a network engineer swears up and down that a Suburban cable installer who more »

home entertainment

Time Warner Cable Support Trouble? Here's the Magic Password

We've had trouble with Time Warner Cable before, and will probably have it again, but next time we'll be armed with this helpful hint from our balls-to-the-wall compadres at The Consumerist. It appears that if you have the magic password, the drones at Time Warner Customer Support will bump you upstairs to the techies who actually know how to fix problems. More »

10:50 AM on Fri Aug 4 2006
By Charlie White
3,553 views, 13 comments

Latest by alvoles: This is the best way to get good broadband, digital phone or cable support if you're having trouble. First, don't complain more »