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New York, 2:01 AM
Sun Nov 29
13 posts in the last 24 hours

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  • posts about #techsupport more →

    Send Us Your Thanksgiving Tech Support Horror Stories

    AT&T's Tech Support People Are Just as Happy as Their Customers (Updated)

    64% of Men Don’t RTFM Before Calling Tech Support

    Carol Brady Creates The Worst Tech Support Job On The Face Of The Earth

    Verizon's Tech Support Repertoire Includes Punching You in the Face

    Apple Store Geniuses Might Actually Be Dunces

    Wal-Mart Fires Broadside Into Best Buy With Talk of Geek Squad Knockoff

    Question of the Day: Which Company Has The Worst Computer Tech Support?

    Surprise! Psystar Tech Support Gets Off To a Shaky Start

    Asus Eee PC Tech Support Seems Kind of Lousy
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    Dsmvwl  Admin  Promote to frontpage Approve user Ban user ×
    Image of discounteggroll discounteggroll
    11/26/09

    In reply to Send Us Your Thanksgiving Tech Support Horror Stories
    my thanksgiving tech support hat was worn for less than 1 minute. Uncle's PS3 wasn't outputting sound...he was trying to fix it for over a week and told stories of everything he had done including updating the firmware, left it unplugged for a day (not sure what that accomplished), unplugged/replugged everything, among other stuff.

    turns out the sound output was set to optical instead of A/V (not sure how that was accomplished on it's own)

    thank god that is taken care of. Gimme my damn turkey
     Reply
    discounteggroll was starred discounteggroll was unstarred
    Image of Cogito Ergo Bibo Cogito Ergo Bibo
    11/26/09

    In reply to Send Us Your Thanksgiving Tech Support Horror Stories
    Luckily, all my relatives are mostly tech savvy. The BF, however, is currently dealing with a Verizon cell phone that his mom ordered by mail after being told that the local office could help her get it up and running. When the dear elderly lady showed up with it, the young punks at the store just stared at her and said, "Lady, you ordered it by phone. Deal with it." And so she's been patiently waiting with her dead phone until her son came home for Turkey Day.

    The BF could handle it himself, but he's old friends with the guy who runs the Verizon place in town. He's looking forward to having a chat with the guy about customer service and how his employees act when no one is watching. Feeling lucky...punks?
     Reply
    Cogito Ergo Bibo was starred Cogito Ergo Bibo was unstarred
    Image of KTK1990 KTK1990
    11/26/09

    In reply to Send Us Your Thanksgiving Tech Support Horror Stories
    This year wasnt that bad.

    1.5 hours on chat with HP to get them to replace my screen for some dead pixils. (I bet they will say its user abuse because I somehow scared the pixils to death). Was on yesterday and that made it easier (I get my new laptop battery because this one is dead, tomorrow, under warrenty).

    And purchased Windows 7 Ultimate.
     Reply
    KTK1990 was starred KTK1990 was unstarred
    Image of OCEntertainment OCEntertainment
    11/18/09

    In reply to AT&T's Tech Support People Are Just as Happy as Their Customers (Updated)
    Dangit...ugh. For the love of crap, AT&T. This one thing, I just wanted this one thing from you: to laugh at an amusing tech support story concerning your company. I didn't care if it was real, nor did it make me think any less of your company. You've done a fine job of lowering my opinion as far down as it can go on your own, so what's one more story?

    Then you had to go seek out Gizmodo to issue a correction. Fie!
     Reply
    OCEntertainment was starred OCEntertainment was unstarred
    Image of green or blue green or blue
    11/18/09

    In reply to AT&T's Tech Support People Are Just as Happy as Their Customers (Updated)
    I knew text support people had souls, I knew it all along.
     Reply
    green or blue was starred green or blue was unstarred
    Image of Fractal the Meek Fractal the Meek
    11/18/09

    @green or blue: Ha. "Text support."
     Reply
    Fractal the Meek was starred Fractal the Meek was unstarred
    Image of green or blue green or blue
    11/18/09

    @Fractal the Meek: that is what you usually call it when chatting with support...via text.
     Reply
    green or blue was starred green or blue was unstarred
    Image of Kaiser-Machead Kaiser-Machead
    11/18/09

    In reply to AT&T's Tech Support People Are Just as Happy as Their Customers (Updated)
    I don't know about you, but if support staff can make me laugh that earns mondo points on the satisfaction meter.
     Reply
    Kaiser-Machead was starred Kaiser-Machead was unstarred
    Image of Homerjay is utterly alone. Homerjay is utterly alone.
    11/18/09

    @Kaiser-Machead: Totally agree. They should be trained to be funny....
     Reply
    Homerjay is utterly alone. was starred Homerjay is utterly alone. was unstarred
    Image of infmom infmom
    11/09/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    As a female tech support person I'd say that estimate for male non-readers, non-thinkers was way too low. #gadgethelpline
     Reply
    infmom was starred infmom was unstarred
    Image of Psychicsword Psychicsword
    11/10/09

    @infmom: Men learn things in a different way. Show/tell me how to do something once and I will know it for life. Have me read a manual and I will forget it 10 seconds after I am finished. Though I do RTFM unless I can figure it out on my own. #gadgethelpline
     Reply
    infmom promoted this comment Psychicsword was starred Psychicsword was unstarred
    Image of infmom infmom
    11/10/09

    @Psychicsword: All people have different ways of learning things (by seeing, hearing, or handling, mainly). It's just been my experience that men can't be bothered to read the directions, they think they can make it work their way. And they get mad if the tech support person mentions where the instructions are that they didn't read and should have.

    Oh lordy, I wish I had a dollar for every time I had to explain to someone that they should have read their manual about where to take their laptop for repair. What part of "authorized service center" fails to impinge on the consciousness! #gadgethelpline
     Reply
    infmom was starred infmom was unstarred
    Image of natelock natelock
    11/09/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Last time I called tech support they couldn't help me because their computers were down. Eh wot? #gadgethelpline
     Reply
    UnderLoK promoted this comment natelock was starred natelock was unstarred
    Image of UnderLoK UnderLoK
    11/09/09

    @natelock: They have a software system which provides the steps for them to take your through to resolve problems. Most of them are clueless without it. #gadgethelpline
     Reply
    UnderLoK was starred UnderLoK was unstarred
    Image of natelock natelock
    11/09/09

    @UnderLoK: That I understand, but I did find a certain bit of amusement in the fact that the folks at Microsoft tech support couldn't keep their computers running :) #gadgethelpline
     Reply
    natelock was starred natelock was unstarred
    Image of UnderLoK UnderLoK
    11/09/09

    @natelock: It was probably the first level guys trying to fix it... ;)

    I've only contacted MS support once and it was their Exchange group. It was honestly the best support experience I have ever had, but I highly doubt that level of support exists for the desktop. #gadgethelpline
     Reply
    UnderLoK was starred UnderLoK was unstarred
    Image of bagellord bagellord
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    I haven't called tech support for a real issue in several years now. Do I get a cookie? #gadgethelpline
     Reply
    bagellord was starred bagellord was unstarred
    Image of Lite: hates Illinois Nazis Lite: hates Illinois Nazis
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Having dealt with supporting a software product, I think the number is much higher for both sexes. #gadgethelpline
     Reply
    Lite: hates Illinois Nazis was starred Lite: hates Illinois Nazis was unstarred
    Image of franco1975 franco1975
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Our arrangement in content to the user's manual is overall and easily understood. We think it is reliable that it is correct that the information was offered in the manual and try hard to avoid the artificial fault, but the mistake that will unavoidably be found in printing, if causes some careless mistakes, please forgive more!

    :from Digital Photo Frame manual #gadgethelpline
     Reply
    NoelleBlue promoted this comment franco1975 was starred franco1975 was unstarred
    Image of NoelleBlue NoelleBlue
    11/08/09

    @franco1975: Beautiful. Like poetry. #gadgethelpline
     Reply
    NoelleBlue was starred NoelleBlue was unstarred
    Image of I, Opener I, Opener
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    What the f^% does RTFM mean? #gadgethelpline
     Reply
    d_r_e promoted this comment I, Opener was starred I, Opener was unstarred
    Image of d_r_e d_r_e
    11/08/09

    @I, Opener: Read The Fucking Manual. #gadgethelpline
     Reply
    d_r_e was starred d_r_e was unstarred
    Image of I, Opener I, Opener
    11/08/09

    @d_r_e: Sorry for that everyone, I lost my sarcasm tags somewhere! #gadgethelpline
     Reply
    I, Opener was starred I, Opener was unstarred
    Image of Shamoononon: I shave my legs. Shamoononon: I shave my legs.
    11/08/09

    @I, Opener: Retarded Tollbooth Fare Machines.
     Reply
    Edited by Shamoononon: I shave my legs. at 11/08/09 5:55 PM Shamoononon: I shave my legs. was starred Shamoononon: I shave my legs. was unstarred
    Image of Aetius Aetius
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    They don't give you manuals anymore. Or did you mean the book which is basically the same generic 5 pages but in 45 different languages all covering important topics such as how to turn the machine on and how to turn it off? #gadgethelpline
     Reply
    OCEntertainment promoted this comment Aetius was starred Aetius was unstarred
    Image of OCEntertainment OCEntertainment
    11/08/09

    @Aetius: Google is the new manual. Google is an acceptable substitute when TFM is not available. #gadgethelpline
     Reply
    OCEntertainment was starred OCEntertainment was unstarred
    Image of Aetius Aetius
    11/08/09

    @OCEntertainment: Pretty much. I needed to find out what ports my new Bravia had on the back. Instead of pulling out the manual or even bothering to check behind the TV, i simply googled a diagram and got it :) #gadgethelpline
     Reply
    Aetius was starred Aetius was unstarred
    Image of Monty Monty
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    Okay, Chris - I can take the hint, I am a dumb ass that does not know how to read. It is part of who I am, and I accept that.

    However, I admit to an even more monstrous level of idiocy. I cannot even locate the stupid manual on most of the tech gadgets I buy. And, another knock of my lunacy comes when I just do my best to fix it myself without reading the manual or calling anyone. Yup, I am the fountain of stupidity.

    That said, my wife does not read the manual or call anyone - she just hands it to me and says "fix it". Yes sir, those chicks are smart. #gadgethelpline
     Reply
    Monty was starred Monty was unstarred
    Image of drsmith drsmith
    11/08/09

    In reply to 64% of Men Don’t RTFM Before Calling Tech Support
    If I'm paying for support on a product, it's my right to call them without reading the manual. No matter how inane the question may seem, if I'm paying someone to answer my questions, I don't think reading the manual should be a requirement.

    Tech support is very rarely free. #gadgethelpline
     Reply
    drsmith was starred drsmith was unstarred
    Image of FalconFour FalconFour
    11/08/09

    @drsmith: That mentality is the problem. You haven't paid for the support - the company provides it because they have to, most of the time. If you're too dumb to figure it out - and too lazy and/or full of self-entitlement to read the damn manual that you DID pay for - that's not the damn company's problem. I think I speak for most intelligent males when I say: GTFO.
     Reply
    OCEntertainment promoted this comment Edited by FalconFour at 11/08/09 8:39 AM FalconFour was starred FalconFour was unstarred
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