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New York, 7:20 PM
Sun Nov 29
15 posts in the last 24 hours

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  • posts about #technicalsupport more →

    Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems

    Asus Tops Apple Again in Reliability Rankings

    Laptop Mag Determines Acer, Dell and HP Have the Worst Tech Support

    Netgear Launches GearHead Home Network Support Service, Has Geek Squad and Firedog in Their Crosshairs

    John Mayer Does Apple Tech Support for His Dad, Fails Miserably
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    Dsmvwl  Admin  Promote to frontpage Approve user Ban user ×
    Image of Gary_7vn Gary_7vn
    08/25/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    They left out, write down the goddamn error message!
     Reply
    Gary_7vn was starred Gary_7vn was unstarred
    Image of LEWD98 LEWD98
    08/24/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    When ever my grandma cant figure something out on her computer she pulls the power cord outta the wall like its a fuckin lamp.
     Reply
    Jesus Diaz promoted this comment LEWD98 was starred LEWD98 was unstarred
    Image of Xterm11: ESCAPED YOUR HYPERLINK Xterm11: ESCAPED YOUR HYPERLINK
    08/24/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    Being an IT (intern) I printed it as soon as I saw it this morning.
     Reply
    GitEmSteveDave_HasADDWRTRouter promoted this comment Xterm11: ESCAPED YOUR HYPERLINK was starred Xterm11: ESCAPED YOUR HYPERLINK was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    08/24/09

    @Xterm11: ESCAPED YOUR HYPERLINK: Then there was a PC Load Letter error, and they found you curled int he fetal position in the corner.
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of Xterm11: ESCAPED YOUR HYPERLINK Xterm11: ESCAPED YOUR HYPERLINK
    08/24/09

    @GitEmSteveDave_HasADDWRTRouter: Actually, I would drag it into a field, and beat the shit out of it with a baseball bat.

    Doesn't it stand for paper-cassette load letter(paper size)? Or something like that...
     Reply
    Xterm11: ESCAPED YOUR HYPERLINK was starred Xterm11: ESCAPED YOUR HYPERLINK was unstarred
    Image of nutbastard nutbastard
    08/24/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    My internet retarded friend wanted some info on changing fuel injectors on a 1990 nissan maxima, and I bet him that he couldn’t find out how to go about getting it. He disagreed. So I threw him my laptop, and off he went.

    90 seconds later he was this close to downloading a virus/malware program. The guy clicks "OK" regardless of what "OK" means. I don’t even know how he manages to FIND the shady sites that prompt for .msi downloads. But it explains why his computer is unusable. Also, it doesn’t help that he logs in as admin, and that his password is blank. And he wonders why he gets rooted all the time. And I try and explain. But its absofuckinglutely hopeless.

    Never trust anyone over 30 (with your computer).
     Reply
    nutbastard was starred nutbastard was unstarred
    Image of Sea Chicken Sea Chicken
    08/24/09

    @nutbastard: I'm over 30 and have been working in IT for more years than I care to admit. Do I not get trusted with a computer then? Just the excuse I've been looking for to change industries!
     Reply
    Sea Chicken was starred Sea Chicken was unstarred
    Image of Monty Monty
    08/24/09

    @nutbastard: Damn it - there is a 39 year old using my computer, I have to kick him -- @#($*
    sk2)1*( ..

    Disconnected.
     Reply
    Monty was starred Monty was unstarred
    Image of FrankenPC FrankenPC
    08/24/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    Giz has given away our secretz. Giz must die!!!
     Reply
    FrankenPC was starred FrankenPC was unstarred
    Image of Dr. H. F. Danger Dr. H. F. Danger
    08/24/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    Do I need to buy a special Dire straits CD that works on computers?
     Reply
    Dr. H. F. Danger was starred Dr. H. F. Danger was unstarred
    Image of Curves Curves
    08/24/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    They missed the single most used term: "The Thingy". You know, as in, "The Thingy" that I click to make it do "the Thingy" I want it to do. My usual response is, "Just restart it and call me back if it still does not work" (and in 90% of the cases the restart makes the thingy come back that goes to the thingy that does the thingy they want it to).
     Reply
    Curves was starred Curves was unstarred
    Image of Gann Gann
    08/24/09

    @Curves: This chart is definitely not complete without a reboot somewhere in there.
     Reply
    Gann was starred Gann was unstarred
    Image of CooperDToo CooperDToo
    08/24/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    I love the:

    "I didn't click anything, it just happened".

    So, all these, poker, porn, anti-virus XP malware popups etc etc. things just magically appeared without you clicking anything...?

    mmhmm...

    It's never the user's own fault...
     Reply
    dingus promoted this comment CooperDToo was starred CooperDToo was unstarred
    Image of rhorizon rhorizon
    08/24/09

    @CooperDToo: The cat downloaded the porn.
     Reply
    dingus promoted this comment rhorizon was starred rhorizon was unstarred
    Image of rhorizon rhorizon
    08/24/09

    I didn't click anything, the double post just happened.
     Reply
    dingus promoted this comment Edited by rhorizon at 08/24/09 10:32 AM rhorizon was starred rhorizon was unstarred
    Image of Hello Mister Walrus Hello Mister Walrus
    08/24/09

    @CooperDToo: "Thank you too, Micheal. I had a great time as well. I'm glad that you enjoyed my OTHER pussy. I must admit, I haven't had sex in a while, so getting mounted by such a strong and powerful man was a pleasant surprise after so many long months of abstinence. I hope this message doesn't scare you off, I just wanted you to know what a wonderful time I had with you. You are permanently invited to the "love-cave-between-my-legs."

    It wasn't me! It just appeared!
     Reply
    Hello Mister Walrus was starred Hello Mister Walrus was unstarred
    Image of En0s1 En0s1
    08/24/09

    @Hello Mister Walrus: Sweet Giz I swear I've read a very similar email a friend of mine (IT Admin) had printed for me. The woman's defense: someone in IT stole my email and sent it out as a joke.
     Reply
    Hello Mister Walrus promoted this comment En0s1 was starred En0s1 was unstarred
    Image of Hello Mister Walrus Hello Mister Walrus
    08/24/09

    @En0s0ne... even that damned dog gets a Gold Star: That was a reference to a message that has been circulating on the internet. It turned out to be a prank perpetrated by 4chan users. It would be really funny if your friend sent you the actual message.
     Reply
    Hello Mister Walrus was starred Hello Mister Walrus was unstarred
    Image of turwaith turwaith
    08/24/09

    In reply to Magic Technical Support Cheat Sheet Will Solve All Your Relatives' Computer Problems
    I would send this to my grandmother, but I'm afraid of the massive chain letter it would start.
     Reply
    GitEmSteveDave_HasADDWRTRouter promoted this comment turwaith was starred turwaith was unstarred
    Image of GitEmSteveDave_DefinesTurgid GitEmSteveDave_DefinesTurgid
    08/24/09

    @turwaith: And also eventually it would include glurge about Obama kicking a kitten or something.
     Reply
    GitEmSteveDave_DefinesTurgid was starred GitEmSteveDave_DefinesTurgid was unstarred
    Image of carvelo carvelo
    08/19/09

    In reply to Asus Tops Apple Again in Reliability Rankings
    Any reason why you say IBM/Lenovo? Did IBM buy back a portion of Lenovo's laptop business?
     Reply
    Xeno promoted this comment carvelo was starred carvelo was unstarred
    Image of Xeno Xeno
    08/19/09

    @carvelo: The IBM designers are still used by lenovo
     Reply
    Xeno was starred Xeno was unstarred
    Image of Jim Topoleski Jim Topoleski
    08/19/09

    In reply to Asus Tops Apple Again in Reliability Rankings
    This part

    "The report aims to provide unbiased data on big name computers by taking into account both market share and the amount of repair and service calls RESCUECOM had to handle."

    Gets me to seriously question how accurate ANY of the data they released is.

    For one thing why would ANY user go to RESCUECOM when most likely their machine is covered at worst by the 1 year manufacturers warentie.
     Reply
    Jim Topoleski was starred Jim Topoleski was unstarred
    Image of strider_mt2k strider_mt2k
    08/19/09

    In reply to Asus Tops Apple Again in Reliability Rankings
    Double post, sorry Gizmodo. Sorry.
     Reply
    Edited by strider_mt2k at 08/19/09 7:31 AM strider_mt2k was starred strider_mt2k was unstarred
    Image of strider_mt2k strider_mt2k
    08/19/09

    comments are broken agin maawwww
     Reply
    strider_mt2k was starred strider_mt2k was unstarred
    Image of Danny Allen Danny Allen
    08/19/09

    @strider_mt2k: ?
     Reply
    Danny Allen was starred Danny Allen was unstarred
    Image of skeksis skeksis
    08/06/09

    In reply to Laptop Mag Determines Acer, Dell and HP Have the Worst Tech Support
    I used to do phone support for Dell, about 10 years ago. Our group was the last one to get a full 6 weeks of training. After us, groups got 3 weeks, then we started outsourcing. Up until then, all of our phone support people worked in the same building as Michael Dell. That was the last year Dell won the award for best tech support.
     Reply
    reddingofish promoted this comment skeksis was starred skeksis was unstarred
    Image of reddingofish reddingofish
    08/06/09

    @skeksis: We got a week.
     Reply
    reddingofish was starred reddingofish was unstarred
    Image of reddingofish reddingofish
    08/06/09

    In reply to Laptop Mag Determines Acer, Dell and HP Have the Worst Tech Support
    I used to work for a contract support call center that had a contract with a company that had a contract with Dell to do support for them We were all pretty good but it was impossible to take all the customer's information, have them describe the problem, diagnose, maybe test a couple of things like Internet connection, walk the user through the fix, and then say the closing script in less than 16 minutes. Most of us gave up on the 16 minutes and just stayed on the line until it was fixed. We lost the contract soon after and we all got laid off.
    We were only allowed to do software support and if it was a format and reinstall we had to send them to India. I had people cry on the phone not to send them to India. I tried to do a reinstall once and almost got fired before the user could stick the OS disk in the drive.
     Reply
    reddingofish was starred reddingofish was unstarred
    Image of OMG! Ponies! OMG! Ponies!
    08/06/09

    In reply to Laptop Mag Determines Acer, Dell and HP Have the Worst Tech Support
    I've actually been pretty pleased with Apple. One of the best support calls I ever had was with an Apple CSR after I lost all of my contacts from my iPhone. The CSR stayed on the line waiting for over 20 minutes during the restore to make sure everything restored okay (I was worried that it would make a backup, deleting the 3 week old backup). And yesterday I called up to see how to change my iTMS account to my MoblieMe account (which I bought so I would never lose contacts again) and, after about 4 minutes of looking into the issue, discovered that it simply couldn't be done.
    Getting a clear understandable issue to a problem is what good customer service is about.
    FWIW: I've gotten good service from MS when I speak to US-based CSRs and terrible service from India and Belarus based CSRs. And I got good service from an India-based CSR from Linksys.
     Reply
    OMG! Ponies! was starred OMG! Ponies! was unstarred
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