Why: Heathrow Airport Terminal 5's High Tech Failings

London Heathrow airport's latest building, Terminal 5, launched last month after almost two decades of planning, $8.5 billion dollars in cost, and 100 million hours in manpower. It is a glass and concrete and steel marvel, the largest free standing building in the UK, with over 10 miles in suitcase moving belts, and was supposed to be a cure for the Airport's famous congestion by way of massive automation. But on its opening day it just did not work right. This week, British Airways' plans to move its long haul operations from the crowded main terminal to the new terminal were pushed back til June. Much of the press was quick to say that tech was the source of the failings in parking, luggage handling and check in, but here are the details I can find on what exactly caused endless lines and delay for so many passengers of Terminal 5. More »