How New York Could Stop the Comcast-TWC Merger

This week, the world was reminded of just how awful Comcast can be, thanks to the recording of one appalling customer service call. But that flare-up was also a reminder of how many people could find themselves trapped in similar situations, with fewer ways out, if Comcast's merger with Time Warner Cable goes through.… » 7/17/14 12:26pm 7/17/14 12:26pm

Time Warner Cable's Phone Bot Is a Flat Circle

My Time Warner internet went down at home today. This isn't unusual, because it goes down all the time. But it's a problem, given that I work at home. And it's starting to feel personal because my neighbor, Lifehacker Whitson Gordon, has the same shitty internet provider, but his service rarely goes out. » 5/19/14 3:40pm 5/19/14 3:40pm

How Comcast-TWC Will End Your All-You-Can Internet Buffet

There are broad, sweeping implications for the proposed merger of Comcast and Time Warner Cable. This is not one of them. This is a very specific, fine print change. But for TWC customers—and, eventually, the rest of us—it's going to be the single worst part of the deal. Welcome to broadband data caps! They're here to… » 2/16/14 12:00pm 2/16/14 12:00pm

How to Escape Comcast and Get Your Internet Elsewhere

Comcast has confirmed that it's going to buy Time Warner Cable to form a huge, tangled monster of awfulness. Hooray! You want out? Lucky for you there are some alternatives to doing business with your monopolistic cable-internet master if you try hard enough. Here are your options, and good luck making your escape. » 2/13/14 9:52am 2/13/14 9:52am

Comcast Is Buying Time Warner Cable to Make Big Cable Even Worse

Time Warner Cable is getting swallowed by the only monster bigger than itself: Comcast. That means the biggest cable provider, Comcast, is buying the second biggest cable provider, Time Warner Cable, to form a ridiculously ginormous cable company that'll deliver unsatisfying service under one iron fist. We should all… » 2/12/14 10:54pm 2/12/14 10:54pm

CBS Is Blocking Time Warner Cable Users from Watching Shows on CBS.com

Because we're all basically pawns when it comes to billion dollar companies fighting over dollars, CBS has just blocked Time Warner Cable customers from watching any video on CBS.com. Basically, if you're a TWC customer and head to CBS.com, instead of CBS video, you'll see anti-Time Warner Cable ads. Classy. » 8/02/13 7:22pm 8/02/13 7:22pm

TWC Is Installing Another 1000 Free Wi-Fi Hotspots in Manhattan

We're not always the biggest fans of Time Warner Cable; it's unreliable, expensive, and they don't seem to care two hoots about improving it. But we applaud the company's plan to beef up the free Wi-Fi coverage it offers customers—especially in the congested airspace of New York. Beyond the 1700 hotspots already out… » 6/27/13 10:24am 6/27/13 10:24am

If You Want HBO Go, You'll Have to Keep Paying For Cable Forever and…

A standalone HBO Go service is the holy grail for cordcutters. It means liberation from cable forever. It's never going to happen. Time Warner CEO Jeff Bewkes just told his investors in no uncertain terms that cordcutters don't exist, and that forcing people to pay for cable to get HBO will work. Sadly, he's probably… » 8/01/12 12:50pm 8/01/12 12:50pm

Time Warner Is So Scared of Google Fiber That It's Paying People to Spy…

According to this flyer, Time Warner Cable is asking people in Kansas City to share "tips, rumors and rumblings about Google construction or launch activity" about Google Fiber for a chance to win money. Yeah, Time Warner is so worried about Google Fiber that it's asking people to spy on Google so it'll have a better… » 7/12/12 5:00pm 7/12/12 5:00pm