<![CDATA[Gizmodo: time warner cable]]> http://tags.gizmodo.com/assets/base/img/thumbs140x140/gizmodo.com.png <![CDATA[Gizmodo: time warner cable]]> http://gizmodo.com/tag/timewarnercable http://gizmodo.com/tag/timewarnercable <![CDATA[TiVo May Be Coming To Time Warner Cable]]> The image associated with this post is best viewed using a browser.According to Bloomberg, TiVo is preparing to make a push into more living rooms, including Time Warner Cable subscribers, now that a federal court ruling backs the company's digital-recording patent.

Because Dish was ordered to pay royalties to TiVo for violating their patent on technology that allows viewers to record and play back video at the same time, TiVo now has major leverage that all but forces other cable providers to do business. Naturally TWC, the nation's second largest cable provider, is top on their target list—and they are said to be in the midst of discussions. Because getting around the patent is no easy task, it seems likely that TiVo will see its market share grow by leaps and bounds in the years to come. [Bloomberg / Image via Jake Ludington]

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<![CDATA[Time Warner Cable Putting Superfast DOCSIS 3.0 Internet On Hold Because We Don't Like Bandwidth Caps]]> It looks like the folks at TWC are bad losers. They are now considering dropping the planned rollout of DOCSIS 3.0 high speed citing that it was part of their plan for consumption based billing.

In other words, if they are not going to get the blood money they planned from CBB, they might not feel the need to roll out wideband (even though they are not implicitly tied). Alex Dudley, VP of public relations for Time Warner explains via his twitter feed:

@gigastacey it was scheduled as part of cbb trial, but we all know how you feel about that.

@netpro2k It doesn't...just that the rollout was scheduled with the trial and now all of it is on hold.

@Stryph Biggest cost is actually bandwidth allocation.

Obviously, if they are concerned about another major public backlash, they had damn well better come through with this. As a TWC customer, I will definitely be one of those people shaking my fist. [PCMag]

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<![CDATA[Outrage Prompts Time Warner To Drop Tiered Pricing Until We Can Be Educated]]> Score one for the consumer—Time Warner Cable has decided to temporarily shelve their tiered pricing plan in response to "unprecedented customer protests.

In a statement released by TWC, Chief Executive Officer Glenn Britt explained the situation:

"It is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption based billing. As a result, we will not proceed with implementation of additional tests until further consultation with our customers and other interested parties, ensuring that community needs are being met. While we continue to believe that consumption based billing may be the best pricing plan for consumers, we want to do everything we can to inform our customers of our plans and have the benefit of their views as part of our testing process."

Apparently, the new plan is to roll out some sort of meter system that will help customers gauge their internet usage and, in most cases, realize that the bandwidth caps will not really affect them. As far as I can tell, there is no "misunderstanding" here. No matter how you break it down, it's pretty obvious that TWC customers are getting screwed. [TWC via DemocratandChronicle Thanks George!]

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<![CDATA[Time Warner Delays Bandwidth Cap Pricing Tests in Texas After Customer Complaints]]> San Antonio and Austin residents apparently raised enough of a fuss to push Time Warner's tiered pricing test, which was scheduled to begin this summer, back to October. So sayeth a TWC PR rep to the San Antonio Express-News:

"What happened as we're continuing to listen was we worked in some of the comments and ideas that got sent to us," Ramos said. "We came to the realization, let's do this in October."

Meanwhile, the AP has a story detailing customer pushback in Rochester, NY, another potential test zone. Although no delay has been announced for Rochester, angry customers are getting their legislators involved. Showdown!

[San Antonio Express-News, AP via Register]

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<![CDATA[Time Warner Cable Bringing Bandwidth Overage Fees To More Cities]]> Time Warner Cable's trial of charging people extra for exceeding a set download limit has been a success—they are taking it to four more cities soon, with a new tier that's higher than 40GB.

The key was in metering and charging correctly for overage, apparently, something that trials in Beaumont, Texas helped to iron out. This concept of charging penalties for going over your limit, like your cellphone provider does, works and is probably profitable, moreso than the hard-stop download caps that other providers are enforcing.

The news isn't that TW is looking at 40GB caps, which we knew earlier. The news is that they're going to be looking at potential caps higher than 40GB. In addition, there's a lower-tiered plan for people who want to use less than 5GB a month.

Time Warner's also bringing out usage trackers so people can view their current status, which means there's no surprises when you get billed for 4000GB instead of 40GB. [AP]

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<![CDATA[Would You Leave Time Warner Cable if They Lost Viacom Channels?]]> Today we learned that Viacom is threatening to pull their channels (Comedy Central, MTV) off TWC on January 1st if they do not agree to pay up. Would you leave TWC if this happened?

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<![CDATA[Viacom Might Pull All Channels (Comedy Central, MTV) Off Time Warner Cable Tomorrow]]> Viacom wants Time Warner Cable to pay more for its channels, like MTV and Comedy Central. TWC doesn't want to pay. So on Jan. 1, they could all go away for TWC subscribers.

Viacom's argument is that their channels "provide 20 percent of their audience" yet they only "receive about 2.5 percent of the fees Time Warner pays," so they're asking for what amounts to a rate increase of 23 cents per subscriber. Time Warner says that "the root of this is that the advertising market has gone soft and Viacom is desperate" and it's no time to be making people pay more for TV.

Viacom's PR campaign, so far, is decidedly brilliant: They've taken out full page ads in the Times and other papers today with characters like Dora the Explorer crying because children can't watch her starting tomorrow. Time Warner's response is pretty savvy too. Time Warner spokesman Alexander Dudley said that they'll "be telling our customers exactly where they can go to see these programs online...We’ll also be telling them how they can hook up their PCs to a television set.”

That's right—the cable company will be telling people to use Hulu. That's a first. True, they're still doing it over Time Warner's pipes, but it's pretty shocking coming from a cable company/ISP, who, like every other TV/ISP service provider, has traditionally pushed people in various ways to use the internet less and their TV services more. In fact, Time Warner has squawked before that they hate the amount of content—like The Hills and The Daily Show, the very programs at issue here—that broadcasters are putting online for free. Now they're sending people to them.

This is also the same Time Warner that's capping the amount of data people can use a month in certain markets, which, survey says, is a network management practice likely to spread—in large part due to the amount of strain on broadband networks coming from streaming video now.

And this Time Warner's going to tell people to stream more video? Maybe they're just going to bump your broadband bill instead, or this is a bluff. So, don't worry guys, you'll totally be able to watch Comedy Central while you're hungover tomorrow. (Probably.) [NY Times via NewTeeVee]

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<![CDATA[Time Warner Monthly Data Caps Detailed]]> We'd heard about Time Warner Cable's test run of consumption-based billing in Beaumont, Texas, back in January, though details were scant. Now they're plentiful. The plans (for new subscribers only) start up on Thursday, but thankfully they're not as bad as we imagined—the overage fee is only $1/GB and is waived the first two months. Plans start $30 for 768Kbps downloads and a 5GB cap, and go up to $55 for a pretty sweet 15Mbps downstream and a 40GB cap. Not egregious, but we still hate it, especially since you'll probably be seeing this in lotsa places, sooner than you'd expect.

Designed to thwart hardcore data slurpers (and soon HD video downloads that'll in time seriously compete with cable's offerings), consumption-based billing throws us back to the days AOL—sure, it's more data, but the principle is effectively the same, and it'll to regular consumers sooner than the cable industry would have you believe, especially once online video actually gets rolling. While Time Warner emphasized to us it's just a test, we don't expect this to stay in Texas for long, especially with Comcast mulling over similar plans. Long live internet in the US. [Yahoo]

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<![CDATA[CableLabs Responds to CableCard Screwjob Allegation]]> The good folks at CableLabs replied to today's piece about CableCard customers getting screwed out of HD channels. To their credit, they did not ask for a correction, because we didn't print anything inaccurate (though they do claim the HD Guru may have). They just wanted us to consider some "clarifications," arguments that go far to highlight the tension (hatred bordering on violence?) that exists between Big Cable and the consumer-electronics companies. The short version: Cable content is always changing, two-way CableCard exists in theory if not at Best Buy, the dongle could work on anything with a USB port and upgradeable firmware, and, oh yeah, you'll probably be buying all-new gear before this thing blows over. Jump for a more spelled out—but still excerpted—version of CableLabs' rebuttal argument:

• "Content available on cable networks is changing all the time. New services are added, some are redesigned and others are removed."

• "SDV technology is designed to expand the range of services offered by cable operators, not reduce them."

• "Many CE companies chose to implement receivers that lack the necessary circuitry to provide a full two-way cable experience with the CableCard."

• "No product was ever originally designed to work with this new Tuning Adaptor including the existing Tivo UDPC products...Since consumer products don't use Microsoft Windows, they don't have plug-in drivers. Instead a new firmware update is needed to include the necessary driver controls to interact with this new external device. Makers of any existing UDCPs that already have a USB port (there are many) are just as able to provide new firmware as Tivo, if they chose to do so."

• "Consumers should look for products identified as tru2way to ensure they will be able to get all the new and advanced services their digital cable systems can deliver."

Last we checked, Panasonic was the only one with a tru2way TV pegged to an actual shipdate, and Comcast was the only cable company even talking about implementing it this year, but again, hopefully we'll hear a lot more about this come the NCTA's Cable Show on May 18-20. We certainly look forward to hearing good news from CableLabs (and we're sure they look forward to sharing some). [CableLabs; Original HD Guru Story]

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<![CDATA[CableCard Users Are Getting Screwed Out of HD Channels]]> Our friend Gary Merson, the HD Guru, has uncovered an issue that may soon piss you off. Cable customers who use the current CableCard to decode signal directly in their TV, a TiVo or Windows Media Center PC may soon start losing HD channels because of a change in technology. To conserve bandwidth, cable carriers are moving from a direct stream of video to "switched digital video," which use two-way digital cable boxes to see what customers need then send it to them. CableCards are only one-way, so they can't make use of any SDV coming down the pipes. What does this mean? Merson says that as of April 15, Cablevision has cut off CableCard access to 15 Voom HD channels, and Time Warner will apparently make similar cuts.

Cablevision and Time Warner Cable say that there is a CableLabs fix, a USB-based dongle that will enable the upstream communication required for SDV. But Merson says makers of CableCard TV sets (fewer and farther between these days) can't make use of any USB dongles. TiVo, on the other hand, said in December it would release the SDV-compatible dongle at an unspecified time this year, though they're not talking any more about it at the current time.

It's a lot of cable-tech mumbo jumbo, but if it means losing channels (and not getting any kind of payback for the loss, says Merson), well, it's a crisis. Fortunately, the big industry Cable Show will be happening soon, so let's make sure they have something to talk about. Check with your provider, and let us know if you're experiencing any SDV-related shafting on your end. [HD Guru]

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<![CDATA[Comcast and Time Warner To Launch WiMax Network, Asking Sprint to Run It?]]> Cable operators Comcast and Time Warner plan to gather up $1.5 billion to $2 billion in order to get their own WiMax network going, and it's said that they would turn to Sprint to run the show. Now, I don't know what part of this plan makes sense to anyone else, but A) WiMax as a wide-area network technology isn't looking as hot in practice as it did in theory, and B) Sprint doesn't seem to be capable of running its own operation, let alone someone else's multi-billion-dollar baby. One thing is for sure, this move by the cable titans shows, like Dish Network's recent acquisition of some 700MHz spectrum, that everybody wants a piece of the wireless pie, even if they don't know exactly what to do with it. [AP]

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<![CDATA[HBO on Broadband: All-You-Can-Eat Movie and TV Downloads]]> If you had just three fewer hoops to jump through for HBO on Broadband, it'd be an amazing service. So, if you have Time Warner in Wisconsin, HBO on Demand and Roadrunner broadband (and Windows), you can download to your PC as much as you want from a catalog of 600 shows and movies they'll throw up every month, plus there's a live feed of HBO on the East Coast. Awesome, right?

But then we've got the DRM/studio content restrictions: No transfer to portable devices or burning, and content automatically withers off of your computer when it hits the expiration date in 4-12 weeks. Better than the iTunes timeframe nonetheless. And that whole Roadrunner requirement, it's totally literal, as in you can only pick up new content while connected to Roadrunner.

On the upside, you can register up to five computers per household, and you've got features like series passes that auto-download within five minutes of a show airing on TV. Since the file size runs about 1.2GB for a two-hour flick, the res is probably pretty close to what iTunes offers. Besides, it's free, and you can't beat that. [DVD Dossier via Engadget]

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<![CDATA[Afternoon News: HP and Compaq Laptops May Brick, Comcast and DirecTV Have a Catfight, I Weep For My Home Town and More]]> • A security researcher published code that is capable of bricking corrupting Windows boot sectors on most HP and Compaq laptops. That doesn't sound too good. [Slashdot]
• Microsoft continues to rename everything in sight, this time folding IPTV, HD DVD, and Media Center into one group called Connected TV. [News.com]
• Comcast settled a lawsuit with DirecTV about the latter's hissy fit over an ad campaign last spring. Terms of the settlement were not disclosed, but from the sound of it, Comcast came out on top. However, when anything involves these two companies, does anyone really come out on top? [Ars Technica]
• THE NEW ENGLAND PATRIOTS LOSE!!!...At a chance to show their last game to Time Warner Cable customers after TWC would not agree to binding arbitration with the NFL. Gotcha! [Consumerist]
• Finally, stepping out of the gadget world for a second, here's something that happened in my home city of Detroit. A bus driver transporting special needs students was arrested for soliciting an undercover cop for prostitution at 7 in the morning! It's funny because it's tragic! [Detroit News]

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<![CDATA[500 HD Channels on Cablevision? No More Programming Until CableCard Is Easy!]]>
Reuters today said that Cablevision would have "the capability" to carry over 500 high-definition channels. This would include the 15 channels that Lazarus-like startup Voom HD Networks (now owned by Cablevision) plans to introduce next Tuesday, along with the 20-some HD channels that are allegedly in the lineup now plus, I suppose, 460 more channels of come what may. (Never mind the fact that Cablevision doesn't even carry BBC America, the company itself acknowledges there are not yet 500 channels worth of HD programming.)

As a Cablevision subscriber with all of the channels the carrier now offers, all I can say is, "Please, dear God, no more programming!" Why would I say this?

The story mentions that Comcast and DirecTV are also building up capacity for HD, but not once does the story mention how the hell anyone intends to access this veritable sh'load of content. Cablevision, based mostly in and around the New York metropolitan area, uses the same Scientific Atlanta Explorer 8300HD that its archrival Time Warner Cable NYC uses, yet with an even worse user interface, if you can imagine it:

• There's no way to search for shows (without growing a full beard in the process)
• There are 17 redundant options for scheduling a season pass, yet no way to skip recording one given episode
• By default, old content stays and when capacity is reached it stops recording new content, with no warning
• DVR and VOD options are separate channels, so there's no good way to do contextual search, among many other problems

I have been contemplating it, but now I will solemnly vow it: I will walk the fiery-coal path towards a Cablevision CableCard, to use with DVRs from TiVo and Microsoft. I will do so in the name of Giz, and in the name of 500-channel shitty-DVR sufferers everywhere. Down with the CableCo-mandated EPG!!!

Cablevision could air 500 HD channels by year-end [Reuters]

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<![CDATA[Road Runner Service to Double Download Speed in Q1 2007]]> Time Warner is quietly notifying some of its customers that it plans to double the download speed of its Road Runner broadband service to 10Mbps starting in Q1 2007, adding that Business Class customers will also get a similar increase in speed.

It looks like Time Warner has finally decided to try to counteract Verizon's FiOS Fiber Optic Home Network service, which is much faster at 30mbps/5mbps but is glacially spreading itself around the US.

Jump to see the text of that slippery email, and then we rip them a new one.

Here's Time Warner's semi-secret "special notice" to customers (italics and boldface theirs):

"Time Warner Cable, the company that was first at fast and first at fiber optics, is increasing your speed again. We're doubling it in the new year ... for no extra cost.

In the first quarter of 2007, Road Runner will be doubling the download speed for its residential customers to 10 Mbps. Our Time Warner Cable Business Class customers will experience similar increases in speed.* The same monthly price that you've been paying will stay the same.

Increased speed. Same price. Great deal.

We haven't told the media yet. This is a special notice directly to you, our loyal and valued Road Runner customer. In the coming weeks, you'll see more information about this exciting improvement in your internet service."


There is no indication about which regions will be getting this double-speed service, nor is there any mention of changing the service's pokey and stingy 384Kbps upload speeds.

We can only hope that Verizon and other competitors will release captive customers from this stranglehold of slow and unreliable broadband service that seems to be prevalent across the board in the U.S.

We say, who cares if it's going to be twice as fast? Road Runner throttles us down to zero on a daily basis, and even though we're using $70/month Business Class service that's supposedly 7Mbps, its speed is frequently 0Mbps. Do the math: 0 x 2 = 0. Bah.

Road Runner Doubling Bandwidth [Loot Ninja]

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<![CDATA[TiVo Tattles to FCC: Cable Companies Being Dicks About CableCard]]> If you're thinking about springing for one of the latest TiVos with CableCards inside, you might be in for some rough sledding, if TiVo itself is any indication. It's been meeting with the FCC (here's the follow-up letter from that meeting), decrying "CableCard deployment issues," meaning that TiVo is trying to get the FCC to force cable companies to more effectively deploy CableCards for its multimedia recorders, without overcharging, technical issues or missed appointments.

But wait. While Zatz Not Funny reports Comcast balkiness with the CableCards, I had nothing but smooth sailing with Time Warner Cable, which sent over an astute technician who immediately plugged two CableCards into a TiVo Series 3 HD Multimedia Recorder, and all worked perfectly after just a few minutes. The company did charge me $31 for the truck roll, though. Anyone else having positive or negative experiences with the cable companies on this issue?

TiVo Meets With FCC, Talks CableCARD [Zatz Not Funny]

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<![CDATA[Time Warner Cable Apologizes, Says They Will Support TiVo Series 3]]> Remember when Time Warner Cable in the Raleigh area said they wouldn't support TiVo Series3 units with CableCARDs? Well, it looks like they've gone back on that decision and told one of their subscribers that they will in fact support Series 3 and any other CableCARD capable devices.

...once the tivo series 3 device are released we will be able to install a CableCARD for those devices as well as any other CableLabs certified devices...

Were they going to support it all along, or was this little bit of media exposure enough to send them back to the meeting rooms and switch their policy? We'll never know, but TWC customers should be glad that they'll get to TiVo the upcoming season of Nip/Tuck in HD after all.

MP3 recording of call and apology

Time Warner Cable Will Support The Series 3 TiVo (Apologizes For Providing Misinformation) [TiVoBlog]

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<![CDATA[Time Warner Cable Support Trouble? Here's the Magic Password]]> timewarnercable150.jpgWe've had trouble with Time Warner Cable before, and will probably have it again, but next time we'll be armed with this helpful hint from our balls-to-the-wall compadres at The Consumerist. It appears that if you have the magic password, the drones at Time Warner Customer Support will bump you upstairs to the techies who actually know how to fix problems.

The magic word? "L3," referring to Level 3 tech support, putting you in touch with those anointed ones who can not only help you figure out what's wrong, but authorize a truck roll or give you a refund. If you recall, it took us a couple of weeks of going through Road Runner hell before we could talk to someone who could do this. Maybe someday they'll put these people on the first call instead of fobbing us off on those worthless louts whose only trick is to tell us to reboot the modem.

HOWTO: Get Actual Customer Support From Time Warner Cable [The Consumerist]

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<![CDATA[Time Warner Talks With Networks About "Hits Channel"]]> If you're stuck with Time Warner Cable, as many of us unfortunate souls are, things might be looking a little better, where the cable giant is negotiating with the four major U.S. TV networks to create a "Hits Channel" that could serve as your own semi-personal video recorder. The proposal has Time Warner Cable charging you $10 for the privilege of instantly playing back any of the 20 highest-rated television shows immediately after they air and into the next day.

The best part of this proposal is that you wouldn't have to remember to record the shows yourself, but the downside is they're only offering the top 20 shows from those four networks (ABC, NBC, CBS and Fox), much of which is shameless ad-infested drivel. Come to think of it, this sounds like another "stupid tax," where you pay a $10 fine each month for being a dope and forgetting to record your shows. It's your money.

TimeWarner Cable talks Hits channel with networks [Reuters]

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<![CDATA[One Deal to Rule Us All]]> In a move to force us to get all our media and communication services from just one source in the future, Sprint Nextel has announced a deal with Comcast, Time Warner Cable, Cox Communications and Advance/Newhouse Communications. This new "wireless joint venture" will now allow you to bundle your wireless service along with your cable, broadband and digital phone, making it easier to pay one bill and for these cable companies to finally compete better with regional Bells that have been slowly forcing their way into TV services. Between these cable companies, about 41 million people will have access to the new services, along with the 46 million wireless customers Sprint now has.
The companies also plan on developing and co-branding new wireless devices that they hope will integrate cable TV with wireless, then sell these products through Sprint channels. The phones will obviously take advantage of Sprint's EV-DO network.

Customers using the converged services will be able to seamlessly interface between email, home and mobile voicemail, Digital Video Recorders (DVRs) and photo programs.

And of course, in each market, the cable company will be responsible for billing customers. Nearly jumping up and down with glee, Gary Forsee, president and CEO of Sprint Nextel said:

The new Sprint-cable partnerships will forever transform what used to be merely a cell phone into an indispensable third screen in customer's lives. By giving consumers more access to information, entertainment and data from their cell phone, we will create more loyal customers, and we'll further drive our growth. With the convergence of technologies and capabilities accelerating, we will create personalized content, useful innovative applications and easy-to-understand navigation required by consumers. Together with our cable partners, we will have the unique content and distribution assets to realize this opportunity.

Sprint Nextel, Comcast, Time Warner Cable, Cox Communications and Advance/Newhouse Communications to Form Landmark Cable and Wireless Joint Venture [Sprint]

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