How to Fix Most Any Computer Glitch By Yourself

Knowing the difference between HDMI and USB qualifies me as the local tech “expert,” so folks often invite me around to fix their computer problems. I’ll let you into a little secret, though: Most of the time, I’m not doing anything all that impressive or magical. Troubleshooting basic computer problems is actually… » 5/05/15 10:00am 5/05/15 10:00am

How To Roll Back Windows Updates If They Bork Your PC

By and large you should certainly be keeping Windows Updates switched on to download and install automatically. If a serious new threat should be uncovered, it's the best way of making sure that you're protected. However, there are occasions when applying a new update can cause problems, and here's how you can undo… » 2/13/15 5:34pm 2/13/15 5:34pm

An Inside Peek at How Apple Will Scramble to Fix Early iPhone 6 Bugs

Every new piece of technology has a few bugs. The iPhone 6, when it comes out, will be no different. Apple has a stake in every step of its distribution chain, right up to the retail store. So when customers start returning faulty iPhone 6s, they'll set off a complex chain of forensic troubleshooters. » 9/05/14 10:05am 9/05/14 10:05am

Comcast Will Now Troubleshoot Your Gear, Too

Instead of focusing only on your connection, Comcast's got a new service on deck that offers support for your laptop, gaming console, routers, and other equipment that contributes to your online experience. Xfinity Signature Support can be built into your monthly plan, or you can pay as you go. It's only available in… » 3/09/11 11:11am 3/09/11 11:11am